Jay Jurado

Senior Systems Administrator at Gypsum Management and Supply
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Contact Information
us****@****om
(386) 825-5501
Location
Carrollton, Georgia, United States, GE
Languages
  • English Native or bilingual proficiency
  • Russian Limited working proficiency
  • Spanish Limited working proficiency
  • Latin Professional working proficiency
Skills

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Bio

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Credentials

  • VMware vSphere 6.5 Foundations
    VMware
    Jul, 2019
    - Nov, 2024
  • Allworx Certified Technician - Installation and Troubleshooting
    Allworx
    Feb, 2017
    - Nov, 2024
  • VMWare VSP 2016
    VMware
    Jan, 2017
    - Nov, 2024
  • VMware VTSP 2016
    VMware
    Jan, 2017
    - Nov, 2024
  • CompTIA A+ ce
    CompTIA
    May, 2014
    - Nov, 2024
  • CompTIA Network+ ce
    CompTIA
    Sep, 2014
    - Nov, 2024
  • CompTIA Security+ ce
    CompTIA
    Nov, 2014
    - Nov, 2024
  • Trend Micro Antivirus Certified Professional
    Trend Micro
  • Zerto Disaster Recovery Certified Professional
    Zerto

Experience

  • Gypsum Management and Supply
    • United States
    • Wholesale Building Materials
    • 100 - 200 Employee
    • Senior Systems Administrator
      • Jun 2017 - Present

      Part of three-person enterprise infrastructure team responsible for all server, SAN, backup hardware and software, and Windows, Linux, and VMWare software environment for 6000+ end users across 50 U.S. states, 400 locations • Directly responsible for all maintenance, troubleshooting, upgrade, replacement of all Dell and Cisco server hardware in two QTS datacenters – production Atlanta and DR site in Dallas, TX. • Directly responsible for all aspects of hyper converged VMWare 7.0 environment with 500 VMs across dozens of Dell and Cisco ESXi hosts. Performed upgrade/migration of both datacenters from ESXi 5.5 to 6.5, then 6.7, then 7.0. Responsible for regular quarterly patching of all systems. • Directly responsible for all Windows server hardware and software, OS install, upgrade/monthly patching, troubleshooting, replacement, including ownership and troubleshooting of AD, file servers, dozens of applications, terminal server farms • Directly responsible for all Backup, Disaster Recovery, and SAN hardware and software; installs, upgrades, troubleshooting, replacement, retention/replication policies and restores. Nimble, Pure, Rubrik, Unitrends, Zerto replication. Responsible for regular quarterly patching of all systems. • Responsible for quarterly SOX auditing, adhering to strict change request structure and ticketing, participating in pentest remediation, timekeeping and weekly/monthly reporting of all metrics. • Shared responsibility for building and maintaining enterprise security stack, liaising with Infosec team, remediating threats • Responsible for maintaining relationships with vendors, site managers, department heads to onboard new solutions, migrate old software, manage expectations for and design new systems. Show less

  • SuperiorSolutions LLC
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Systems Administrator
      • Aug 2016 - Jul 2017

      Worked with small team to support all technology needs for all clients, with a focus on rapid resolution and over the top customer service. • Responsible for full tier 1-3 support for ~40 client sites across Georgia, totaling ~700 users. • Provide remote and on-site support and installation for all hardware and software needs, including but not limited to VoIP phone systems, network hardware, firewalls, servers, cameras, PCs, mobile devices. • Installation, maintenance, and troubleshooting of Windows Server OS 2003-2012, VMWare, Office. • Responsible for ensuring backups and performing data restoration using Nakivo and StorageCraft • Responsible for rollout of Webroot antivirus to clients, maintenance of rules, reports and remediation • Handle patch and remote management using Solarwinds NAble RMM software, ticketing and documentation in Connectwise and ITGlue. • Responsible for learning, installing, configuring, and repairing dozens of proprietary applications across the Financial, Healthcare, Insurance, Non-Profit, Manufacturing industries. • Responsible for working with multiple technology vendors to escalate and resolve issues. • Participation in on-call rotation for after-hours support (one week on, three weeks off). Show less

  • Leapfrog Services
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Services/Onsite Technician
      • Jul 2015 - Aug 2016

      Field Services/On-Site TechnicianSole on-site technician at a major client, supporting over 500 users in one building and remotely. Responsible for maintenance, deployment, inventory of computer hardware, software, phones, and peripherals for all users. Responsible for creation and maintenance of accounts in AD, Exchange, Office 365, and proprietary applications, including maintenance of permissions, security groups, network shares on Server 2008 and 2012 R2 systems Responsible for configuring of Cisco VoIP phones, including creation and maintenance of phone and user profiles in Cisco console. Responsible for direct troubleshooting and resolution of local Windows, Office, and user profile issues, as well as proprietary and third-party applications – in person and remotely for over 300 local and 200 remote users. Troubleshooting of AD, Exchange, O365 user profile issues, security groups, distribution groups Troubleshooting and repair of host-side network issues, as well as working with network engineers to identify and work network-wide issues Responsible for identification and remediation of end-user and network security threats, including malware and security breaches Worked with remote Help Desk to provide desktop support to end users, create and maintain all documentation on client policies, software, and network Responsible for communication between client and company, ensuring SLA, retaining client satisfaction, and providing day-to-day customer service at the highest degree Led department for number of tickets closed and positive survey results from 2nd month to present Show less

    • Remote Support Technician
      • Oct 2014 - Aug 2015

      Remote Support TechnicianCustomer-service oriented troubleshooting and problem-resolution team member, 20-member team remote support of up to 7000 client PCs and servers in an enterprise environment, including installation and maintenance of new equipment and software Responsible for Tier I and II support for over 7000 nodes among over 100 unique clients across the globe. Provided remote desktop support with clients running Windows XP – Windows 8.1 on various hardware platforms and MS Office Environments, including VMWare and VDI infrastructure support and troubleshooting. Handled mixed environment AD account management for MS Server 2003 - 2012, Exchange Server 2003 - 2013 and Office 365. Included heavy group policy and file permission structure and management. Handled patch and remote management using Kaseya Management Platform. Responsible for learning, installing, configuring, and repairing dozens of proprietary applications across the Financial, Healthcare, Insurance, Non-Profit, Manufacturing industries. Led company in number of tickets closed and positive survey results each month for last five months at position Show less

  • TTS Travel Technology & Solutions
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Desktop Support Technician
      • Jul 2012 - Oct 2014

      - Providing on-site and remote desktop support, including over-the-phone troubleshooting for 300 users in a Microsoft environment. - Assisting in setting up and maintaining business networks and hardware. - Implementing software and hardware upgrades and installation, including setup and troubleshooting of proprietary software. - Maintenance and creation of user accounts in Active Directory, Google Apps Corporate - Providing on-site and remote desktop support, including over-the-phone troubleshooting for 300 users in a Microsoft environment. - Assisting in setting up and maintaining business networks and hardware. - Implementing software and hardware upgrades and installation, including setup and troubleshooting of proprietary software. - Maintenance and creation of user accounts in Active Directory, Google Apps Corporate

  • NPC International
    • United States
    • Restaurants
    • 700 & Above Employee
    • Assistant Manager
      • 2008 - 2012

      • Managing inventory, cost of labor and growth of sales. • Managing employee schedules, daily sales, and incident reports. • Interacting daily with customers and employees in order to retain sales and improve employee performance. • Directing and managing all operations with up to 20 employees at a time. • Overseeing the overall store performance in absence of General Manager. • Managing inventory, cost of labor and growth of sales. • Managing employee schedules, daily sales, and incident reports. • Interacting daily with customers and employees in order to retain sales and improve employee performance. • Directing and managing all operations with up to 20 employees at a time. • Overseeing the overall store performance in absence of General Manager.

Education

  • Kennesaw State University
    Bachelor of Arts (B.A.), History and Philosophy
    2010 - 2012
  • Georgia Perimeter College
    Associate's degree, General Studies
    2008 - 2010

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