Experience

Dowling Ford Inc
• United States
• Automotive
• 1 - 100 Employee
• Service Advisor

  • Jan 2023 - Present


Absolute Auto Center, Inc.

• Service Manager

  • May 2005 - Present

  Foster productive, profitable, long-term business relationships with customers and vendors. Utilize just-in-time parts inventory practices and maintain a lean inventory of fast-moving SKUs in order to meet fulfillment needs. Employ strategic management skills for daily and weekly scheduling of workflow in order to maximize efficiency of all available resources (i.e. time, labor, energy, parts, shop supplies,equipment and loaner vehicles). Provide a professional, yet warm, customer environment that promotes respect for all individuals. Consult with service technicians and customers in order to prioritize maintenance and repairs that will best serve the customer's budget and needs. Employ quality control methods to maximize opportunities for a fixed-right first time experience and provide telephone follow-up calls on major repairs. Produce, review and analyze labor and management reports weekly in order to process payroll and implement cost-reducing and profit-improving techniques. Show less



Lorensen Automotive Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager

  • Oct 1998 - May 2005

  Served as a primary contact and administrator for all transactions between external/internal customers and the service department of a major franchised luxury car dealership. Fostered customer growth and retention with positive relational connections with Sales Department staff/customer base, walk-in and call-in customers. Coordinated all aspects of scheduling appointments, confirming customer needs and prioritizing repair recommendations.Collaborated with Parts Department staff in order to ensure availability of resources needed to finish repairs in a timely fashion. Consistently met or exceeded Customer Satisfaction Index scores set by American Honda. Trained new Service Department personnel and routinely helped with conflict resolution when obstacles threatened work efficiency and customer satisfaction. Show less



Chrysalis Center, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Employment Specialist

  • May 1996 - Oct 1998

  Trained persons with psychiatric disabilities with skills needed for part-time janitorial jobs. The position was funded by Dartmouth University and was a critical element in their research on a Transitional Employment Program. After stagnation of job creation for our clients, I assumed the role as a Job Developer as well. This resulted in immediate increase of client placement as I successfully collaborated with small local businesses that encouraged this community-based program. Trained persons with psychiatric disabilities with skills needed for part-time janitorial jobs. The position was funded by Dartmouth University and was a critical element in their research on a Transitional Employment Program. After stagnation of job creation for our clients, I assumed the role as a Job Developer as well. This resulted in immediate increase of client placement as I successfully collaborated with small local businesses that encouraged this community-based program.



Constructive Workshops/Partners Maintenance

• Service Manager

  • Mar 1994 - May 1996

  Originally hired through UCONN's short-term co-op program, I was requested to stay on through graduation and then hired full time as the Manager of their second-shift community-based employment program for persons with psychiatric disabilities. As the organization took on a growing number of the clients, my role grew to oversee cleaning crews of several State of CT office buildings including the newly-renovated D.O.L. building on Main Street in Hartford and the Coast Guard Child Daycare Center in Groton. Responsibilities including scheduling, training, supply ordering and equipment maintenance, employee reviews, Case Manager consultations and reporting directly to the Executive Director. Show less



VECO, Inc.

• United States
• Machinery Manufacturing

• Oil Recovery Technician

  • Jul 1989 - Oct 1989

  Performed hands-on cleanup of crude-oil spill from the Exxon Valdez. Was promoted to skiff operator that transported crews, equipment and recovered oil/cleanup waste from berthing vessels to shoreline of Cape Douglas region of Alaska. Performed hands-on cleanup of crude-oil spill from the Exxon Valdez. Was promoted to skiff operator that transported crews, equipment and recovered oil/cleanup waste from berthing vessels to shoreline of Cape Douglas region of Alaska.