Experience

Muscat Gourmet

• Oman
• Food & Beverages
• 1 - 100 Employee

• Operations Manager

  • Oct 2021 - Present

  • Improving efficiency and increasing departmental profits• Managing the company’s overall operations• Oversee business including hiring staff, controlling budgets, optimizing expenses, and launching price promotions that could attract more customers• Design strategy and set goals for growth• Ensure employees are motivated and productive

• Assistant Operations Manager

  • Dec 2020 - Sep 2021

  • Implement the right processes and practices across the organization• Formulating strategy, improving performance, procuring material and resources, and securing compliance• Mentor team members, find ways to increase the quality of customer service and implement best practices across all levels• Remain compliant, efficient, and profitable during business

• Assistant Restaurant Manager

  • Dec 2015 - Nov 2020

  • Maintaining the restaurant’s revenue, profitability, and quality goals• Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards• Hire qualified cooks and food servers, set work schedules, oversee food prep and make sure to comply with health and safety restaurant regulations



Shakey's

• United States
• Restaurants
• 1 - 100 Employee

• Shift Manager

  • Jan 2013 - Dec 2015

  • Oversee all restaurant operations, including welcoming and serving customers • Delegating tasks to restaurant staff, addressing diners’ queries, and ensuring compliance with safety regulations. • Create a memorable dining experience for guests and increase profitability • Oversee all restaurant operations, including welcoming and serving customers • Delegating tasks to restaurant staff, addressing diners’ queries, and ensuring compliance with safety regulations. • Create a memorable dining experience for guests and increase profitability



Mang Inasal Philippines, Inc.

• Philippines
• Restaurants
• 400 - 500 Employee

• Store Manager

  • Dec 2010 - Jul 2012

  • Deliver a high-quality menu and motivate staff to provide excellent customer service• Oversee the dining area, check in with customers, and balance seating capacity• Lead by example and uplift staff during busy moments in a fast-paced environment• Ensure the restaurant runs smoothly and customers have pleasant dining experiences

• Shift Manager

  • Dec 2010 - Nov 2011

  • Delegate tasks to restaurant staff and supervise their performance• Maintain a fully-stocked inventory and order food supplies• Manage dining reservations• Arrange to have shifts covered (e.g., when employees take time off)• Help staff resolve on-the-job challenges• Track daily costs and revenues• Balance the cash register every shift• Coordinate with suppliers as they deliver food product orders• Ensure customer satisfaction and gracefully handle any complaints• Ensure opening or closing procedures were implemented every shift• Report maintenance and training needs

• Payroll Accountant

  • Jan 2010 - Nov 2010

  • Develop systems to process payroll account transactions (e.g., salaries, benefits, deductions, taxes, and third-party payments)• Coordinate timekeeping and payroll systems• Oversee processing of payroll changes (e.g., new hires, terminations, raises) and system upgrades• Ensure compliance with relevant laws and internal policies• Collaborate with Human Resources (HR) and accounting teams• Maintain accurate records and prepare reports• Resolve issues and answer payroll-related questions