Experience

All Purpose Transport

• Australia
• Truck Transportation
• 1 - 100 Employee

• IKEA Operations Coordinator

  • Oct 2020 - Present

  o Work closely with business directors and divisional managers to identify areas of improvement and develop project planning. o Foster and promote a safe workplace environment and clean disposal initiatives. o Advise and create on creative needs for social media platforms and internal marketing initiatives. o Strategies with and toolbox coworkers on areas of improvement and quality of life at work projects. o Build strong relationships both externally and internally with stakeholders to provide business insights and plan for business changes and challenges. o Build quality friendships with internal staff to improve workplace culture and ensure professional individual needs are met to conduct work. Show less

• Warehouse Operations Supervisor

  • Oct 2018 - Oct 2020

  o Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximize customer satisfaction, employee satisfaction and team productivity.o Analyze day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.o Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.o Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost.o Ensure continuous improvement and share best practices implementation.Initiate and Implement optimization programs to achieve efficient activities and targeting continuous improvement on incurred unit cost.o Explore opportunities to improve service level in the most cost-efficient way.o Ensure all resources are focused to achieve high quality service performance.o Ensure staff are trained identifying training needs and implementing programs and people development strategies. Show less

• Fleet Manager

  • Oct 2016 - Oct 2018

  o Roster and track subcontractor earnings. o Meet KPI requirements.o Develop and maintain relationships with key customers and internal stakeholders. o Conduct annual subcontractor meetings to inform and present business movements and operational requirements to stakeholders. o Allocate fleet efficiently to run a reliable and profitable operation.o Schedule and manage all deliveries to meet timeslots.o Manage Freight bookings.o Daily Route planningo Proficient management of pallets and pallet querieso Freight consolidationo Ensure Compliance with Fatigue Management and Maintenance Management is met when allocating and managing drivers. Show less



Hog's Breath Cafe Australia Pty Ltd

• Australia
• Restaurants
• 100 - 200 Employee

• Waiter

  • Oct 2014 - Aug 2016

  o Greet and escort customers to their tables. o Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) o Prepare tables by setting up linens, silverware and glasses. o Inform customers about the day’s specials. o Offer menu recommendations upon request. o Up-sell additional products when appropriate o Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization. o Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages. o Communicate order details to the Kitchen Staff o Serve food and drink orders. o Check dishes and kitchenware for cleanliness and presentation and report any problems. o Arrange table settings and maintain a tidy dining area. o Deliver checks and collect bill payments. o Carry dirty plates, glasses and silverware to kitchen for cleaning. o Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) o Follow all relevant health department regulations. o Provide excellent customer service to guests. Show less



City Beach Australia

• Australia
• Retail
• 400 - 500 Employee

• Retail Supervisor

  • Nov 2012 - Oct 2014

  o Sales – driving and motivating store teams to achieve store budgets by providing exceptional customer service. o Wage control – managing rosters and run sheets appropriately to ensure wages do not exceed wage targets. o Loss prevention – applying City Beach loss prevention strategies to ensure your store achieves a Company benchmark stock take result. o Team Development – recruiting, training/ mentoring and providing feedback to your store team. o Visual Merchandising/ Store Presentation – ensuring your store is well presented and shoppable to drive sales. Show less