Jay Lindsey, MA, CRCR, LSSGB
Client Services Manager at The SSI Group, LLC- Claim this Profile
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Bio
Chris Bryan
My experience with Jay is that he is a dedicated, efficient and hard working individual. He is very committed to both his employer and customers.
Dr. Josh Stephens, DHA, M.S. CIS, SPC6
Jay often showed up to work early, did more work than his job required, and often left late. He was dependable and trustworthy, managed his time well, and was very pleasant to work with. He is very competent in healthcare contract automation and analysis. Jay thoroughly understands simple and complex payor contract methodologies and worked directly with Costflex's end-users on both troubleshooting and training. I would definitely recommend Jay for employment in the Healthcare Information industry, specifically, but not limited to Contract Management and Analysis.
Chris Bryan
My experience with Jay is that he is a dedicated, efficient and hard working individual. He is very committed to both his employer and customers.
Dr. Josh Stephens, DHA, M.S. CIS, SPC6
Jay often showed up to work early, did more work than his job required, and often left late. He was dependable and trustworthy, managed his time well, and was very pleasant to work with. He is very competent in healthcare contract automation and analysis. Jay thoroughly understands simple and complex payor contract methodologies and worked directly with Costflex's end-users on both troubleshooting and training. I would definitely recommend Jay for employment in the Healthcare Information industry, specifically, but not limited to Contract Management and Analysis.
Chris Bryan
My experience with Jay is that he is a dedicated, efficient and hard working individual. He is very committed to both his employer and customers.
Dr. Josh Stephens, DHA, M.S. CIS, SPC6
Jay often showed up to work early, did more work than his job required, and often left late. He was dependable and trustworthy, managed his time well, and was very pleasant to work with. He is very competent in healthcare contract automation and analysis. Jay thoroughly understands simple and complex payor contract methodologies and worked directly with Costflex's end-users on both troubleshooting and training. I would definitely recommend Jay for employment in the Healthcare Information industry, specifically, but not limited to Contract Management and Analysis.
Chris Bryan
My experience with Jay is that he is a dedicated, efficient and hard working individual. He is very committed to both his employer and customers.
Dr. Josh Stephens, DHA, M.S. CIS, SPC6
Jay often showed up to work early, did more work than his job required, and often left late. He was dependable and trustworthy, managed his time well, and was very pleasant to work with. He is very competent in healthcare contract automation and analysis. Jay thoroughly understands simple and complex payor contract methodologies and worked directly with Costflex's end-users on both troubleshooting and training. I would definitely recommend Jay for employment in the Healthcare Information industry, specifically, but not limited to Contract Management and Analysis.
Credentials
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PMC Level III Build
Pragmatic InstituteJun, 2021- Oct, 2024 -
PMC Level II
Pragmatic InstituteMar, 2021- Oct, 2024 -
Certified Lean Six Sigma Green Belt
SimplilearnNov, 2016- Oct, 2024 -
Masters Program (Master)
The University of West AlabamaMay, 2015- Oct, 2024 -
Certified Revenue Cycle Representative Program (CRCR)
HFMASep, 2013- Oct, 2024
Experience
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The SSI Group, LLC
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IT Services and IT Consulting
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Client Services Manager
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Aug 2023 - Present
Responsible for maintaining professional relationships with clients to support company revenue and outreach and assist in enhancing their revenue cycle to ensure high level patient care services. My duties further include contacting existing clients to discuss new products or services, assist in renewing client contracts to guarantee company revenue and identifying any potential at risk scenarios for any of our existing clients followed up by regular meetings.
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Product Manager
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Mar 2021 - Jul 2023
Currently in charge of managing our products of Audit Management and Contract Management. This role consists of inquiring and listening to our clients feedback on these two products as well as building amazing relationships with them. Another primary responsibility is maintaining a backlog of enhancements, writing MRD's for our engineers in order to build out the product to be more user friendly, and to assist in the planning of releases. In addition to my primary responsibilities, I assist in QA of upcoming releases, assist as a Tier level 2 with our support team on both products, manage live install training, along with any other assignments given to me by upper management and my supervisor. Show less
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Product Analyst
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Mar 2019 - Mar 2021
I have almost 15 years experience in Contract Management and over 20 years in Healthcare Revenue Cycle experience. Specialties include reviewing, interpreting, and modeling payer contracts for providers. I also advise providers on necessary actions that need to be taken in order to achieve the best rates from payers related to their contracts with them. Some of the successes I have led or been a part of have been leading contract management teams, assisting clients in finding and successfully appealing millions of dollars worth of underpayments, and guiding business office staff with effective daily and weekly procedures when it comes to working claims to find underpayment trends, just to name a few. Show less
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Sr. Business Analyst
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Feb 2013 - Mar 2019
Specializing in Product development, Programming requirements, GUI and functionality for new Software Products for Financial side of the Healthcare Industry. High level of experience in Revenue Cycle Management, with a primary emphasis on Payer/Provider Contract interpretation and modeling, Charge and Cost Auditing, and Revenue Cycle Recovery processes. Many years of working on and off site for provider's revenue cycle departments to rejuvenate their ROI on certain software products as well as RCM itself. Show less
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Anthelio Healthcare Solutions
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Revenue Cycle Manager
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Sep 2012 - Feb 2013
In charge of maintaining a high level business relationship with migrating clients within the Healthland System community. Traveled extensively to client sites and managed the direction of acclimating the clients to a new version of software. I also sat down and trained clients on how the software would be of great use to their facility from a RCM perspective. While there at Anthelio, I was assigned RCM Team Lead which consisted of managing 10 RCM reps throughout the U.S. In charge of maintaining a high level business relationship with migrating clients within the Healthland System community. Traveled extensively to client sites and managed the direction of acclimating the clients to a new version of software. I also sat down and trained clients on how the software would be of great use to their facility from a RCM perspective. While there at Anthelio, I was assigned RCM Team Lead which consisted of managing 10 RCM reps throughout the U.S.
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Revenue Cycle Consultant
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Feb 2012 - Sep 2012
Private contracted consultant for the Developmental and Programming Teams at MedWorth. My primary objective was to advise the Executive team, management, and our engineer team on future software products such as Claims Analytics, Contract Management and Release of Information. Our engineer team at this time was Emids where our engineers were primarily based out of Bangalore, India, so establishing relationships and working side by side Emids team was a daily occurrence and necessity in order to build these successful products out and provide to our customer base. Show less
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CostFlex Systems, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Revenue Cycle Audit Manager
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Apr 2008 - Nov 2011
Primary role was the new Managerial role of managing and conducting Retrospective Audits on underpay variances for our clients based on their payer-provider contract rates and terms. Once their contract was evaluated, my team modeled their contract terms using Access built software with a final result of submission of a professional excel report. This report would identify any underpayment trends to the customer in order to allow them to perhaps renegotiate new rates and terms in the future. I typically would present this report via power point and excel either onsite in their board room with their C Level or via WebEx. A follow up report would be sent out later consisting of recommendations to their existing legal contract as well with that insurance payer. Show less
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CPSI
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Assistant Manager
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Oct 1999 - Apr 2008
I worked my first 5 years in Implementation and Customer Service within the Financial Division. I then served a year as a Financial Consultant within the Division where my duties consisted of traveling to existing clients and analyzing how they utilized the CPSI software, with the end result being the submissions of a Findings report submitted to the Hospital. My last years with CPSI was serving as a Supervisor/Manager in the Outsourcing Division. My duties were supervising and assisting in Follow Up Billing for the clients and Recovering and Collecting underpayments from Insurance Companies on behalf of the hospitals. I also submitted daily, weekly and monthly executive reports in MS Excel showing statistics for that specific time period. Show less
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U.S. Marine Corps
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United States
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Armed Forces
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1 - 100 Employee
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Sergeant
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Sep 1995 - Sep 1999
Very proficient with the weapons, unit organization and preparation, and supervised over 30 Marines at the time of my Honorable Discharge. Very proficient with the weapons, unit organization and preparation, and supervised over 30 Marines at the time of my Honorable Discharge.
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Education
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2007 - 2015
University of West Alabama
Master of Arts (M.A.), History -
1990 - 1995
The University of West Alabama
B.S., History, Psychology
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