Experience

BUZZ

• Portugal
• Restaurants

• Film producer

  • Jul 2023 - Present

  "Oversee day-to-day operations on set, manage logistics, coordinate with department heads, and ensure smooth execution of filming schedules" A day in the job consists on working closely with customers, account executives, advertising creatives, designers and visual effects artists to guide during the filming process and ensure high-quality output. A film producer is not only in charge of the technical aspects of a film project, but also video recording and picture taking, as well as the editing process of both film and video. Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Machine Learning Training Specialist

  • Jun 2022 - Jun 2023

  "Provide an exceptional learning experience by facilitating blended learning for new hires, up-skilling and cross skill, support planning, scheduling, coordination and execution of DA training and collaborating with Training Managers to identify areas of improvement at site level and innovate in training approachAs well demonstrated excellent organization skills, time management and deep-dive data analysis by facilitating trainings while tracking and reporting performance metrics, completion of trainings and training feedback to identify areas of improvement and report any technical issues that arises" Show less

• Senior Data Associate

  • Oct 2020 - Jun 2022

  “Work across teams and Ops organization to enable associates to take right action for internal customer and drive business metrics, while performing quality refreshers and deep dives seeking trends”A day in the role consists in working with team and operation managers to prioritize and manage workload, providing support for data collection and reporting, piloting solutions with internal support functions, managing escalation on predefined tasks and highlighting issues to stakeholders as requiredAs well the senior data associate is in charge of running Quality Assurance Audits, diving deep into issues and implementing solutions independently, while providing quality expertise, basic technical support and coaching improvements to other team members Show less

• Digital, Devices and Alexa Support Technician

  • Jul 2018 - Oct 2020

  "D2AS Technicians raise the bar in four categories: experienced troubleshooters, exceptional soft skills, superb critical thinking skills and extensive knowledge/experience with Amazon devices and digital products”A day in the role consists in providing live and remote support to customers (both tech and non-tech savvy) in order to identify the problem they’re experiencing and select the most efficient troubleshooting path in order to solve it, while also gathering feedback, verifying bug fixes and various other requests. Show less



McKinsey & Company

• Business Consulting and Services
• 700 & Above Employee

• Business Presentation Specialist

  • Nov 2017 - Oct 2018

  "Work across global teams to enable consultants to deliver their messages, such as proposals, projects and product launches, in the most efficient way in both clarity and visual appealing to customers and potential new customers" •Proven ability to design, produce and deliver consistent, effective and clear corporate communication campaign materials for consultants to present to specific customers, while following strict style guides •Proven time management ability by complying with tight deadlines and strict schedules, while also maintaining visual consistency and delivering exceptional corporate presentations Show less

• Customer Service Associate

  • Oct 2012 - Sep 2014

  Provided top notch assistance to live customers via phone and chat, while balancing between the business needs and meeting the customer's expectations consistently. •Ability to multi-task through contacts by investigating the customer’s issue, researching and coming up with possible solutions while managing a live contact to deliver the best possible results and experience for the customer Provided top notch assistance to live customers via phone and chat, while balancing between the business needs and meeting the customer's expectations consistently. •Ability to multi-task through contacts by investigating the customer’s issue, researching and coming up with possible solutions while managing a live contact to deliver the best possible results and experience for the customer