Experience

Royal Gulf Tourism LLC

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Reservations Officer

  • Nov 2021 - Present



Meeting Point Emirates

• United Arab Emirates
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Operations Executive

  • Sep 2019 - Mar 2020

  Build, and maintain and grow the portfolio of travel industry related business accounts across a range of customer segments. Drive sales effort with key leisure market accounts focused on travel agencies, wholesale and tour & travel partner organizations for inbound leisure business. Create and maintain travel schedule of in market sales calls, event and trade show participation to build top of mind awareness Manage day/day customer support coordination with key agency accounts, reservations and operations. Present regular marketing and communication program to key account database. Drive group leads from wholesale and travel agencies partners. Establish relationships with key top producing 3rd party travel partners Recognize revenue opportunities to drive sales; B2B prospects, organizations, and events in indian & sub- continent region - to include target identification, initial prospecting, and closing. Conduct face to face meetings and identify revenue opportunities within entire client organization Communicate all prospecting, meetings, and account activities internally to Sales Team Show less



Leisureland Tourism LLC

• Dubai, United Arab Emirates

• Senior Business Development Executive

  • Sep 2017 - Sep 2019

  Providing general and specific advice about UAE & rest of the world travel destinations to customers Drawing up travel itineraries and ensuring that all the needs of the customers are met Making arrangements for transport, accommodation, tours, and activities Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements Advising the customer about travel issues including required documentation and financial matters Using the computer database to research information about hotel accommodation fares and hotel ratings Dealing with payments Performing general administration tasks Dealing with and documenting complaints in an efficient and diplomatic manner Planning and advertising different promotions Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues Evaluating customers’ holidays and issuing appropriate feedback forms Every now and then, tour operators travel abroad for research purposes Making presentations to travel groups Creating and putting up displays at trade shows Show less



Travel Designer Group

• India
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Assistant Team Lead

  • Apr 2015 - Jun 2017

  Build contacts with potential Corporate Travel Agents to create new business opportunities Keep prospective client database updatedMake cold calls for new business leadsSupport in writing new business proposals to travel agentsMaintain knowledge of all product and service offerings under Travel Designer GroupArrange meetings for senior management with prospective Travel Agents in Indian & Middle Eastern MarketsFollow company guidelines and procedures for acquisition of customers, submission of tenders etc. Ensure smooth onboarding of new clients, by working with higher management, ensuring the account teams and our service is shaped around the clients’ needsFollow up new enquiries from the company’s website, working with the account Management Team to qualify briefsCollaborate with the Marketing team to agree on specific campaigns and content, then ensure timely and engaging follow-up with targeted clientsDevelop a deep understanding of travel industry, Travel agent’s businesses and communications needs so that our team is best placed to device effective solutionsRepresent Atlas travels at Tourism industry events such as networking events, showcases or panel discussionsProvide regular reporting to higher management as required Show less

• Senior Online Support Executive

  • Jun 2013 - Apr 2017

  Build contacts with potential Corporate Travel Agents to create new business opportunities Keep prospective client database updatedMake cold calls for new business leadsSupport in writing new business proposals to travel agentsMaintain knowledge of all product and service offerings under Travel Designer GroupArrange meetings for senior management with prospective Travel Agents in Indian & Middle Eastern MarketsFollow company guidelines and procedures for acquisition of customers, submission of tenders etc. Ensure smooth onboarding of new clients, by working with higher management, ensuring the account teams and our service is shaped around the clients’ needsFollow up new enquiries from the company’s website, working with the account Management Team to qualify briefsCollaborate with the Marketing team to agree on specific campaigns and content, then ensure timely and engaging follow-up with targeted clientsDevelop a deep understanding of travel industry, Travel agent’s businesses and communications needs so that our team is best placed to device effective solutionsRepresent Atlas travels at Tourism industry events such as networking events, showcases or panel discussionsProvide regular reporting to higher management as required Show less



MakeMyTrip

• India
• Software Development
• 700 & Above Employee

• Ticketing

  • Nov 2010 - May 2013

  Generating leads in markets from different resources such as Cold Calling, Sales Visits, Past Customer Database, E-mail, Phone Calls, Walk-in and convert them into successful business with high level of professionalism Over - Achieved monthly, quarterly & yearly Sales objectives within time limit laid by organization Receiving calls and providing the passengers with the best possible routing for their destination and competitive fares available in the market. Achieved high appreciation by Helping clients with travel planning, business packages, vacation packages as well as travel advice & information. Maintaining rapport with business partners & monitoring promotional fares & rates while dealing in vacation packages including flight, hotel, car and extra activities. Amending and cancelling flights, processing refunds, re-pricing, making new reservations and booking hotels and other deals. Maintaining high standard of service for the business and updating customers and suppliers via phone and emails. Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements. Issue tickets for travel, accommodation vouchers and all relevant documentation. Collects payment for transportation and accommodations from customer. Assist with changes to travel arrangements and bookings where required. Show less