Assistant Manager

• Apr 2019 - Present

Handling day-to-day operations, overseeing staff, and providing stable leadership to the company.Handling customer complaints and resolving issues that employees are not able to handle on their ownAttend daily/weekly/montly calls with the customer to ensure client satisfactionOnboarding of new projectsRecruiting and interviewing new hires based on project requirementsTrain and groom employee to come up with their best versionsSupervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properlyResolving disputes between employeesAddressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environmentMotivating employees to perform wellManaging projects as assigned and organizing teams to assist in these effortsManagement SkillsLeadershipStrong Communication SkillsCustomer ServiceProblem Solving SkillsAbility to Work Well Under PressurePerformance Management

Project Leader

• Apr 2014 - May 2018

Job Responsibilities:o To break in smaller parts and allocate the project assignments/tasks to individual transcribers.o Timekeeping for projected tasks at each stage/level, i.e., data transfer, allocation, processing, quality analysis, audit, final compilation for dispatch, etc.o Prepare and maintain project manuals/guidelines as needed and keep the team updated with the same.o Prepare batches for dispatch by Team Leader along with queries or concerns to be asked to and got clarified by the client.o Escalate any concerns regarding input source's legibility, accessibility, volume, quality, time, etc. to Project Manager.o Take backup of the completed work on daily basis.o Prepare and maintain team's productivity report, quality report, project schedule report, and any other reports as advised by the Project Manager.o Monitor and ensure that individual team members are achieving the expected productivity metrics.o Randomly monitor that the process being followed by the team members is as per the project/process guidelines.

Quality Controller

• Apr 2009 - Apr 2014

Process Associate

• Apr 2006 - Apr 2009