Experience

Independent Monitoring Authority

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Corporate channge officer

  • May 2022 - Present

• Assessment Officer

  • Oct 2020 - May 2022

  My role of Quality Control & Diary Manger consists of me firstly quality checking potential customers, with Solar Installs that involves a brief desktop survey of the property I.E surveying roof space/ground space to ensure customers are eligible to have Solar Installed. I analyse the quality of the lead & assign each customer to an advisor for a free visit. With a team of 14 advisors based throughout the UK I plan each of their days, ensuring that it is feasible to make every appointment possible. Within my department I have a small team of which i am responsible for. I monitor their performance weekly & monthly, with call listening sessions & appraisals to ensure all personal & team goals are met. As part of this I attended weekly & monthly meetings & training. Show less

• Assessment Officer

  • Oct 2020 - May 2022


The Consumer Helpline
• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Team Leader

  • Aug 2020 - Oct 2020


Solar Plants Ltd

• United Kingdom
• Construction

• Outsource Manager

  • Feb 2018 - Oct 2020

  Managing Portfolios of Outsourced generated leads, maintaining relationships with clients, Supervision & mentoring of Junior teams work. Involvement of scoping out new outsourcing opportunists, Managing Portfolios of Outsourced generated leads, maintaining relationships with clients, Supervision & mentoring of Junior teams work. Involvement of scoping out new outsourcing opportunists,



solar plants

• United Kingdom
• Construction

• Team Leader

  • Jun 2014 - Aug 2014

  Having worked my way up From a Telesales position to Team Leader within a year of working with Solar Plants, I was not only responsible for my personal targets but also those of 6 other employees. I had to monitor their performance weekly & monthly but train them regularly to make sure they could achieve their weekly/monthly targets. I would also attend weekly Team Leader meetings to discuss results and performance ensuring I could give my team the best chance of success. Having worked my way up From a Telesales position to Team Leader within a year of working with Solar Plants, I was not only responsible for my personal targets but also those of 6 other employees. I had to monitor their performance weekly & monthly but train them regularly to make sure they could achieve their weekly/monthly targets. I would also attend weekly Team Leader meetings to discuss results and performance ensuring I could give my team the best chance of success.



Green Energy Marketing

• United Kingdom
• Advertising Services

• Sales Assistant

  • Feb 2013 - May 2014

  I would call potential customers & offer them a grant to replace their old boilers. I would make sure they would qualify for a new boiler E.G making sure their existing boiler was over a certain age & they had the qualifying components E.G Were on a certain benefit/ over a certain age. We would then arrange for an assessor to visit them & discuss the upgrade in more detail & give them the benefits & rewards. I would call potential customers & offer them a grant to replace their old boilers. I would make sure they would qualify for a new boiler E.G making sure their existing boiler was over a certain age & they had the qualifying components E.G Were on a certain benefit/ over a certain age. We would then arrange for an assessor to visit them & discuss the upgrade in more detail & give them the benefits & rewards.



C & M Marketing

• United States
• Musicians
• 1 - 100 Employee

• Sales Advisor

  • Sep 2011 - Feb 2013

  I would call potential customers & offer them a grant for loft & cavity wall insulation. With each customer we would check they qualified for the grant, and offer them the opportunity for an advisor to pop around free of charge to give them more information on the product & the benefits & rewards of having such products. I would call potential customers & offer them a grant for loft & cavity wall insulation. With each customer we would check they qualified for the grant, and offer them the opportunity for an advisor to pop around free of charge to give them more information on the product & the benefits & rewards of having such products.