Experience

United Malt

• United States
• Food and Beverage Services
• 1 - 100 Employee

• • Oct 2022 - Present

  • Provide support for desktop/laptop/Printers, hardware/software; operating systems (MS Windows, Apple macOS); applications (MS Office, Google Apps, Adobe Creative Cloud, browsers, etc.); networks, and peripherals (printers, scanners, including multifunction devices)• SCCM & Microsoft Endpoint Manager (Intune) Administrator• Support mobile devices including Apple iOS and Android• Perform remote access configurations including Virtual Private Network (VPN) and Microsoft Remote Desktop Services• Endpoint administrator (Windows 10, Windows 11, All server OS 2003-2022, MacOS, Mobile devices (iOS and Android))• Effectively utilizes business tools within the ITIL framework• Work with other teams to collaboratively solve issues and/or implement new initiatives. Work with consultants, computing companies and staff in installation and maintenance of office IT infrastructure• Engage in managing client relationships and deals with difficult interactions by understanding, empathizing, and communicating intent to help• Keep up to date on software and hardware trends in anticipation of user needs; support new strategic directions with appropriate technology; documents procedures for client support; and assists with performance testing• Manage iOS, Android, macOS, and Windows 10 devices on the Microsoft Endpoint Manager Administration console, Intune.• Global patch (All workstation, server, 3rd party Application, firmware)• Active Directory and Azure Active Directory Administrator• MFA SME • Automox Patching administrator / SME• Digital signage (OptiSigns and Windows kiosk mode)• OpenVPN Administrator• VMware vSphere Administrator• Microsoft Teams room Administrator • Apple Business Manager Administrator• Lansweeper Administrator• Establish effective relationships across multiple business and technology partners, program and project managers• Draw on best practices and your knowledge of internal and external business issues to improve services. Show less

• • Dec 2019 - Oct 2022

  • Provide technical support for company’s business applications and Microsoft related technologies Office 365, Windows Server and Client OSes, MS Dynamics GP, AX & CRM, Jet Reports, PowerBI, WMS, Jive, Full Office 365 suite and Active Directory• Perform a variety of support over various hardware and software configurations to users across the globe in different sister companies.• Assist with server and networking deployment and maintenance• Support for global remote connectivity solutions (RDS, Citrix, VPN)• Maintain and develop documentation standard operating procedures, knowledge base articles, training materials• IT Tools: Cisco Meraki, O365 Administrator, Jive Administrator, PRTG, Lansweeper,• Maintain existing business relationships with vendors / suppliers.• Ticket creation and management, including communication with users informing of incident progress, along with customer notification of impending changes and agreed outages.• Responsible for escalation of service or project issues that cannot be completed within service level agreements (SLAs).• Responsible for following all safety rules, policies, procedures, and regulations, maintaining a safe workplace. Show less



PCM Canada

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• • Apr 2016 - Dec 2019

  • Install, diagnose, repair, maintain, upgrade PC and laptop to ensure their performance.• Troubleshoot any problem or difficulties related to any asset and document them for the future reference.• Responsible for responding to the issue with any form of communication as required either phone, email and/or onsite.• Developing the training materials and procedures, and/or training the users in the proper use of hardware and software.• Spearhead for Big moves which require disconnect and reconnect, coordinate and schedule the moves and installations for the clients/ technicians.• Understands the importance of interpersonal communication and how to work with end users to understand their technical needs and issues.• Developed, trained and supported users in the use and created documentations.• Support user with the variety of applications including O365, Microsoft Office, active directory on Windows 7 and Windows 10 both remotely and onsite.• Help with iPhone and tablets.• Experience of supporting the higher-level clients (Executive support) for Managers from different Business Units.• Communicate with different IT groups to have the solution with related issue, form as a bridge between the client and other IT departments to achieve a quick and efficient result.• Provide on-call/afterhours support on a rotational basis Show less

• • Oct 2013 - Apr 2016

  • Respond in a timely fashion to Trouble-Tickets raised in Service Desk queue for IMAC Build and Deploy services, ensuring all Trouble Tickets are closed to prevalent quality standards.• Update tickets and related assets by use of remedy ticketing system.• Move equipment as assigned with coordinating for deployment.• Computer Wipes and Disposal with updating assets and tracking their records.• Troubleshoot pc and laptop and make them functional for wipe and image.• Install operating system and purchased software including necessary drivers for required component and tests its functionality and make them work full functionally.• Versatile experience with IMAC related roles.• Work in a timely and effective manner following the rules and procedure set by company. Show less



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Technician

  • Nov 2013 - Jan 2014

  • Manage the repairing, install, and service of computer and consumer computer products. • Install new software as need of customer and upgrade OS. • Provide initial contact with customer and check in products for service by performing diagnose. • Perform basic testing to determine product needs and service solutions. • Facilitate in-store sales, upgrades, installations and service. • Backup data and transfer user’s profile according to need of customer. • Manage the repairing, install, and service of computer and consumer computer products. • Install new software as need of customer and upgrade OS. • Provide initial contact with customer and check in products for service by performing diagnose. • Perform basic testing to determine product needs and service solutions. • Facilitate in-store sales, upgrades, installations and service. • Backup data and transfer user’s profile according to need of customer.



j5 networks inc.

• Help desk technician

  • Oct 2011 - Nov 2011

  ● Troubleshot and configured PCs and laptop’s ● Performed duties as a software developer. ● Carried out technical analysis for upgrading intranet system of the company. ● Repair PC hardware, laptops and printers. ● Configuring MS office outlook. ● Remote support to clients PC with the help for remote desktop connection and also through screen sharing using team viewer. ● Excellent experience of establishing new network for a relocated office. ● Working with network printer for troubleshooting. Show less