Experience

Tune Talk

• Malaysia
• Telecommunications
• 100 - 200 Employee

• Regional Sales Manager

  • Apr 2019 - Present



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Area Sales Manager

  • Nov 2016 - Present

  Duties and Responsibities: -Plan, lead, execute and monitor effectiveness on sales strategy for assigned areas & territories (Selangor North) -Execute sales promotion plans to support the rapid growth and expansion of Celcom product & services. -Work closely with distributors and managing dealers portfolios in the respective Selangor North. -Aggressively build and drive the growth of Celcom dealers in respective area & territories. -To drive sales team (District Sales Manager) to meet designated area & territories performance in meeting department prepaid & postpaid sales target. -To pro-actively manage inter-departmental requirements and communication in order to meet sales objectives as well as optimizing support resources. Professional Experiences: To lead a team of 6 District Sales Manager. Formulate strategy, effective execution and business-development formula to drive revenue growth. Achievements: -Revamped execution strategy to achieve growth in areas & territories. -Growth in Active Touch Point by 20% Month on Month (2016/17) -Growth in New Touch Points by 10% Month on Month (2016/17) -Growth in Postpaid Activation by 15% Month on Month (2016/17) -Growth in Prepaid Activation by 5% Month on Month (2016/17) Show less



Digi Telecommunications

• Malaysia
• Telecommunications
• 700 & Above Employee

• Area Manager

  • Jan 2016 - Nov 2016

  Duties and Responsibities:-Manage and develop the overall channel sales network by achieving the volume/value/profitability targets for prepaid & postpaid. Achieve Monthly, Quarterly & Yearly Achievement of Acquisition & Revenue Targets via Cluster Management.-Understand market trends, competition from District Managers and suggest process improvement. -Build brand image, position and achieve market leadership. Improve upon pricing and cost control.-Monitor competition distribution strategy and approach constantly.-Implement company sales & marketing strategy and harness the full potential of the retail distribution system for all prepaid & postpaid.-Distribution Management – dimensioning of complete distribution channel; Set distribution benchmark and monitor performance against the same; Develop and implement Secondary Tracking and other related processes for distribution; Expansion of distribution depth and width, conduct distributor audits. (Prepaid Solution Sdn Bhd).Achievements: -Achieve 80% Buying Touch Point of Total dealerbase in Y2016-Growth in New Touch Points by 15% in Y2016-Growth in Prepaid Subscriber Reload by 10% in Y2016-Visibility & branding – New, maintain & remove competitor signage & POSM Show less

• Distribution Partner Sales & Planning

  • Apr 2015 - Dec 2015

  Duties and Responsibities:-Contribute to the development & refinement of Distribution, business growth opportunities & strategies. -Develop, drive, review & report on the business development & department's strategy ensuring the strategic objectives are well understood & executed.-To generate mutual synergies between Digi Distributors & Channels, specific or targeted offerings to customers creating medium to long term value proposition as a source for sustainable revenue creation.-Analytical preparation of potential business growth opportunities and take lead in Distributor & business development opportunity identification, & project concept formulation, execution & performance management.-To support segment, channels, marketing & programs/ projects framework while conducting business review on sales performance, insights & highlights to stakeholders.-Coordinate deep dive analysis on channel initiatives, evaluating the effectiveness of demand generation spend/ targeted marketing.-Conduct regional clusters mapping and analysis for channel development in designated regions.-Responsible for quarterly business growth, work closely with internal and cross function departments and divisions to achieve pre-determined goals and targetsAchievements: -Achieve 90% of Distributor Reload Purchase vs Company Target (Nationwide).-Successfully rolled out Distributor Management System (DMS) for nationwide Distributor, Distributor Employee & Digi Sales Team.-Achieve Distributor Hygiene in terms of manpower, event & compliance. Show less



Top Plus Distribution Sdn Bhd

• Telecommunications
• 1 - 100 Employee

• Head of Sales

  • Sep 2012 - Feb 2015

  Duties and Responsibities:-Possess strong focus on customer experience; deliver high quality standards and service level to serve the existing & potential dealers within the trading areas.-Work with dealers to increase the DiGi’s market share and to meet set target for prepaid and broadband through aggressive retail marketing and local store marketing efforts.-Work with dealers and the relevant departments for formulation, implementation and monitoring of the retail marketing efforts to drive sales strategies.-Work with company event team to mount out-door sales activities within the trading areas of dealers and or participate in road-shows to drive sales.-Gathering of competitors’ market intelligence and recommend action plans for escalation to DiGi for resolution.-Work with potential dealers for staff recruitment, in-store training, grooming, development and motivation: identify strengths and development areas of each individual staff, provide regular coaching and feedback, motivate team and guide them to achieve targets / KPIs, support staff in training and development needs and counsel staff on disciplinary problems.-Ensure that all operations in the company are in compliance with the company’s direction, goals, values and standard operating procedures and ensure staff represents the DiGi brand, values at all times and high morale amongst staff is maintained. Achievements: -Revamped pricing strategy, implemented effective promotional strategies, trained a high-performance sales team and helped boost corporate image.-Increase annual sales volume within one year achieved 2012 & 2013 “DiGi Top Distributor Performance Award” for outstanding sales results, representing the first time the division achieved this recognition.-Established a competitive sales force by offering aggressive compensation, desirable benefits packages and performance-driven sales-incentive programs. Show less

• Managing Partner

  • Oct 2010 - Sep 2012

  Duties and Responsibities:--Generate new business opportunities / securing new dealers to achieve sales target.-Coordinating internally and externally to ensure that products, services and campaigns are launched on time with excellent customer experiences and viable business cases targeting the Migrant segment and Data segment.-Improving the value-chain, increasing segment base while changing and enhancing existing operations, policies and procedures.-Ensuring all Business Dealers and Channel Sales Team are fully supported in terms of operation requirements.-Ensuring Business Dealers are well verse with operation requirements & product knowledge.-Achieving set sales targets and increasing Umobile's market share for assigned territory.-Supporting and developing dealers' businesses through building their sales capabilities and competency in promoting Umobile's products and services to the market.-Understanding consumer behavior and competitors' activities through market intelligence to ensure that Umobile's products and services are always the preferred choice.-Recruiting and expanding the number of Business Dealers.-Developing sales strategies and plans to support the business sales team's ambitions; including initiating periodic sales focus area.-Driving staff recruitment, grooming, development & motivation (i.e. identifying the strengths and development areas of individual staff members, providing regular coaching and feedback, motivating the team and guiding them to achieve targets/KPIs, supporting in-staff training and development needs, counseling staff on disciplinary problems and conducting staff performance appraisals)-Being involved in budget planning as well as managing, planning and scheduling manpower, floor management, staff productivity and efficiency and managing costs/expenses. Show less



Digi Telecommunications

• Malaysia
• Telecommunications
• 700 & Above Employee

• District Manager

  • Jul 2004 - Sep 2010

  Duties and Responsibitlies: -In charge of bringing in sales for Dealer Channel Business and processing of submissions. -Supporting and managing Business Dealers’ numbering needs & requests. -Identifying the root of the problems encountered by the Dealers/Customers and highlighting them to the Management. -Continuously ensuring that DiGi's Promotional Merchandise are updated and displayed prominently at dealers' outlets. -Identifying and managing the right dealers within assigned territory to ensure that DiGi's products and services are easily available to customers. -Achieving monthly business sales targets. -Managing existing Business Dealers to ensure continual growth within the channels. -Lead and motivate dealers to achieve sales target. -Organize and conduct regular training workshops for dealers and/or staff in various aspects pertaining to the sales of DiGi's business products and services. -Tracking and monitoring daily sales performance and reporting. Driving Postpaid registration, retailing of handsets, broadband services and 3G and Value Added Services (VAS) -Ensuring that all operations in the DiGi Centre comply with the company's direction, goals, values and standard operating procedures. -Continuously reviewing feedback from customers, current processes, systems and SOP to further enhance the customer experience and service delivery standards for existing and potential customers. Show less