Experience

Ohio Department of Public Safety

• United States
• Public Safety
• 100 - 200 Employee

• Infrastructure Specialist II

  • Sep 2017 - Present

  My current position has allowed me to serve as the technical lead for multiple projects for the Ohio Bureau of Motor Vehicles including the current Get in Line Online initiative. I support the mobile infrastructure for the entire Ohio Dept of Public Safety which includes over 1300 iOS devices using the Airwatch MDM platform and am currently leading an initiative to include Apple Business Manager for automated provisioning and management of the iOS platform. A recent inclusion in my position has me performing departmental level ServiceNow Administration for all of ODPS as well. Other, less regular, duties I perform include Active Directory user account administration, email administration using Microsoft Identity Manager, providing 3rd Tier desktop support, mainly for integration issues and creating documentation and training for peers and lower level technicians. I am certified in ITIL Foundations and Intermediate - Service Operation. Show less

• Infrastructure Specialist I

  • Jul 2009 - Sep 2017

  Provided 2nd & 3rd Tier computer supportProvisioned and deployed PC's for multiple locations across the State of OhioDell desktop & laptop warranty dispatch certifiedResearch hardware & software specifications

• Data Systems Coordinator

  • Mar 2005 - Jul 2009

  Coordinate, track & resolve state-wide Deputy Registrar Network outagesAssist lower level DSC technicians with advanced system issuesCreate procedural & technical documentation for the unitTroubleshoot chronic system problemsTrain, monitor & assure quality of all lower level DSC technicians in the unitCoordinate special projects as requested by Supervisor or ChiefEstablish & update outage procedures for the Ohio Deputy Registrar NetworkCreate & maintain online procedural documentation distributionEstablish & update quality assurance procedures for helpdesk personnel evaluationsDevelop training materials & processes for the DTS Helpdesk Show less



StarComm, LLC

• Telecommunications
• 1 - 100 Employee

• Cable Technician

  • May 2004 - Mar 2005

  Evaluated, recommended & implemented best practices for cabling systems Supervised & quality controlled small & mid-sized cabling system installations Installed Category 5e, Category 6 & 10GB data cabling systems Installed fiber optic cabling systems Worked with customers to resolve problems that occurred during or after installation Evaluated, recommended & implemented best practices for cabling systems Supervised & quality controlled small & mid-sized cabling system installations Installed Category 5e, Category 6 & 10GB data cabling systems Installed fiber optic cabling systems Worked with customers to resolve problems that occurred during or after installation



MCI - Metalúrgica Convenção de Itu

• Brazil
• Machinery Manufacturing
• 300 - 400 Employee

• Network Support Technician III

  • Aug 1999 - Nov 2003

  Monitored, troubleshot & directed repair of the Legacy CompuServe Network Worked with various networking technologies including X.25, Frame Relay, & IP Wrote technical documents & provided training to end users for more efficient utilization of network equipment Acted as a team leader responsible for monitoring all tickets to verify quick & accurate resolutions Trained & operated a wide variety of WAN equipment including CSU/DSU racks, Cisco routers, switches & multiplexers Monitored, troubleshot & directed repair of the Legacy CompuServe Network Worked with various networking technologies including X.25, Frame Relay, & IP Wrote technical documents & provided training to end users for more efficient utilization of network equipment Acted as a team leader responsible for monitoring all tickets to verify quick & accurate resolutions Trained & operated a wide variety of WAN equipment including CSU/DSU racks, Cisco routers, switches & multiplexers



Black Box Corporation

• Columbus, Ohio Metropolitan Area

• Lead Cable Technician

  • Jul 1998 - Aug 1999

  Provided support on premises for a corporate client in the banking industry Ordered & directed the installation of new phone lines & voice cabling Consulted with project managers to determine cabling requirements Assisted the System’s Administrator with PC hardware & software installations & LAN management Changed service options in a Centrex switch Provided support on premises for a corporate client in the banking industry Ordered & directed the installation of new phone lines & voice cabling Consulted with project managers to determine cabling requirements Assisted the System’s Administrator with PC hardware & software installations & LAN management Changed service options in a Centrex switch