Experience

FN America, LLC

• United States
• Defense and Space Manufacturing
• 200 - 300 Employee

• HR Manager

  • Apr 2019 - Present

  Columbia, SC Dynamic, results-driven HR professional responsible for providing human resources advice and consultation to employees and management at a fast-paced, multi-site manufacturer with a workforce of more than 500 employees. Showcasing a superb level of accuracy and patience in conducting HR investigations, resolving complex employee relations issues, and addressing grievances. Displaying in-depth knowledge and expertise in workforce planning, including talent reviews, succession planning, and… Show more Dynamic, results-driven HR professional responsible for providing human resources advice and consultation to employees and management at a fast-paced, multi-site manufacturer with a workforce of more than 500 employees. Showcasing a superb level of accuracy and patience in conducting HR investigations, resolving complex employee relations issues, and addressing grievances. Displaying in-depth knowledge and expertise in workforce planning, including talent reviews, succession planning, and organizational design. Managing the annual performance appraisal process as well as engaging in counseling, career development, and training as needed. Collaborating with key stakeholders to identify and align learning and development programs to strategy and developing employment-related programs to improve work relationships, build morale, increase engagement, productivity, as well as retention. • Identifying opportunities as well as recommending changes to increase performance, reduce cost, and positively impact metrics through analytical approaches including the tracking of key data and analyzing trends • Providing coaching and counseling about performance management issues, conflict management, interpretation of employment policies, and conflict resolution • Developed and implemented an on-boarding program to create a successful transition from applicant to employee • Established a COVID-19 response team, participated in the development of a business continuity plan, achieved minimal production time lost, and supported FN America’s record number of sales in 2020 Show less



BlueCross BlueShield of South Carolina

• United States
• Insurance
• 700 & Above Employee

• HR Business Partner

  • Sep 2015 - Apr 2019

  Columbia, SC Proactive HR professional partnered with senior management on strategic consulting, resolution, and implementation support on an array of topics, including organizational design and effectiveness, team building, reward as well as recognition, workforce planning, learning, development, recruiting, retention, and overall talent management. Responsible for promoting a positive and respectful workplace culture by working closely with business leaders to enhance associate working relationships… Show more Proactive HR professional partnered with senior management on strategic consulting, resolution, and implementation support on an array of topics, including organizational design and effectiveness, team building, reward as well as recognition, workforce planning, learning, development, recruiting, retention, and overall talent management. Responsible for promoting a positive and respectful workplace culture by working closely with business leaders to enhance associate working relationships, increase employee engagement, and improve overall associate retention and experience. Managed employee relations including mitigating and resolving employee issues, conflict resolution, corrective action, and policy interpretation. Administered complex cases to identify and remediate issues with ADA accommodations, FMLA support, benefits information, and FOIA requests ensuring legal compliance and consistency in a process application. • Provided specialized coaching, support, and influence to assist leaders in effectively recruiting, motivating, engaging, and retaining employees • Trained management and employees on company policies, procedures, and other HR programs designed to advance the human resources skills • Investigated and resolved more than 1000 cases involving a variety of employee relation issues ensuring the achievement of effective and legally compliant resolutions Show less



Midlands Technical College

• United States
• Higher Education
• 700 & Above Employee

• Employee Relations Manager

  • Jul 2011 - Sep 2015

  Columbia, South Carolina Area Dedicated HR expert in charge of performing various essential tasks related to employee relations in an organization with over 1400 employees and six worksites. Demonstrated exceptional problem-solving skills by resolving all disputes ensuring overall satisfaction of the workforce. Played a vital role in maintaining a positive work environment and helped in keeping high morale. Managed all employee relations matters by providing contract interpretations, investigations, and advice on a full… Show more Dedicated HR expert in charge of performing various essential tasks related to employee relations in an organization with over 1400 employees and six worksites. Demonstrated exceptional problem-solving skills by resolving all disputes ensuring overall satisfaction of the workforce. Played a vital role in maintaining a positive work environment and helped in keeping high morale. Managed all employee relations matters by providing contract interpretations, investigations, and advice on a full range of interpersonal relationship subjects including informal and formal grievances, development of performance management plans, disciplinary issues, and employee assistance referrals. Advised and assisted managers in identifying employee relations issues and determining an appropriate course of action. Supervised team responsible for recruiting and onboarding all full-time and temporary employees, including instructors, staff members, and contractors. Worked in conjunction with the benefits administrator and compensation specialist to ensure proper insurance administration and fair compensation for all employees. Served in the absence of the director and assistant director as needed as well as contributed to corporate initiatives and projects. • Developed and delivered face-to-face and online training programs covering legal issues, personnel development skills, and preparation for management responsibilities • Authored, maintained, clarified, and implemented college-wide policies and procedures in alignment with the mission, vision values, and strategic goals of Midlands Technical College • Wrote and implemented equal employment opportunity and affirmative action plan for Midlands Technical College • Represented organization in the State of SC grievance process • Provided consultation and coaching to employees, established a positive employee experience, employee success, and employee performance management methods including setting up goals and success measurements Show less



Rogers Townsend & Thomas, PC

• Technical Training Designer

  • Dec 2006 - Nov 2010

  Responsible for creating and revising all training documentation for a 400+ person law firm in multiple locations. Designed Web-Based Trainings, Computer-Based Trainings, and video trainings to improve customer service, emphasize technology, facilitate corporate soft skills, promote professional development, and meet regulatory requirements. Recruited and on-boarded for all new staff employees, conducted exit interviews.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager of Instructional Design

  • Jul 2006 - Nov 2006

  Managed team that designed and authored instructional materials that reflect the unique needs of multiple business units both on and offshore. Led redesign process of two key new hire training programs in an effort to reduce costs and increase effectiveness, for the banking and credit card industry. Created intricate, multi-level storyboards and prototypes for Computer-Based Trainings and Web-Based Trainings.



Convergys

• Instructional Designer

  • Feb 2006 - Jul 2006

  Assisted with development of technical and systems training. Analyzed and measured project outcomes relating to training and instructional design. Coordinated classroom delivery strategies including multi-media preparation. Designed instructional materials for participants and facilitators. Developed automated training scripts with Knowlagent and Sivox technologies.



Swansea High School

• Teacher

  • Jul 2005 - Feb 2006



Chapel Hill High Scool

• Teacher

  • Sep 2003 - Jul 2005



Rymic Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Training Applications Developer

  • Aug 1998 - Oct 2002

  Managed team responsible for recruitment, retention, conflict resolution, operations management, employee relations, payroll and benefits, EEO compliance, policy design and compliance with labor laws. Managed operations including forecasting, inventory control, purchasing, and quality insurance. Maximized revenues through efficient staffing, labor cost controls, and promotions. Developed and designed technical training material for rymicNet, an internet-based data acquisition… Show more Managed team responsible for recruitment, retention, conflict resolution, operations management, employee relations, payroll and benefits, EEO compliance, policy design and compliance with labor laws. Managed operations including forecasting, inventory control, purchasing, and quality insurance. Maximized revenues through efficient staffing, labor cost controls, and promotions. Developed and designed technical training material for rymicNet, an internet-based data acquisition units produced and manufactured by Rymic Systems. Authored manuals and assisted sales rep network in product training and deployment of rymicNet. Show less