Experience

XTrans Logistics Private Limited

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Assistant Manger Pricing

  • Jan 2023 - Present



HDFC Life

• India
• Insurance
• 700 & Above Employee

• Deputy Manager- Customer Connect

  • Nov 2020 - Apr 2023

  Assign the communication requirements received to the team & ensure timely closure Ensure that the desired levels of productivity, TAT & quality are maintained Execute Change Management & other critical/regulatory activities within the defined timelines Ensure that all reports/MIS are maintained by the team & are verified Conduct transaction & live audits & implement remedial measures Liaise with multiple stakeholders for communication requirements/closure Prepare the required reviews /reports as per defined frequency Assess existing processes on an ongoing basis & undertake process improvements/ initiatives/projects Conduct need based/ quarterly team reviews & provide constructive training/feedback. Understand & discuss concerns, if any, from the team Will be involved in multiple cross-functional projects Be self-disciplined & self-motivated & continuously motivate/encourage the team Promote team bonding & prevent/ manage conflicts Show less



TCS

• United States
• Technology, Information and Media
• 700 & Above Employee

• Senior Process Associate

  • Sep 2015 - Jul 2017

  Associated with one of the biggest telecom Giant of Australia [Telstra].  Understanding the work required received from various departments. Mark up plans explaining the work required. Providing a cost effective and a permanent solution and delegating the work to the on shore employees.  Responsible for work queue management and Identifying the skill set of the associates and assigning the job to be done as per individual capabilities within the team  Assisting team member in designing the process Manual Show less



Event and Media

• Mumbai Area, India

• Freelance

  • Jun 2014 - Sep 2015

  • Have taken up following activities while working as a freelancer • Worked as Assistant Producer for SBI Bank Corporate Av with Kavit Films • Part of the operations team at the Astech Building Material show conducted in Bangalore, Mumbai & Delhi • Have been operating my own bolt for the purpose of investing and understanding the Financial Markets. • Have taken up following activities while working as a freelancer • Worked as Assistant Producer for SBI Bank Corporate Av with Kavit Films • Part of the operations team at the Astech Building Material show conducted in Bangalore, Mumbai & Delhi • Have been operating my own bolt for the purpose of investing and understanding the Financial Markets.



HDFC Life

• India
• Insurance
• 700 & Above Employee

• Senior Associate - Customer Relations

  • May 2010 - Jun 2014

  • Designing/ developing/ modifying of New/ Existing types of Communications. • Timely circulation of communication to External and Internal customers. • Coordination with various departments for preparing creative’s for corporate website, mailers etc. • To ensure completion of work as per deadline • Interact with various departments for the job briefs and also liaise with the creative team, • Designing/ developing/ modifying of New/ Existing types of Communications. • Timely circulation of communication to External and Internal customers. • Coordination with various departments for preparing creative’s for corporate website, mailers etc. • To ensure completion of work as per deadline • Interact with various departments for the job briefs and also liaise with the creative team,



SERCO BPO India Pvt. Ltd. (Channel Partner) for American Express Banking Corporation

• Relationship Manager

  • Mar 2008 - Sep 2009

  Serco is a leading service provider in the international and domestic BPO markets in India. Serco BPO (formerly Infovision) delivers voice-based solutions, database management and back office support services for Indian and International customers. • Playing a key role in managing an accelerated selling cycle for end-to-end card solutions for business houses. • Demonstrating abilities in providing a proactive expense management solution. • Developing and acquiring new business through solution-based sales approach. • Accountable for promotions and relationship building with travel management companies for using synergies and exploring new geographies. Show less



Nao Boutique, Inorbit Mall

• Assistant Store Manager

  • Jun 2006 - Mar 2008

  • Thought out of the box and brought innovative ideas which lead to increase in sales. • Administering the overall store operations encompassing retail functions, sales functions, inventory management etc. • Supervising and delegating duties to junior level and assessing their performance. • Organizing staff roasters and training new staff. • Timely stock taking and handling shop and shop across west of India. • Executing the invoice preparation and sales docket • Thought out of the box and brought innovative ideas which lead to increase in sales. • Administering the overall store operations encompassing retail functions, sales functions, inventory management etc. • Supervising and delegating duties to junior level and assessing their performance. • Organizing staff roasters and training new staff. • Timely stock taking and handling shop and shop across west of India. • Executing the invoice preparation and sales docket