Experience

SouthernCarlson

• United States
• Wholesale Building Materials
• 300 - 400 Employee

• Regional Operations Manager

  • Apr 2022 - Present

  Regional Operations Manager – Minnesota, South Dakota, and WisconsinOversee Distribution Center and Branch Operations for SouthernCarlson throughout the upper Mid-West. Key areas include, staffing activities, customer support, warehouse operations, service activities, purchasing, support for sales team members. Conduct regular compliance audits to ensure SouthernCarlson policy, procedures, and safety protocols are followed throughout the Region.

• Branch Operations Manager

  • Jul 2012 - Apr 2022

  Southern Carlson is a leading national distributor of the most recognized construction, industrial, and manufacturing tools and supplies in the industry.Provide leadership for operations and service team members supporting sales team responsible for $1.4M in sales annually. Develop processes and prioritize services to ensure key strategic goals and metrics are met.• Manage 4 direct reports providing customer service, inventory control, sales support and equipment service.• Direct store operations; purchasing, inventory control, receiving/shipping, customer service, and fiduciary.• Adjunct onsite and webinar trainer for new personnel on functions of company ERP software.• Evaluate processes for accuracy and areas needing improvement – revise/implement as necessary.• Customer relations manager for house accounts – assist with assigned/dealer account management. • Ensure compliance with regulatory guidelines and key business metrics to meet/exceed goals.management. Show less



IDEXX

• United States
• Biotechnology Research
• 700 & Above Employee

• IT and Operations Manager

  • Sep 2008 - Apr 2012

  IDEXX Laboratories is a global market leader supplying diagnostic and information technology solutions for animal health care.Managed 5-Teams/48-Employees providing IT infrastructure and Help Desk services for 240 employees; Data Mining services including data mapping, reporting, and customer service; Operational activities encompassing Inventory, Distribution, Purchasing, and Product Configuration.• Liaison between senior managers and organizational teams for all IT and Operational Services.• Provided leadership to assigned Teams; mentored and establish goals to help teams meet/exceed key goals. Emphasized use of metrics to track productivity, expenditures, and areas needing improvement.• Stabilized online backup service infrastructure, automated service monitoring, implemented user training, and integrated with CRM software – 26% annual customer growth in 2008-2011.• Integrated R&D, sales, and customer support for new product line into IDEXX portfolio of products.• Aligned local IT Helpdesk with Corporate entity – raised customer service by using automated tools.• Managed 5 organizational budget cost centers and expenditures totaling $1.35M annually.• Relationship manager for IT software, hardware, and onsite installation services vendors. Show less

• Contract Delivery and Implementation Manage

  • Mar 2006 - Sep 2008

  Managed 6-Teams/67-Employees providing project management, installation, training, and R&D• Restructured 5 implementation teams – key to division’s first profitable earnings in 7 years. • Responsible for 1400+ customer software/hardware/training implementations annually• Negotiated contract to outsource onsite install services – 35% cost savings in the first year.

• Hardware and Software Support Supervisor

  • Apr 2001 - Feb 2006

  Managed team of 12 providing practice information management software (PIMS) support for 1200 customers.Managed 28 personnel providing IT hardware and software support for 3000+ veterinary practices• Reduced after call work time by 20% by implementing standardized training plans and troubleshooting steps – utilized CRM metrics to focus training needs and measure staff efficiency. • Escalation contact for customer issues – developed and implemented plans for timely resolution.• Developed team training plans/goals – implemented call monitoring for quality/technical accuracy.• Leveraged CRM call data to identify top product issues – used feedback to focus product roadmap. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Superintendent, Communications and Information

  • Jun 1995 - Dec 2001

  Communications and Information Technology Superintendent (1995-2001)• Led Intelligence System Support and Infrastructure activities supporting 250 personnel.• Division recognized as best in command for accomplishments and innovations in 1999 and 2000.• Directed personnel actions; staffing, evals, and training – managed IT strategic plan /budget.• Personally recognized as the top Communications & Information Professional in command in 1998.• Held Top Secret Security Clearance from 1981-2001. Show less

• 3C0 - Communications and Information

  • Jun 1981 - Jun 1995

  USAF - 3C0 Career Field – Communications and Information, Various Locations, (1981-1995)Various IT Operations and Management Roles