Experience

Peak Systems, Inc.

• IT Services and IT Consulting
• 100 - 200 Employee

• Lead

  • Dec 2013 - Present

  On-site manager traveling across America for UBS and Morgan Stanley. Responsible for local Leads and 10-20 techs, with each tech deploying 3-8 users at a time. Verifing on-site support, equipment shipment, un-pack / pack equipment, validate the accuracy of the branch survey, pre-installing of (PC’s, memory, hard drives, cables and deployment media etc.) upgrades and prepare the site for Windows 7 deployment. Scheduling and manage Resource’s time and perform performance evaluation. On-site manager traveling across America for UBS and Morgan Stanley. Responsible for local Leads and 10-20 techs, with each tech deploying 3-8 users at a time. Verifing on-site support, equipment shipment, un-pack / pack equipment, validate the accuracy of the branch survey, pre-installing of (PC’s, memory, hard drives, cables and deployment media etc.) upgrades and prepare the site for Windows 7 deployment. Scheduling and manage Resource’s time and perform performance evaluation.



Acuative

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Metrics and Problem Manager

  • Oct 2014 - Jan 2017

  IT Metrics and Problem Manager IT Metrics and Problem Manager



Randstad (Eaton Corporation)

• Production Analyst II

  • Nov 2011 - Jul 2012

  Monitor and provide level 2 support across all network and systems platforms. Ensure proper deployment and validation steps follow each activity for Data Center. Network monitoring, Identify dependencies on all scheduled changes and coordinate external communication as required. Review projects in each release to ensure changes are identified during project install or scheduled outages. Monitor and provide level 2 support across all network and systems platforms. Ensure proper deployment and validation steps follow each activity for Data Center. Network monitoring, Identify dependencies on all scheduled changes and coordinate external communication as required. Review projects in each release to ensure changes are identified during project install or scheduled outages.


PNC
• Travel Arrangements
• 1 - 100 Employee
• Technical Analyst II

  • Jul 2003 - Nov 2010


May Department Stores

• United States
• Retail
• 1 - 100 Employee

• Technical Analyst

  • Jan 1992 - Jan 2003

  Play a major role in operation support duties, which consist of monitoring system performance, setting up production reruns, and producing daily status reports. Installing, maintenance, and making enhancements to CA-7 automated scheduling system. In addition the generation and verification of production and test processing schedules. Play a major role in operation support duties, which consist of monitoring system performance, setting up production reruns, and producing daily status reports. Installing, maintenance, and making enhancements to CA-7 automated scheduling system. In addition the generation and verification of production and test processing schedules.