Experience

Conquest Recruitment Group

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Commercial Recruitment Consultant

  • Nov 2021 - Present

  Client liaison/account management Hiring strategy consultation Candidate shortlisting/screening/interviewing Resourcing Compliance checking Reference checks General Admin Client liaison/account management Hiring strategy consultation Candidate shortlisting/screening/interviewing Resourcing Compliance checking Reference checks General Admin



QEP Co., Inc.

• United States
• Manufacturing
• 200 - 300 Employee

• Customer Service Team Leader

  • Sep 2019 - Oct 2021

  Responsibilities in addition to regular Customer Service duties:Overseeing diverse team of 3-5 staffManaging customer Complaints. Sole person responsible for all office supplies/ordering.Assisted with new product database listing on website updateTraining new staff and creation new up-to-date training MaterialLiaising with IT to implement system amendments to improve procedure/productivityReporting using SalesforceBackup IT support for phone system throughout 2020-2021 lockdown period.

• Customer Service Representative

  • Jun 2018 - Sep 2019

  Working across diversified customer base. Bunnings stores, retail stores, individual traders, end users/customers.Inbound/outbound calling.Emails for Customer orders/Enquiries, quotes, complaints,Aiding sales team Australia wideGeneral Admin/office tasks, reporting, record keeping, filing,Crediting/debiting Liaising with Accounts receivable regarding customer accounts, incoming or overdue paymentsHeavy use of Microsoft ExcelLiaising with Accounts Payable regarding internal office purchasesEntering orders/information into ERP system (PRMS)Liaising with Warehouse team for dispatch and scheduling deliveries both using internal and external freight services.Working with several freight forwarders to ensure timely delivery, and resolve issues.Entering orders for QLD DC. Including all duties listed above.



ALLBOARD DISTRIBUTORS PTY. LTD.

• Australia
• Wholesale Building Materials
• 1 - 100 Employee

• Salesperson

  • Dec 2017 - Feb 2018

  Fulfilling customer orders, quotes, enquiries Front desk customer service Replenishing stock Showroom/face-to-face sales Stocktakes Cash Handling Scheduling deliveries. Liaising with despatch/warehouse team Fulfilling customer orders, quotes, enquiries Front desk customer service Replenishing stock Showroom/face-to-face sales Stocktakes Cash Handling Scheduling deliveries. Liaising with despatch/warehouse team



J.W Kitchens

• Apprentice Cabinet Maker

  • Jun 2016 - Oct 2017

  Full Kitchen/bathroom renovation experience Cabinet assembly/kitchen installation Finishing/caulking Loading/transportation of materials to and from work-site/workshop On-site client interaction Full Kitchen/bathroom renovation experience Cabinet assembly/kitchen installation Finishing/caulking Loading/transportation of materials to and from work-site/workshop On-site client interaction



Birubi Foods

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Food Process Operator

  • Sep 2015 - Jun 2016

  Team productivity management Implementation of new food quality control systems Packaging and processing food products under strict time requirements Training of other casual employees Team productivity management Implementation of new food quality control systems Packaging and processing food products under strict time requirements Training of other casual employees



Cartronics Audio Services Pty Ltd

• Warranty Assistant

  • May 2013 - Sep 2015

  Data Entry, proof reading, record keeping Packaging items for shipping Regular office duties Data Entry, proof reading, record keeping Packaging items for shipping Regular office duties