Jay Moon

Chief Customer Success Officer at ArrowStream
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Contact Information
us****@****om
(386) 825-5501
Location
Wilton Center, Connecticut, United States, US

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Matt Kuzma

I first met Jay when our companies came together in 2011, and I've been impressed with him ever since. Dependable. Unflappable. Sharp. He helped build Campusfood from the ground up, and at GrubHub, his teams are always solid as a rock. I know that Jay made me a better manager.

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Credentials

  • ArrowStream Certified Professional Assessment
    ArrowStream
    Aug, 2022
    - Nov, 2024

Experience

  • ArrowStream
    • United States
    • Software Development
    • 1 - 100 Employee
    • Chief Customer Success Officer
      • Apr 2022 - Present

      ArrowStream powers a software platform that helps corporate restaurant operators capitalize on data to better manage their supply chains. Through our global network of distributors and suppliers, we enable operators to streamline supply chain operations and collaborate with partners more efficiently. The result? Restaurant chains are able to optimize supply chain efficiency, source smarter, and strengthen food quality programs. It’s no wonder why over 200 restaurant chains—including well-known brands as IPC Subway, Carl’s Jr., Buffalo Wild Wings, and Shake Shack—rely on ArrowStream to improve the way they do business. Show less

  • 86 Repairs
    • United States
    • Software Development
    • 1 - 100 Employee
    • Head of Operations
      • Feb 2020 - Apr 2022

      86 Repairs is the repair and maintenance management platform built for the restaurant industry. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants have access to data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs. 86 Repairs is the repair and maintenance management platform built for the restaurant industry. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants have access to data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.

  • Grubhub
    • Technology, Information and Internet
    • 700 & Above Employee
    • Vice President, Restaurant Fulfillment
      • Jan 2016 - Jul 2019

      Member of the Grubhub senior leadership team, working directly with executive leadership to shape and drive business strategy and operations in a fast-paced environment.• Defined and executed on company strategic vision and KPIs, translating business goals into a future state aligned with rapid speed and scale of company growth.• Drove continuous improvement of entire end to end restaurant fulfillment process to meet and exceed goals and KPIs using third parties and technical automation.• Lead restaurant fulfillment team of 150+ employees including 10 direct reports by living company values, providing clear direction, driving for results and a commitment to growing and developing team members both personally and professionally.• Coordinated operational efforts with Eat24, Foodler and OrderUp acquisitions in 2017. Managed cross functional/cross company migration of restaurant data and transition of Eat24 team based in San Francisco of 100 employees into Grubhub process.• Integrated and ramped up high performing/lower cost outsourced teams onto Grubhub platform.• Key stakeholder on YUM partnership and national expansion of Taco Bell and KFC in 2018 including partnering with product and technology on POS integrations.• Responsible for 13MM annual budget, merit and equity processes. Show less

    • Director of Operations
      • Oct 2011 - Dec 2015

      Key member of the leadership team responsible for growing Grubhub from early stage start-up to public company in 2014.• Lead operational transition plan of Campusfood.com to Grubhub.com including people, data, process and systems, resulting in a successful, on schedule sunset in Fall 2012.• Designed and ran operational pilot to improve efficiency of Grubhub onboarding process, reducing overall cycle time from over three weeks to an average of five days.• Recruited, built and lead full scale teams post pilot to meet rapid business growth including sourcing, deployment and management of third-party vendors.• Key contributor on roll out of in-restaurant technology platform in 2012 and offering of delivery capabilities in more than 50 U.S. cities in 2015.• Spearheaded operational integration efforts with Seamless merger in 2013. Took on duplicative teams based in Salt Lake City and New York with eventual reduction in force. • Managed operations process and teams through Grubhub IPO in 2014 including compliance regulations and team culture on what it means to be a public company.• Oversaw migration of restaurant accounts to Grubhub platform with acquisitions of Dining In, Restaurants on the Run and Delivered Dish in 2015. Show less

  • Dotmenu Inc.
    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Vice President, Operations
      • Mar 2000 - Sep 2011

      Employee #3 at Campusfood.com, an online food ordering website servicing 2mm customers and 5,000+ restaurant partners across 300 campuses nationwide. Launched Allmenus as a supporting menu content site with 250,000 digital menus receiving 7mm unique monthly visitors. Corporate entity was named Dotmenu. • Responsible for leading operations of online food ordering business including both Allmenus and Campusfood brands totaling 3MM+ annual orders and 5000+ independent and franchise restaurant clients • Built Customer Service, Data and Account Management groups from the ground up in an effort to deliver exceptional customer and client experiences • Contributed to overall strategy and direction of new company initiatives ensuring focus on operational efficiencies and quality customer experience Project Management for Large Company Wide Projects • Salesforce Implementation including Sales & Service Cloud and Five 9 call center software • Network Rate Increase • Consumer Service Charge Removal • Off Campus Payment Operational Integration • Gamification Product Design and Implementation • Development of Concierge program • Automated Restaurant Phone Connector using Twilio • Live Chat Integration using Olark • Office Relocation in 2004 and 2011 Company acquired by GrubHub in 2011. • Lead operational transition plan of Campusfood.com to GrubHub.com including migration of data, process, systems and experience for restaurant clients and online ordering customers Campusfood rebranded as GrubHub to provide national footprint while Allmenus continues to exist as a stand-alone brand. Show less

  • C4 Active Media / EasySoft Inc.
    • Greater New York City Area
    • Senior Project Manager / Graphics Coordinator
      • Nov 1998 - Feb 2000

      - Managed multiple project life cycles from conception thru development to delivery - Acted as liaison between client and team of programmers - Responsible for all post sale client relations - Designed custom graphics to clients' specifications - Created and oversaw production of custom packaging for clients - Organized promotional specific documents - Clients included MoMA, Nickelodeon, New York Islanders, Vancouver Canucks and Grizzlies - Managed multiple project life cycles from conception thru development to delivery - Acted as liaison between client and team of programmers - Responsible for all post sale client relations - Designed custom graphics to clients' specifications - Created and oversaw production of custom packaging for clients - Organized promotional specific documents - Clients included MoMA, Nickelodeon, New York Islanders, Vancouver Canucks and Grizzlies

  • Tenth Avenue Editions
    • Greater New York City Area
    • Assistant Art Director
      • May 1998 - Oct 1998

      - Created and designed layouts for printed publications - Oversaw final proofing for all materials - Created and designed layouts for printed publications - Oversaw final proofing for all materials

Education

  • New York University
    Bachelor of Science (BS), Fine and Studio Arts
    1993 - 1997

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