Experience

New York Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2023 - Present



Advantmed India LLP

• India
• Hospitals and Health Care
• 700 & Above Employee

• Sr. CSR

  • Apr 2019 - Aug 2021

  • Worked as a records retrieval specialist • Managed both the client and the customer ends • Aided in keeping and controlling records for our providers • Constructed the logic for an efficient On-Site record retrieval • Established rules and instructed new hires on the procedure • Coordinated with our facilities to design routes and schedules for the MRT department. • Assisted the Project Co-ordinate for HEDIS projects • Worked as a records retrieval specialist • Managed both the client and the customer ends • Aided in keeping and controlling records for our providers • Constructed the logic for an efficient On-Site record retrieval • Established rules and instructed new hires on the procedure • Coordinated with our facilities to design routes and schedules for the MRT department. • Assisted the Project Co-ordinate for HEDIS projects



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Jr. Customer service representative

  • Aug 2017 - Mar 2018

  • Client service representation • Designed SOP and guidelines under my manager’s supervision • Was a top performer of my team of 20 people • Gaines experience in floor management and people management • Maintained CSAT rate of 95% for consecutive 3 months • Client service representation • Designed SOP and guidelines under my manager’s supervision • Was a top performer of my team of 20 people • Gaines experience in floor management and people management • Maintained CSAT rate of 95% for consecutive 3 months



Etech Global Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Jr. Chat representative

  • Apr 2017 - Jul 2017

  • Worked as Jr. chat representative in the operations department of home Verizon home Internet sales. • Worked as Jr. chat representative in the operations department of home Verizon home Internet sales.