Senior Premier Delivery Manager

• Dec 2022 - Present

Premier Delivery Manager

• Sep 2021 - Dec 2022

Extreme Networks customer advocateBuilds and maintains account profile and Premier asset databaseDrives implementation of all Premier deliverablesProactive support to reduce network outages:Customized Software Release RecommendationsProactive communication of Field Notices, Technical Bulletins, Vulnerability Notices, and Common Vulnerabilities (CVE)Facilitates Bug ScrubsNetwork Change Validation (NCV) managementAccess to Premier Delivery Engineers (PDEs)EOS/EOL notifications to customerC1/C2 support case managementConducts Quarterly Business Reviews (QBR) Minimum of 1 QBR on-site visit annuallyCoordinates all support communications between customer and Extreme Networks Show less

Senior Professional Services Consultant

• Jun 2017 - Sep 2021

• Senior Systems Engineer specializing in data networking design, configuration, remediation and installation (Traditional Networking and SPB (Shortest Path Bridging/Fabric Connect/Fabric Attach)) along with NAC (Network Access Control), WLAN (802.11) and Security.• Engage with customers to discuss network design, implementation and security of their network, then formulate plans to provide solutions and implement said solution. ITIL• Manage projects and timelines to expedite projects completion.• Work with and manage a team of engineers/product vendors to ensure each project is successful and on-time.• Create custom lab configuration utilizing switches, routers, servers, wireless access points, workstations and IP phones to simulate network scenarios for testing recommended changes to customer networks to ensure viability.• Written numerous White Papers and How-To documents for multiple products which have been utilized by Avaya/Extreme Networks engineers and customers.• The global clients I have worked with include Airports, Universities, Casinos, Medical facilities and Government entities. Show less

Avaya Professional Services Senior Consultant

• May 2015 - Jun 2017

• Systems Engineer specializing in Avaya technology. • Maintained complete documentation of all projects and followed up with customers after leaving the site to ensure all issues were satisfactorily resolved. • Developed an on-line resource tool (datagriffin.com) to be used by engineers within the Integration Partners organization to assist them with quick reference to documentation, vital links, known issues, recommended code versions and technical tips. • Written a number of White Papers and How To documents for multiple products which have been used by Integration Partners and shared with Avaya engineers. • Create custom lab configuration utilizing multiple servers, VMware and workstations to simulate network scenarios for testing recommended changes to customer networks to ensure viability. • On occasion I have the opportunity for long term on-site assignments in assisting customers with network design, installation, configuration and management. • Was part of the team that designed and installed the Avaya network at the new Eskenazi hospital in Indianapolis, IN. (2013) which included the Identity Engines Portfolio for Wireless Guest access. • Installed Identity Engines Portfolio with wired 802.1x at Ascension Health Ministry Services. • Recommend to customers design and configuration enhancements to support upcoming technologies. Show less

Systems Engineer

• Jun 2011 - May 2015

• Recommend to customers design and configuration enhancements to support upcoming technologies. • Network design, configuration and installation. • Maintained complete documentation of all projects and followed up with customers after leaving the site to ensure all issues were satisfactorily resolved. • Developed an on-line resource tool (datagriffin.com) to be used by engineers within the Integration Partners organization to assist them with quick reference to documentation, vital links, known issues, recommended code versions and technical tips. • Written a number of White Papers for multiple vendor products. • Create custom lab configuration utilizing VMware, switches, routers and workstations to simulate network scenarios for testing recommended changes to customer networks to ensure viability. • On occasion I have had the opportunity for long term on-site assignments in assisting customers with network design, installation, configuration, management, troubleshooting. • I was part of a team that designed and installed the network at the new Eskenazi hospital in Indianapolis, IN. (2013) which included the Identity Engines Portfolio for secure wireless network access while allowing guest users access to the internet. Show less

Owner

• May 2010 - Jun 2011

• Small to medium business technology support including Windows Server, workstation, wired and wireless. • Webhosting for client’s websites, blogs, email and file storage. • Recommended moving services to the cloud for cost savings, security and redundancy. • Maintained complete documentation of all projects and followed up with customers after leaving the site to ensure all issues were satisfactorily resolved. • Remediated the Sacred Heart Hospital network in Pensacola, FL by analyzing the current network configuration then updated/changed network configuration to include full redundancy to all closet switches to include loop preventative measures. (VLACP, BPDU Guard, SLPP) Show less

Internetworking Engineer

• Oct 1999 - Apr 2010

• Dispatched with little or no notice to clients including fortune 500 companies throughout the US, Canada and Caribbean to troubleshoot critical network issues. Once at customer location I reviewed network diagrams, network protocols and met with engineers from different departments to understand the exact issue. Utilized gathered information and networking tools results to identify the root cause. Documentation was then created to reflect the changes that needed to be made on their network. • Maintained complete documentation of all projects and followed up with customers after leaving the site to ensure all issues were satisfactorily resolved. • Developed an on-line resource tool to be used by all engineers within the Nortel organization to assist them with quick reference to documentation, vital links, known issues, recommended code versions and technical tips. •Created custom lab configuration utilizing multiple servers, VMware and workstations to simulate network scenarios for testing recommended changes to customer networks to ensure viability. • Implemented effective customer satisfaction strategies by identifying and eliminating the root causes of customer network issues. • Provide technical support for network issues related to VPN connectivity to global customers. • Troubleshooting included working with multiple vendors, ISP’s, LAN, WAN, Servers and Workstation. • Recommend to customers design and configuration enhancements to support upcoming technologies. • On occasion I had the opportunity for long term on-site assignments in assisting customers with network design, installation, configuration, management, troubleshooting. • On-Site engineer at the Royal Ottawa Mental Hospital in Ottawa, Ontario, Canada in which this new state of the art hospital is 100% wireless. This project included working with multiple vendors to accomplish the goal of creating a stable network with multiple redundancies and meeting the customer target deadline. Show less

Consultant - GTE

• Jan 1998 - Jan 1999

* Performed hardware and software testing of networking devices to ensure they complied with RFC standards and would compliment GTE's future infrastructure needs *Maintained complete documentation of each project with explicit * Performed hardware and software testing of networking devices to ensure they complied with RFC standards and would compliment GTE's future infrastructure needs *Maintained complete documentation of each project with explicit

Consultant

• Jan 1997 - Jan 1998

• Assisted GTE East coast division with network design, installation, configuration, management, troubleshooting, support and upgrade from 3Com to Bay Networks. • Upgraded servers from Banyan Vines to Windows NT 4.0 Servers. • Assisted GTE East coast division with network design, installation, configuration, management, troubleshooting, support and upgrade from 3Com to Bay Networks. • Upgraded servers from Banyan Vines to Windows NT 4.0 Servers.

LAN Manager/Communications Specialist

• Jan 1985 - Jan 1997

Top Secret Clearance, E-6 TSGT, AFSC-3C071 * Supported Bay Networks LAN to include networking equipment, servers and workstations. * Managed LAN including meeting budget requirements for the year for new equipment needed. *Created and implemented computer training courses for command staff. *Planned and executed upgrade from Banyan Vines servers to Windows NT. * Assembled and installed a wide array of computer systems, workstations, and peripheral hardware. Top Secret Clearance, E-6 TSGT, AFSC-3C071 * Supported Bay Networks LAN to include networking equipment, servers and workstations. * Managed LAN including meeting budget requirements for the year for new equipment needed. *Created and implemented computer training courses for command staff. *Planned and executed upgrade from Banyan Vines servers to Windows NT. * Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.