Jay Kern

Service Advisor at Forest Lake Chrysler Dodge Jeep & Ram
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area, US
Skills

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Bio

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Credentials

  • Special Engineer- Boiler
    State of Minnesota
    Dec, 2016
    - Oct, 2024
  • Aerial Work Platforms SJIII3219, 683ZRT, JLG600S
    Herc-U-Lift
    Oct, 2013
    - Oct, 2024

Experience

  • Forest Lake Chrysler Dodge Jeep & Ram
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Service Advisor
      • May 2021 - Present

  • Trinity Automotive
    • United States
    • Automotive
    • 1 - 100 Employee
    • Service Manager
      • Dec 2020 - Feb 2021

    • Service Advisor
      • Mar 2020 - Dec 2020

  • Morrie's Cadillac
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Service Drive Manager
      • Sep 2019 - Jan 2020

  • Morrie's Nissan
    • Production Manager
      • Apr 2019 - Aug 2019

  • Morrie’s Nissan
    • Service Advisor
      • Jun 2018 - Mar 2019

  • St Croix Cleaners
    • United States
    • Retail
    • 1 - 100 Employee
    • Maintenance Manager
      • Dec 2014 - May 2017

  • Association Retreat Center
    • United States
    • Maintenance & Guest Services
      • Jan 2014 - Dec 2014

  • Self Employed
    • Real Estate
    • 1 - 100 Employee
    • Home Repair/Improvement; Auto Repair
      • Feb 2009 - Jul 2014

  • WildWood Bar & Restaurant
    • Manager
      • Jul 2012 - Apr 2013

  • RMF Auto Service
    • United States
    • Individual and Family Services
    • Service Consultant
      • Oct 2011 - Jun 2012

  • Maplewood Audi
    • Service Consultant
      • Dec 2003 - Feb 2009

      Responsibilities included; service scheduling, greeting and vehicle review, recommend needs, repair order write up, review Technician recommendations, estimate preparation, service sales, invoicing, repair order review and payment receipt.(ADP software- Suite 2007). Recommend and promote vehicle extended warranty contracts. Labor sales- consistent leader. Customer satisfaction ratings- consistent top ranking.

  • Lexus of Maplewood
    • Service Manager
      • Feb 1998 - Jul 2003

      Hiring, reviewing, training, sales and performance tracking, budgeting, maintaining customer satisfaction

  • Lexus of Wayzata
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Service Consultant
      • Mar 1997 - Feb 1998

      Fielding service related questions, scheduling appointments, greet customers, recommending service related needs, repair order preparation, review technician recommendations, provide estimates, sell recommendations, review completed work, invoice repair order, review services performed, introduce cashier to receive payment. Maintain a high level of customer satisfaction- consistent high/top ranking. Consistent labor sales leader.

  • Federal Ammunition
    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Loader, team lead
      • 1993 - 1997

      Set up machines to load various calibers of ammunition. Supervised team of operators on various machines. Responsibilities included; retooling machines for different loads, inspecting quality of cartridge assembly, presenting product for accuracy and function tests, packaging finished product, maintaining high quality levels, repairing machines, recommending improved processes for machine set up, follow strict safety guidleines, assist where necessary.

  • Firestone Tire
    • United States
    • Individual and Family Services
    • Service Consultant/Assistant Manager
      • 1989 - 1993

      Schedule appointments, greet & check in vehicle, recommend services, dispatch work, review recommendations, present estimate, sell work, order parts, review completed work, invoice repair order, receive payment, file paperwork, schedule vendor payments, check in inventory, reorder inventory, facility appearance upkeep.

Community

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