Help Desk Specialist

• May 2020 - Present

Adult Choir Director

• Dec 2010 - Present

• Responsible for the selection and rehearsal of worship service music. • Collaborated with church accompanists. • Responsible for the selection and rehearsal of worship service music. • Collaborated with church accompanists.

Tier 1 Associate - Inbound Stow

• Jul 2019 - Nov 2019

• Verified accuracy of received inventory and inspected product condition by recording and reporting shortages/damages. • Maintained inventory levels; submitted purchase orders for parts and materials; investigated and resolves various purchasing discrepancies. • Prepared sorting, packing, and labeling of materials and supplies to be shipped. • Performed general maintenance and custodial tasks of warehouse facilities and equipment. • Verified accuracy of received inventory and inspected product condition by recording and reporting shortages/damages. • Maintained inventory levels; submitted purchase orders for parts and materials; investigated and resolves various purchasing discrepancies. • Prepared sorting, packing, and labeling of materials and supplies to be shipped. • Performed general maintenance and custodial tasks of warehouse facilities and equipment.

Operations and Planning Associate

• Aug 2017 - Mar 2019

• Developed and created adult and student tours to various locations based on client recommendations. • Coordinated with vendors for current pricing and reservation availability. • Created specific tour budget and price per person for each tour by using accurate vendor pricing. • Prepared client invoices for tour payments and tracked receipt of payments. • Prepared credit card authorizations for payment to vendors. • Used Quickbooks to create checks for payment to specific vendors • Created Excel spreadsheets in order to track key monetary and information dates. • Monitored the 24-hour on-call phone to deal with afterhours travel emergencies and managed the emergency to completion. • Regularly updated information and added new contacts to the company CRM, SalesForce and FreshSales. Show less

Accounts Manager, International Concert and Church Division

• Aug 2015 - Jun 2017

• Managed groups and group leaders from time of trip promotion to the time of travel. • Coordinated information with Management, Flights Department, Finance Department, and Operations team. • Communicated regularly with tour group leaders with tour updates and reminders for upcoming deadlines. • Created and expanded Excel Spreadsheets to daily track important tour dates and information, and flight data on each group. • Outlook used for email management as well as to track scheduled meetings and Task reminders. • Updated the company CRM with client correspondence. • Created and maintained each individual tour registration website using company based web management program. Show less

District Executive

• Dec 2013 - Jan 2015

• Managed the Scouting programs in a four-county area. • Communicated weekly with volunteer adult unit leaders • Professionally guided groups of volunteers and committees. • Managed fundraising activities by working closely with local chair. • Compiled, analyzed, interpreted and utilized data for purposes of youth recruitment, beginning new Scouting units, and targeting potential financial supporters. • Managed the Scouting programs in a four-county area. • Communicated weekly with volunteer adult unit leaders • Professionally guided groups of volunteers and committees. • Managed fundraising activities by working closely with local chair. • Compiled, analyzed, interpreted and utilized data for purposes of youth recruitment, beginning new Scouting units, and targeting potential financial supporters.

Licensed Agent

• Jun 2013 - Mar 2014

• Earned license to sell Life and Health Insurance from Commonwealth of Virginia in 2012. • Sold individual health care policies. • Earned certification to sell Medicare products and to give proper informational presentations. • Earned license to sell Life and Health Insurance from Commonwealth of Virginia in 2012. • Sold individual health care policies. • Earned certification to sell Medicare products and to give proper informational presentations.

Director of Instrumental and Vocal Music

• Aug 2006 - Jun 2012

• Taught high school band, middle school band, marching band, high school choir, and guitar. • Managed department budget of between $4,000 and $8,000 and oversaw the requisition of new equipment and materials based on need. • Created specialized lessons to maximize student abilities and reach their achievement goals. • Organized and managed resources, materials and facilities in multiple buildings and was responsible for the inventory of existing equipment and resources. • Created music technology course for teaching students digital editing of music. • Organized to lead the group on several in-state and out-of-state performances to Williamsburg, VA; Myrtle Beach, SC; and Pigeon Forge, TN. Show less