Jay Y.

Operations Support Lead at CoverMyMeds
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Inclusive Leadership
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Persuasive Coaching
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Stepping Up to Leadership
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Giving and Receiving Feedback
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Managing Office Politics
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Thinking Like a Leader (2013)
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Leading Yourself
    LinkedIn
    Feb, 2019
    - Nov, 2024

Experience

  • CoverMyMeds
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operations Support Lead
      • Apr 2022 - Present

  • McKesson
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Operations Lead
      • Dec 2019 - May 2022

      Responsible Works in a fasted paced, high-volume contact center with a variety of product support programs managing complex reimbursement issues. Provides guidance and first line support to pharmacy specialists and reimbursement specialist. Monitors and coordinates workload. Responsible for evaluating and providing direct feedback to frontline staff.

    • Insurance Specialist
      • Jan 2018 - Nov 2019

      Working with carriers to ensure coverage of medication on behalf of the patient. Dealing with pharmacies, prescriber offices, and plans in handling of Prior Authorization workflows in accordance with HIPAA.

  • PHX Hookah Catering Services
    • Phoenix, Arizona, United States
    • Onsite Manager
      • Mar 2019 - Jan 2022

      Responsible for operations at 3 partnered venues (Monroe Bar & Lounge, Pretty Please Lounge, Monarch Theater). Hired, trained and developed new employees per venue location. Ensured company policies were followed accordingly with the highest level of customer service. Responsible for operations at 3 partnered venues (Monroe Bar & Lounge, Pretty Please Lounge, Monarch Theater). Hired, trained and developed new employees per venue location. Ensured company policies were followed accordingly with the highest level of customer service.

  • PHX Hookah Catering Services
    • Phoenix, Arizona, United States
    • Site Supervisor
      • Feb 2017 - Jan 2018

      Responsible for supervision of employee’s coordinated event’s weekly with multiple venues across the valley. Some other responsibilities include meeting and planning with partnered venues on a weekly basis. Responsible for supervision of employee’s coordinated event’s weekly with multiple venues across the valley. Some other responsibilities include meeting and planning with partnered venues on a weekly basis.

Education

  • Southeastern Louisiana University
    Bachelor of Arts - BA
    2014 - 2016
  • Southwestern Community College District
    Associate of Arts - AA, Behavioral Sciences
    2012 - 2014
  • Glendale Community College
    2011 - 2012

Community

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