Experience

Osource Global

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Customer Service Representative

  • Sep 2019 - Present

  Handling daily queries, requests and complaints of customers received via emails, Grievance redressal desk, social media and call centre escalations. Interact with other functions / departments to get the necessary information which would be act as vital inputs to resolve the complaint Responsible for end to end ownership of all customer correspondence Handling daily queries, requests and complaints of customers received via emails, Grievance redressal desk, social media and call centre escalations. Interact with other functions / departments to get the necessary information which would be act as vital inputs to resolve the complaint Responsible for end to end ownership of all customer correspondence



Data link consultancy

• Thane, Maharashtra, India

• Customer Service Representative

  • May 2016 - Sep 2018

  Worked as customer service representative (Vodafone India Ltd), used to handle complaints received on email, Also handled HNI complaints and worked as roaming coordinator for Mumbai circle to resolve complaints received by internal employees. Worked as customer service representative (Vodafone India Ltd), used to handle complaints received on email, Also handled HNI complaints and worked as roaming coordinator for Mumbai circle to resolve complaints received by internal employees.