Experience

Office Beacon LLC

• Team Lead

  • Dec 2012 - Present



Mphasis@ an HP Company

• Sr. Customer Service Representative

  • Jul 2010 - Oct 2012

  • Working as a lead support representative and interact with customers on call for better communication on issues and requests.• Greet customers warmly and ascertain problem or reason for calling.• Analyze the problems and requirements of the customer. Prepare a root cause report to solve it permanently and efficiently.• Assisted with the placement of orders, refunds, or exchanges. Suggest solutions when a product malfunctions.• Attempt to persuade the… • Working as a lead support representative and interact with customers on call for better communication on issues and requests.• Greet customers warmly and ascertain problem or reason for calling.• Analyze the problems and requirements of the customer. Prepare a root cause report to solve it permanently and efficiently.• Assisted with the placement of orders, refunds, or exchanges. Suggest solutions when a product malfunctions.• Attempt to persuade the customer to reconsider cancellation. Share the latest deals and promotions.• Work with the customer service manager to ensure proper customer service is being delivered.• Utilize computer technology to handle high call volumes. Closeout or open call records.• Compile MIS reports on overall customer satisfaction and flow. Show more Show less