Operations Manager (multi-site)

• Mar 2016 - Present

Grange Group is a Melbourne-based, privately owned Hospitality, Retail and Real Estate group established for over 30 years. We own, develop and operate iconic mixed-use establishments with brands including CQ | Tap 831 | The Joint | Flinders Station Hotel | Exford Hotel | Kicks Sports Bar | San Marzano Pizzeria | Blue Diamond | Citiclub Hotel & More.🥇Top Performer - 'Best Business Unit' 2016 & 2019 - Received travel to USA and Hong Kong.▪ Workforce planning of 60+ employees, implemented covid safe plans, QR code ordering and outdoor dining activations. ▪ Project initiation & planning - re-branding and refurbishment of flagship venue. ▪ Assisted in San Marzano Pizzeria start-up - Brand strategy, design and marketing activities> Pre- Covid Disruptions (March 2020) ▪ Directed cluster operations and a workforce of 150 employees. ▪ Managed 200+ Compliance and Incident reports in conjunction with Victoria Police and licensing.▪ Elevated cluster revenue by 15% through introducing area-wide marketing strategies. ▪ Coached and mentored 10+ venue managers to operate successful business units. ▪ Assisted in transitioning of POS systems from Micros to H&L (20+ Terminals).▪ Vendor contract negotiation and account management - Red Bull, Philip Morris and various suppliers. Key Skills: Strategic Business Planning | Customer Success | Relationship Management | Process Optimization | Multi-site Operations | Coaching and Mentoring | Contract Negotiation | Leadership | Critical Thinking | Trend Analysis | Project Management | Licensing & Compliance

Venue Manager

• Jun 2010 - Mar 2016

CQ Melbourne is an iconic mixed-use entertainment complex by Grange Group. Brands: CQ Fridays, CQ Saturdays, Flamingo Club, CQ Functions, Lanai Restaurant & Bar, Citiclub Hotel, Liquor Retail Store and Blue Diamond Bar.🥇General Manager of the Largest licensed venue in Melbourne CBD with a capacity of 2000+ Patrons.▪ Led a team of 70+ employees and 5 departmental heads. ▪ Designed a multi-million dollar revenue strategy that won Best Business Unit Award in 2016. ▪ Maximized revenue by 40% through building relationships and customer experiences. ▪ Introduced digital marketing platforms (MyGuestlist/FB/IG) and grew our customer base to 100,000+ members. ▪Optimized workflow and process that reduced labor costs from 23% to 18% p.a (2012-2016). ▪ Project Managed 4 site renovations and fit outs. ▪ Hosted events for Commonwealth Bank, ANZ, Grilled, AFL and more. Key Skills: General Management | Food and Beverage Management | Revenue Growth | P&L | Cash Management | Coaching and Development | Digital Marketing | Events Management | Project Management | Recruitment | Customer Service and Retention | Business Planning | Conflict Resolution | CX | Resource Planning

Venue operations

• Mar 2007 - Jun 2010

Worked in multiple roles across the group owned venues to maintain service excellence and operational needs.Key Skills: Operations Management | People and Culture | Technical Skills - POS systems & Entertainment Systems | Customer Service | Creative Problem Solving | Cross-Functional Knowledge | Sales | Deligation | Time Management | Business Administration | Effective Communication

Graduate Internship

• Dec 2007 - Oct 2008

Graduate Internship

• Oct 2007 - Dec 2007

Trainee Program － Operations

• Nov 2005 - Dec 2005

Trainee Program － Leadership

• Nov 2004 - Dec 2004