Experience

CAP Security

• Security and Investigations
• 1 - 100 Employee

• • Mar 2023 - Present

  As the director of CAP At Home, I am responsible for the financial sustainability of all CAP Areas (45 areas)Various departments within the organisation report directly to me Currently working on a data migration project

• • Mar 2015 - Mar 2023

  I took over the Sales Department, and the Cancellations, Reductions and Retentions Department in addition to my responsibilities as a Director Responsible for take-ons, whereby CAP purchased armed response contracts from competitors within the Security Industry. Responsible for importing these clients, onboarding them, and installingLaunch of new products, including implementation and communication with our client baseResponsible for overseeing the database and admin team Customer CareQuality Assurance of internal staff Responsible for desktop support and ensuring that all our systems were operational 24/7Complaint resolution for escalationsResponsible for the implementation of the annual price increase to a base of over 12 000 clients Show less

• • Aug 2014 - Mar 2015

  Responsible for revenue generation Assisted clients with queries and complaintsManaged various teams within CAP At Home

• • Jan 2013 - Aug 2014

  Attend to technical queries and customer complaintsSchedule technicians for service calls and installationsResponsible for Financial billings

• • Jan 2010 - Dec 2012

  Deploy tactical units and additional resources when required (such as medical services, fire department and SAPS)Promoted to shift supervisor, taking on additional responsibility