Experience

Thryv Australia

• Australia
• Software Development
• 100 - 200 Employee

• Senior Business Relationship Manager

  • Oct 2013 - Present

  Thryv is Australia's largest digital marketing company. Why? - To get everything in life I want, I will help other people get what they want. What? - I connect consumers with businesses through brands like Yellow Pages Print, Yellow Digital, Adwords, SEO, Digital Display (banner ads), Social Media Management, Websites. Thryv - End 2 End Client Experience Platform (SaaS) Get The Job - Manage The Job - Get Credit How? New business acquisition and managing existing Yellow Pages customers. Delivering development and execution of a wide variety of sales opportunities through solution-based selling and building strong, long-term business relationships.



ICT Distribution

• Channel Account Manager

  • Jan 2010 - Sep 2013

  The primary role is to increase the number of active dealerships and drive connection & application sales through those dealerships in South Australia, Tasmania, Northern Territory and New South Wales. Professional development management & sales assistance to help dealerships grow their telecommunications portfolio and revenues. Recruitment of new dealerships & management from application through to active operation. The primary role is to increase the number of active dealerships and drive connection & application sales through those dealerships in South Australia, Tasmania, Northern Territory and New South Wales. Professional development management & sales assistance to help dealerships grow their telecommunications portfolio and revenues. Recruitment of new dealerships & management from application through to active operation.



Digital Mobile

• New Zealand
• Telecommunications
• 1 - 100 Employee

• Vodafone Business Consultant

  • Jun 2009 - Oct 2009

  The position is to manage a portfolio of small to large SMEs and corporate businesses. To sell and manage telecommunications products and services to best address their business requirements from telecommunications. • Provide future proofed mobile solutions to new and existing customers. • Networked with existing clients to generate new business leads. • Used consultative sales skills to promote Vodafone products and services. • Involved in direct marketing to gain brand awareness. • Followed up sales with customers to ensure satisfaction with overall Vodafone experience and to maintain an ongoing relationship. • Development of business proposals and presentations for new clients. • Ongoing account management to enhance the customers Vodafone experience. • Complied inventory management including stock taking and invoicing. • Identified potential clients and leads to further develop new sales. • Cold calling from database to attract potential new clients. • Monitor customer complaints and provide timely resolutions.



Portables Plus

• Computer Hardware
• 1 - 100 Employee

• Vodafone Business Consultant/Retail Manager

  • Jan 2008 - May 2009

  Managed two Vodafone retail franchises and a B2B outbound sales team. Also set up back end systems for cellular and fixed line activity. Overlooked acquisitions and retention of new and existing customer accounts during my tenure. Responsibilities • Overlook two retail Vodafone franchises and a B2B outbound sales team. • Managing back end systems for Vodafone cellular, fixed line, broadband and wireless broadband activity. • Act in the best interests of Vodafone whenever conducting a transaction on behalf of Vodafone. • Operate within their Delegated Level of Authority and comply with Vodafone operational policies and procedures. • Act professionally and in a manner that creates a positive brand image for Vodafone when interacting with Customers and the public, including social events. • Adhering to company policies and procedures and the Vodafone Code of Conduct. • Provide customers with advice on the latest Vodafone products and services locally and around global mobile technology advancements. • Keep up with the latest customer trends to provide creative merchandising. • Resolve customer complaints by identifying technical issues and ensuring customer’s needs are met in line with Vodafone’s complaints procedures. • Contribute to regular researching of technology sources both nationally & globally for company’s knowledge base. • Provide future proofed mobile solutions to new and existing customers in alignment with company objectives and delivering on customers needs. • Building and maintaining professional service with a strong performance oriented culture. • Delivering on requirements for association’s Portables Plus Group has preferred supplier agreements with. • Inventory management to ensure consistent and quality end products to the customer.