Experience

Curriculum for Life

• United Kingdom
• Education
• 1 - 100 Employee

• Youth Leader

  • Oct 2022 - Present



Füredyacht Charter és Oktatóközpont Kft.

• Balatonfüred, Veszprém, Hungary

• Sailing Instructor

  • Jun 2019 - Present

  Successfully delivering adult and youth sailing training courses on yachts and dinghies independently as well as part of a team since the age of 16. Earning praise and recognition from customers, staff and management for hard work and competence, achieving early promotion to yacht captain and adult sailing instructor. Successfully delivering adult and youth sailing training courses on yachts and dinghies independently as well as part of a team since the age of 16. Earning praise and recognition from customers, staff and management for hard work and competence, achieving early promotion to yacht captain and adult sailing instructor.



The Ritz-Carlton, Budapest

• Hungary
• Hospitality
• 1 - 100 Employee

• Front Desk Agent and Night Auditor

  • Nov 2022 - Apr 2023

  Greeted and completed check-ins for arriving guests, and ensured guests were satisfied with their rooms. Assigned rooms, issued, and activated room keys. Coordinated with Housekeeping to track the readiness of rooms. Communicated parking procedures to guests and dispatched bell staff. Informed guests with directions and information regarding property and local areas of interest. Maintained excellent guest relations by keeping abreast of all in-house and area functions. Responded to calls, messages, requests, questions, and concerns in a professional and courteous manner while providing accurate, timely information and services. Created guest experiences that were memorable and unique. Scheduled and made wake-up calls. Accepted reservations, in person and by telephone, accurately communicated rates, and information and used suggestive selling techniques to sell room nights, and increase occupancy and revenue. Ran daily reports, identified special requests, and checked reports for accuracy. Completed administrative tasks related to guests' documents. Answered emails from guests and colleagues. Regularly calculated and posted receipts, and guest accounts using accurate, proper cash handling methods to present the guests with precise charges upon check-out and maintain accurate hotel records. Completed designated cashier closing reports in OPERA. Balanced and dropped receipts according to Accounting specifications. Processed check-outs, and closed guest accounts while resolving any late and disputed charges. As Night Auditor completed various auditing tasks, produced, checked, and filed night reports. Followed up on tasks and emails from the day shift. Prepared registration cards and completed all pre-arrival checks for reservations for the next day. Alongside administrative duties organised luggage distribution, and transportation and assisted In Room Dining. Held responsibility for the smooth running of the night shift in close cooperation with the Night Manager. Show less