Experience

Soundspace

• Malta
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Membership Director

  • Mar 2021 - Present

  As the Membership Director, I am responsible for Sales and Member Success. I direct individual prospects from the Interested phase, to the Converted phase through answering inbound sales and information calls, scheduling and conducting tours, and assisting the member with account creation and billing. I also Onboard new members, troubleshoot technical issues, and provide additional resources to the member as needed. Additional responsibilities include auditing memberships and invoices, ensuring payment of invoices, creating sales and membership data reports, assisting the marketing department with communications.



Planet Fitness

• Italy
• Wellness and Fitness Services
• 1 - 100 Employee

• General Manager

  • Dec 2019 - Feb 2021

  As a General Manager for Planet Fitness, I represented the Planet Fitness brand by maintaining corporate standards of cleanliness and character. My role was to monitor all areas of a large 24/7 facility, assisting 6,000 members and a staff of 15 in their needs, and ensuring KPIs were met. My tasks included daily monitoring of email, written mail, voicemail, telephones, inventory, staff schedules, account administration, sales reports, facility maintenance, and staffing requirements.

• Assistant General Manager

  • Sep 2019 - Nov 2019

  As an AGM for Planet Fitness, my responsibilities included front desk administration, scheduling and payroll, covering General Manager and Member Services shifts as needed, answering club emergencies, and assisting in the recruitment, interviewing, and training of new staff. In addition to these, I continued to be responsible for monitoring daily club metrics such as sales and cleanliness of the facility.

• Front Desk Member Services Representative

  • Jan 2017 - Sep 2019

  My role as a Front Desk MSR was to ensure clean and organized appearance of the front desk, direct prospective members on tours of the facility, and onboard new members. This job required phone and in person sales and customer service, as well as some janitorial duties.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Seasonal Retail Generalist

  • Nov 2015 - Jan 2018

  -Worked as a retail sales associate and merchandise stocker for Victoria’s Secret through multiple holiday seasons.-Worked at Victoria’s Secret stores in both Kentucky and Indiana.-2015: VS/PINK, Greenwood Mall, Bowling Green Kentucky. In my first year as a Seasonal Generalist my department received a bonus for exceeding projected sales and achieving the highest sales in our district. -Worked as a retail sales associate and merchandise stocker for Victoria’s Secret through multiple holiday seasons.-Worked at Victoria’s Secret stores in both Kentucky and Indiana.-2015: VS/PINK, Greenwood Mall, Bowling Green Kentucky. In my first year as a Seasonal Generalist my department received a bonus for exceeding projected sales and achieving the highest sales in our district.



Atrium Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Banquets Captain

  • Sep 2015 - Jul 2016

  My role as captain was to direct a setup crew to ensure the setup/refresh of banquet rooms and conference rooms were done in a timely fashion and in accordance with client planograms. Following setup, I communicated with the kitchen team on a delivery timeline for catered goods, and led a team of servers to provide food service to the same events, based on client specifications. Concluding a successful event, I directed the same teams through correct tear-down or refresh procedures: either clearing the room for cleaning, or rearranging the room for the following event.



Beech Tree News Network

• Journalist

  • Jan 2014 - Feb 2015

  Freelance Photojournalist, Editor, and Content Creator for Beechtree News as J. Harris. Freelance Photojournalist, Editor, and Content Creator for Beechtree News as J. Harris.