Experience

Collegiate Admission and Retention Solutions

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations Assistant

  • May 2011 - Present

  Assist the VP of HR and Finance with the day to day operations of the Human Resources and Accounting departments including but not limited to : reviewing personnel forms and company policies with all new employees; maintain personnel files; data entry; review benefits with eligible employees; create and send invoices to clients; review, reconcile and enter all payables received; maintain accounting files; review billing reports; assist with maintaining accounting spreadsheets; review and send daily and monthly reports for all current clients Show less

• Floor Supervisor

  • Aug 2010 - May 2011

  As a Floor Supervisor I was responsible for assisting with monitoring the call center staff to assure consistency in quality and performance; assist with training on new campaigns; create and manage breaks, coverage grids, and seating charts; listen to QA calls, and assist with coaching and counseling call center staff.

• Telephone Service Representative

  • Aug 2008 - Aug 2010

  My responsibilities as a Telephone Service Representative were to accurately deliver scripts to callers on both inbound and outbound calls, accurately disposition calls, and be completely familiar with the product knowledge for each client.