Experience

TK Trichokare

• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2015 - Present

  - Ensure smooth running of daily Outlet Operations. - Responsible for Sales Targets and Profit and Loss - Formulating and executing expansion plans for increased market share. - Analyzing market conditions, legislative framework and development of Franchise strategies and commercial terms - Guiding and formulating corporate functions in accordance with ISO9001:2015 specifications - Actively involved in Sales Training to equip staff with superior salesmanship. - Formulation and execution of Standard Operating Procedures. - Selection, grooming and mentorship of future leadership base. - Cross Functional leadership across HR, Marketing, Learning and Development - Analysis and Formulation of Key metrics to align company goals with targeted results - Cultivation and Training of Leadership and Business Management Philosophy by Kazuo Inamori - Hire, train and motivate Specialist, Sales Therapist to maximize the outlets sales - Development of new treatments and new marketing ideas with Product Development Department and Marcom Achievements • Achieved Record breaking Total Sales Growth from 2015 - 2022 exceeding 80% improvement over 7 years. • Achieved Record breaking year in 2021, 2022. • Led expansion with opening of new outlets in 2021 • Build and transform Brand Culture with strong, healthy work values, translating into No.1 Productive brand within Parent Organization • Highest Staff Retention Rate, underscoring strong staff satisfaction and identity. • Improvement in all business metrics including Total Sales, Referral Sales, Visitor Rate, New Sales, Success Rate • Double digit year on year growth in Profitability for 2019, 2021, 2022 • Responsible for 40% of new hiring via internal staff referrals Show less



Beijing 101 Hair Consultants Singapore

• Singapore
• Wellness and Fitness Services
• 1 - 100 Employee

• Group Manager

  • Jun 2008 - Jun 2015

  Supervise a team of professional in assigned group to achieve business goals. Develop or improve business strategies to maximize revenue. Maintain profitable relationship with existing and potential customers. Ensure that staff stays up-to-date with business and product knowledge. Evaluate staff performance and provide appropriate feedback. Organize trainings for staff in their assigned job responsibilities. Monitor and manage operational expenses within allotted budget. Motivate and supervise staffs to meet departmental goals. Assist in interviewing, hiring and training new candidates. Ensure that team follows company quality and service standards. Determine staffing needs and develop work plan based on work volume. Participate in employee retention and termination activities. Prepare annual budget and review business contractual agreements and financial statements. Evaluate current business processes and recommend improvements. Enforce employee discipline and safety standards. Show less