Inside Sales Specialist

• Jul 2023 - Present

Financial Advisor-ASSISTANT UNIT MANAGER

• Jun 2021 - Present

Google Ads Specialist

• Feb 2023 - May 2023

Customer Service Specialist

• Oct 2021 - Jan 2023

ACCENTURE – ( Project Waterfall ) Customer Service Professional (October 25, 2021 – January 20, 2023) • Handled and supported the biggest Insurance company in the US • Handled Individual Retirement, Variable and Fixed Annuity Accounts • Supported and assisted Annuitants, Policy Owners, Beneficiaries and Agents on their inquiry regarding their policies • Supported different LOBs like New Business, IMO, Fixed Annuity, Navisys • Created ticket for escalation and other back office inquiries • Coordinated with other support teams/departments regarding internal process Show less

Sr. Subject Matter Expert

• Jan 2019 - Feb 2021

• Assisted our Team Manager in managing our 20 Account Managers • Assisted our Team Manager in giving One-To-One (OTO) coaching to our Account Managers • Conducted Daily Team Huddles for any updates, new info etc • Conducted training to our new Account Managers • Handled escalations/complaints filed by our clients/sellers • Coordinated with different Category Managers for any updates, requests and inquiries • Assisted Key Account Managers in presenting to Sellers on how to strategize and on how to boost sales and traffic of their store • Coordinated with different departments and counter parts in SG with regard to Seller’s issue outside my scope Show less

Sr. Real Time Analyst

• Sep 2018 - Dec 2018

• Sent AHT, FTE ( Agents, Coaches/SMEs ), Absenteeism, Interval Absenteeism, PQ Break, MTD AHT, Adherence and PQ Reports • Updated TeleOpti tool regarding agents status for the day like Absent, Late, Sick, Leave etc • Coordinated with Global Command Center for any real time request from the operations like coaching, meeting, etc. • Coordinated with Global Command Center for any real time request from the operations • Got a 4.57 KPI score for the month of October, November and December 2018 Show less

Renewals Specialist/Partner Account Manager

• Sep 2015 - Aug 2018

• Back-up support for China for reactive/renewal quotes • Speed up processing of requested quotes from China, HongKong and Taiwan• Prepares quotes for our business partners (Disti/DVAR) with regard to their support/warranty requirements• Assisted Team Captain to some admin tasks• Was transferred to SonicWall to help start a new line of businessAWARDS:Top Performer for the months of December 2016, January 2017, June 2017, July and August 2017• Handled India territory and coordinated with Sales Manager regarding Sales renewal update• Called End-User (SMLE) to remind and follow-up on their license renewal Show less

iOS Apple Advisor

• Nov 2014 - Aug 2015

5/F Hanston Building, San Miguel Avenue, Ortigas Center, Pasig CityApple – iOS Advisor (November 1, 2014 – June 1, 2015)• Provided technical support for iOS devices (iPhone, iPad, iPod, iWatch) over the phone to UK customers• Got a 92.5% Customer Satisfaction for the month of February with regard to the service provided to customers thru random survey• Received the Most Improved Advisor Award for the month of February• Got a 92.8% Customer Satisfaction for the month of April with regard to the service provided to customers thru random survey• No attendance issue Show less

Lead Generation Specialist

• Jun 2012 - Oct 2014

CA Technologies - TeleProspecting Representative Level 2 (June 5, 2012 - October 31, 2014)• Lead generation for IT Management solutions of CA Technologies calling APJ regions like Bangladesh, Brunei, Cambodia, Indonesia, Laos, Malaysia, Nepal, Philippines, Singapore, Thailand and Vietnam. Focused market is INDIA. • Called Medium to Large Enterprise B2B market to check for any IT initiatives.• Presented value statement and the right solution based on client’s needs.• Gathered information to complete the BANT (Budget, Authority, Need, Timeframe) process.• Submitted BANT lead to QA and TSO for approval.• Coordinated with Sales team from different regions to follow-up and provide feedback regarding BANT submission• POC:Team Captain for India Team. • Utilized Salesforce and Sugar for Lead Management. • Transferred to another account as client didn't renew their contractA W A R D S • Promoted from Inside Sales Representative to Teleprospecting Representative Level 2• Master Dialler Award, May 2013• Certified Concentrix Team Champion for Leadership Enhancement and Advancement Program (LEAP) Module 1, November 2013• Top Performer for the month of April 2014• Used Salesforce and Sugar in lead management. Show less

HP Printer Technical Support

• Jul 2011 - Mar 2012

• Handled HP printer account to US clients catering the Consumer segment • Assisted customers in troubleshooting their printer problem over the phone • Processed sales for accessories worth $500 and below • Got 10 CSAT, 4 MSAT and NO DISSAT on surveys being sent to customer regarding the support extended to customers • Acted as a 1 Up or Level 2 support to higher Waves during their transition queue • Assigned to monitor Callback commitment of the team to meet this crucial metrics • Checked and informed team mates of their callback schedule to meet callback commitment metric • Answered customer queries about HP printers Show less

Sales Chat Consultant

• Mar 2007 - Jul 2011

• Handled Sales Chat support to US Small and Medium Business clients who are inquiring for the right system that they need to run their business smoothly. • Acted as consultant to US clients with regard to their business computing needs. • Answered customer queries about Dell’s computer products. • Prepared and created quotes for customers based on their requirements. • Closed and processed sales using Dell’s Chat room • Followed up and communicated to customers thru email or by phone regarding quotes and sales • Handled DOC-Total Solutions-Care Support Assistant to US Small Medium Business clients • Handled Dell’s SMB account-Total Solutions for US clients from May 2007-March 2008 • Met Total Solutions close rate when handling SMB account and became part of Top 120 technicians to join the DOC-SMB account • Assigned to handle Dell-QC Badminton Activities for FY2008 • No attendance issue since started working with Dell and has perfect attendance for FY 2008 • Team Estandarte and Barcenas POC for Outage/Attendance A W A R D S • Dell Elite Employee of Team Reyes for the month of March 2008 • Dell Elite Team Employee under Team Ramos for the month of April 2008 • Dell Elite Team Employee under Team Barcenas for the month of March 2009 • Badminton Champion for Men’s Double, 1st Dell Badminton tournament 2008 Show less

Qwest DSL Tech Support/Qwest Admin Assistant-POC

• Aug 2005 - Jan 2007

• assisted recruitment for account’s requirement: called and screened applicants through phone • scheduled applicants for exam after passing the phone interview • received and transmitted documents to different departments • sorted and distributed Account’s pay slips to respective Teams • created teasers/announcements/invites for Account’s activities • prepared and submitted PRFs and RFPs to Accounting department • prepared and routed SOS to Account Managers and Team Managers • coordinated with Site Admin with regard to supplies inventory and supplies allocation of the account • requested rooms, ID badges, IT clearances and Manager’s parking slot for Account’s meetings and seminars • assisted Workforce Team in monitoring agents’ activities using CMS • Handled Qwest Account for Dial and DSL Internet Services • Class B stack ranking for the month of January with an average score of 94 for over all statistics • Headed the Qwest Account for Badminton tournament for Sporstfest 2006 • One of Sykes official varsity players for the Inter-Call Center Badminton Tournament Show less

DSL Technical Support

• Mar 2004 - Jul 2005

• Handled SBC-Yahoo DSL Internet Services Account • Badminton Coordinator for the Accenture Account • Men’s Double Badminton Champion – 1st Teletech Sport Fest 2004 • Used and familiar with CRM system • Handled SBC-Yahoo DSL Internet Services Account • Badminton Coordinator for the Accenture Account • Men’s Double Badminton Champion – 1st Teletech Sport Fest 2004 • Used and familiar with CRM system

IT Technical Engineer

• Jun 2002 - Nov 2003

• Assistant to the System Administrator • Headed IT for Night Shift Operations • Assisted the System Administrator in maintaining current computer systems and continuously improve its utilization • Install, setup and configure NOS like Win NT/98 • Monitored and maintained operational status and activities of the Servers • Assisted in Troubleshooting Local Area Network • Performed system inventory twice a month • Handled Direct Merchant's Bank credit card account calling B2C US market for 6 months Show less

High School Faculty Member/Computer Instructor

• Apr 1994 - Mar 1997

• Taught computer subject to Third (3rd) Year High School, SY 1994-1995 • Absorbed by the school to teach computer subjects in College Department, SY 1995-1997 • Fourth Year High School adviser for SY 1996-1997 • Taught Physics and Values Education subjects to Fourth Year High School for SY 1995-1997 • Adviser of the Computer Science Department, SY 1996-1997 • Computer Maintenance of the College Computer Laboratory, SY 1996-1997 • Taught computer subject to Third (3rd) Year High School, SY 1994-1995 • Absorbed by the school to teach computer subjects in College Department, SY 1995-1997 • Fourth Year High School adviser for SY 1996-1997 • Taught Physics and Values Education subjects to Fourth Year High School for SY 1995-1997 • Adviser of the Computer Science Department, SY 1996-1997 • Computer Maintenance of the College Computer Laboratory, SY 1996-1997