Experience

Speedcast

• United States
• Telecommunications
• 700 & Above Employee

• Technical Director - Maritime

  • Jan 2021 - Present

  Aberdeen, Scotland, United Kingdom - Client relationships to build business development and service delivery for industry leading solutions. - Transformation and Integration projects and delivery - Architect of solutions for Commercial Maritime. - Driving improvements through process and best practice. - Working with Supply Chain and Vendors to offer leading technical services. - Creating global standards and approaches for Engineering. - Technical analysis and approval for solutions, designs and equipment -… Show more - Client relationships to build business development and service delivery for industry leading solutions. - Transformation and Integration projects and delivery - Architect of solutions for Commercial Maritime. - Driving improvements through process and best practice. - Working with Supply Chain and Vendors to offer leading technical services. - Creating global standards and approaches for Engineering. - Technical analysis and approval for solutions, designs and equipment - Problem Management governance

• EMEA ABZ Network Operations Engineering - Team Lead

  • Jan 2017 - Present

  Aberdeen, United Kingdom Responsibilities: - Management of an Engineering Team covering services primarily in Europe, Middle East and Africa (EMEA) but also Globally on frequent occasions. - Management of expectations and Technical solutions. - Project Management of Multiple Engineering projects. - Managing the technical life-cycle of a project from sales handover to commissioned service for all verticals. - Managing the coordination and project input from all operational… Show more Responsibilities: - Management of an Engineering Team covering services primarily in Europe, Middle East and Africa (EMEA) but also Globally on frequent occasions. - Management of expectations and Technical solutions. - Project Management of Multiple Engineering projects. - Managing the technical life-cycle of a project from sales handover to commissioned service for all verticals. - Managing the coordination and project input from all operational groups. - Engineering design, configuration, testing and implementation of end-to-end solutions. - Support and growth of existing and new business. - Client support and consultancy. - Ensuring adherence to delivery schedules and technical specification, and that the specification is ‘fit for purpose’. - Pre-Sales Engineering support / Technical design. - Hands-on Configuration of the Speedcast portfolio of products. - Commissioning support of VSAT / WAN connectivity. - Creating and managing Technical Support information. - Level-3 escalation support. - Configuration of monitoring Tools for client services. - Provide assistance and support of Speedcast operational infrastructure, processes and best practice. - Support for operational groups (Tools, Support, Voice, Growth Engineering, Capacity, Teleport, Platform, Terrestrial, Cruise). - Terrestrial network design, configuration and support. - Design and successfully deliver bespoke end-to-end client services.



SpeedCast (formerly Harris CapRock Communications)

• EMEA UK Engineering Team Lead

  • Aug 2014 - Present

  Aberdeen, United Kingdom Responsibilities: - Management of an Engineering Team covering services primarily in Europe, Middle East and Africa (EMEA) but also Globally on frequent occasions. - Management of expectations and Technical solutions. - Project Management of Multiple Engineering projects. - Managing the technical life-cycle of a project from sales handover to commissioned service for all verticals. - Managing the coordination and project input from all operational… Show more Responsibilities: - Management of an Engineering Team covering services primarily in Europe, Middle East and Africa (EMEA) but also Globally on frequent occasions. - Management of expectations and Technical solutions. - Project Management of Multiple Engineering projects. - Managing the technical life-cycle of a project from sales handover to commissioned service for all verticals. - Managing the coordination and project input from all operational groups. - Engineering design, configuration, testing and implementation of end-to-end solutions. - Support and growth of existing and new business. - Client support and consultancy. - Ensuring adherence to delivery schedules and technical specification, and that the specification is ‘fit for purpose’. - Pre-Sales Engineering support / Technical design. - Hands-on Configuration of the HCC portfolio of products (SME). - Commissioning support of VSAT / WAN connectivity. - Creating and managing Technical Support information. - Level-3 escalation support. - Configuration of monitoring Tools for client services. - Creation and support of HCC operational infrastructure, processes and best practice. - Support for operational groups (Tools, Support, Voice, Growth Engineering, Capacity, Teleport, Platform, Terrestrial). - Terrestrial network design, configuration and support. - Design and successfully deliver bespoke end-to-end client services. Show less



SpeedCast (formerly Harris CapRock Communications)

• United States
• Telecommunications
• 200 - 300 Employee

• EMEA Systems/Operations Engineer

  • Oct 2003 - Aug 2014

  Aberdeen, United Kingdom Harris CapRock delivers satellite-based communications to businesses operating in the world's harshest and most remote locations. The company's solutions enable customers within the energy, commercial shipping, government services, engineering and construction, maritime, mining and disaster recovery markets to connect their remote sites with broadband Internet, Voice over IP, corporate networking, and real-time video and data. The Systems Operational Engineer role is a hands-on position… Show more Harris CapRock delivers satellite-based communications to businesses operating in the world's harshest and most remote locations. The company's solutions enable customers within the energy, commercial shipping, government services, engineering and construction, maritime, mining and disaster recovery markets to connect their remote sites with broadband Internet, Voice over IP, corporate networking, and real-time video and data. The Systems Operational Engineer role is a hands-on position in which I am responsible for the successful design and implementation of the end-to-end solution. The role allows me to concentrate on the support and growth of existing and new business and products. To succeed, I have to maintain a broad knowledge base, spanning the HCC product range, solutions and Infrastructure. Responsibilities: - Managing the technical lifecycle of a project from sales handover to commissioned service for all verticals. - Managing the coordination and project input from all operational groups. - Engineering design, configuration, testing and implementation of end-to-end solutions. - Support and growth of existing and new business. - Client support and consultancy. - Ensuring adherence to delivery schedules and technical specification, and that the specification is ‘fit for purpose’. - Pre-Sales Engineering support / Technical design. - Hands-on Configuration of the HCC portfolio of products (SME). - Commissioning support of VSAT / WAN connectivity. - Creating and managing Technical Support information. - Level-3 escalation support. - Configuration of monitoring Tools for client services. - Creation and support of HCC operational infrastructure, processes and best practice. - Support for operational groups (Tools, Support, Voice, Growth Engineering, Capacity, Teleport, Platform, Terrestrial). - Terrestrial network design, configuration and support. - Design and successfully deliver bespoke end-to-end client services. Show less



SLB

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Infrastructure Engineer

  • Jan 2002 - Oct 2003

  Aberdeen, United Kingdom - Troubleshoot Clients VSAT/Networks and follow through to conclusion/escalation as per Incident Management. - Primarily responsible with providing clients with a single point of contact to sustain and efficiently resolve customers connectivity issues. - Utilise SLB GCS Incident Management Tool (Footprints) to log and update reported faults from clients. - Use of technical background to fix problems over the phone or via remote access. - Liaise with Clients on a… Show more - Troubleshoot Clients VSAT/Networks and follow through to conclusion/escalation as per Incident Management. - Primarily responsible with providing clients with a single point of contact to sustain and efficiently resolve customers connectivity issues. - Utilise SLB GCS Incident Management Tool (Footprints) to log and update reported faults from clients. - Use of technical background to fix problems over the phone or via remote access. - Liaise with Clients on a regular basis to investigate faults and ensure faults are rectified or escalated accordingly. - Liaise with Operations & Field engineers. - Utilise various NMS tools. Show less



DATA MARINE SYSTEMS LIMITED

• Telecommunications

• Infrastructure Engineer

  • Oct 2001 - Jan 2002

  Aberdeen, United Kingdom Frontline support for Client Services. I was with DMS until the Companies acquisition by Schlumberger in 2002 and then became an Infrastructure Engineer for the new SLB Entity. - Troubleshoot Clients VSAT/Networks and follow through to conclusion/escalation as per Incident Management. - Primarily responsible with providing clients with a single point of contact to sustain and efficiently resolve customers connectivity issues. - Use of technical background to fix problems… Show more Frontline support for Client Services. I was with DMS until the Companies acquisition by Schlumberger in 2002 and then became an Infrastructure Engineer for the new SLB Entity. - Troubleshoot Clients VSAT/Networks and follow through to conclusion/escalation as per Incident Management. - Primarily responsible with providing clients with a single point of contact to sustain and efficiently resolve customers connectivity issues. - Use of technical background to fix problems over the phone or via remote access. - Liaise with Clients on a regular basis to investigate faults and ensure faults are rectified or escalated accordingly. - Liaise with Operations & Field engineers. - Utilise various NMS tools. Show less