Jaycie Tierney
Customer Experience Director at Antique Candle Co.- Claim this Profile
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Bio
Experience
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Antique Candle Co.®
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United States
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Consumer Goods
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1 - 100 Employee
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Customer Experience Director
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Oct 2021 - Present
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Senior Product Development Manager
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May 2021 - Oct 2021
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Product Development Manager
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Oct 2020 - May 2021
+ Partner with company leaders to develop and execute new fragrances/products+ Research, collect data, and run analysis to ensure all existing and new product offerings meet quality and fulfillment standards, and align with company strategies and goals+ Collaborate with marketing team for community outreach regarding customer feedback/interest/demands+ Internally test new products and product materials+ Brainstorm new ways to increase sales and customer satisfaction+ Collaborate with operations teams to ensure the most efficient candle making process from all angles+ Create email campaigns to engage with candle testers and affiliates+ Manage affiliate marketing program+ Recruit new affiliates+Compose, edit, and publish all Antique Candle Co. blog posts Show less
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Brand Manager
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Jan 2019 - Oct 2020
+ Manage affiliate marketing program+ Scout new affiliates+ Manage 400+ wholesale accounts+ Scout new wholesale partners+ Collaborate with marketing team for retail and wholesale sales campaign planning/implementation; product launches; customer experience; brand image; etc.+ Write company blog; candle fragrance names/descriptions; email campaigns; etc.+ Copywriting and editing+ Occasional website development+ Customer service+ Special projects and product development Show less
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Blogger & Key Holder
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Aug 2017 - Jan 2019
+ Find new social media marketing strategies + Integrate market research into media content+ Create weekly marketing memos and monthly reports on growth and analysis+ Be a leader among the team and hold key to the studio+ Discuss business development and marketing campaigns with other team leaders+ Collaborate with new business opportunities such as wholesale leads, operations development, and seasonal projects
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Creative Marketing Intern
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May 2017 - Aug 2017
+ Maintain weekly blog posts and Pinterest account+ Schedule daily Pinterest posts+ Design graphics for the blog and Pinterest+ Research marketing strategies+ Review analytics+ Create marketing report and analysis+ Plan social media marketing strategy and blog posts for 6+ months in advance
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Candle Maker
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Nov 2016 - May 2017
+ Hand pour soy candles+ Ship goods to customers+ Write weekly blog posts
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Education
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Purdue University
Bachelor of Arts - BA, Creative & Professional Writing