Jay Bolden
Talent Acquisition Consultant at Career Resource Services- Claim this Profile
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Bio
Credentials
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Communicating with Confidence
LinkedInFeb, 2020- Sep, 2024
Experience
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Career Resource Services
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United States
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Human Resources Services
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1 - 100 Employee
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Talent Acquisition Consultant
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2023 - Present
Build talent pipeline through sourcing/conducting research to fill client openings Conduct candidate screening and provide feed back to hiring managers Conduct reference checks Client relationship management Client industries to include higher education, k-12, technology, medical device and retail Build talent pipeline through sourcing/conducting research to fill client openings Conduct candidate screening and provide feed back to hiring managers Conduct reference checks Client relationship management Client industries to include higher education, k-12, technology, medical device and retail
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Solo Stove
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United States
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Retail
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1 - 100 Employee
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Human Resources Recruiter
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Feb 2022 - Nov 2022
Managed full-cycle recruiting for internal requisitions, including job intake calls, sourcing, and screening candidates, coordinating interviews, extending offers, overseeing background checks, and onboarding new employees. • Reviewed resumes and verified credentials to ensure candidates met the required skills for the open requisition. • Sourced and engaged students with diverse backgrounds to support organizational DE&I initiatives. • Prepared candidates for interviews by providing detailed information on the company, team, and opportunity. • Cultivated strong relationships with hiring managers and served as a trusted advisor regarding the status of the market. • Organized and presented post-interview feedback to drive hiring decisions and deliver positive candidate experiences. • Managed the offer process, including verbal offers, salary negotiations, written offers, and onboarding. Show less
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Procore Technologies
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United States
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Software Development
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700 & Above Employee
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Revenue Support Supervisor
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Jun 2021 - Dec 2021
Recruited to join the Procore Technology team as the Revenue Support Supervisor, tasked with driving strategic revenue growth and identifying opportunities to improve the operational efficiency of revenue cycles. • Reviewed and prioritized client requests and assigned them to team members based on expertise and workload. • Analyzed existing workflows and procedures and identified opportunities for improvements and modifications. • Developed and presented proposals to improve the efficiency and effectiveness of existing organizational efforts. Show less
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Fifth Third Bank
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United States
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Civic and Social Organizations
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Financial Center Manager
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May 2019 - Jun 2021
Served as the Finance Center Manager for the Franklin branch and oversaw operations, people strategies, risk management, community relationships, branding initiatives, and compliance with established policies and procedures. • Led branch recruitment initiatives, including sourcing, screening, interviewing, and hiring candidates. • Coached, mentored, and led a team of five employees, including training and performance management. • Developed and implemented an operational strategy to drive business results and achieve challenging goals. • Analyzed performance data to monitor progress against individual goals and coached team to improve performance. • Drove the achievement of revenue goals through deposit growth, household growth, and customer retention. • Increased market share in a highly competitive space through customer outreach, brand loyalty initiatives, winning new business, and growing business with existing relationships through consultative sales strategies. • Established strategies to support primacy and retention through digital adoption and smooth onboarding processes. • Cultivated employee engagement through daily huddles, team-building activities, and one on one coaching sessions. Show less
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Verizon Wireless
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United States
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Retail
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1 - 100 Employee
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Solutions Manager
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Jan 2013 - Apr 2019
Managed daily operations for Franklin, TN, and managed a team of 20 team members. Supported employee relations (ER), introduced recognition programs, managed retail inventory, and oversaw business operations. • Led all aspects of Human Resources, performance management, and employee relations for 20 team members. • Oversaw store scheduling to ensure coverage during peak times and consistently provide positive customer experiences. • Created a positive work environment and culture by casting a shared vision and creating buy-in among team members. • Maintained a positive environment in a fast-paced, high-demand sales environment while fostering strong communication and collaboration among team members and driving team efforts to achieve target goals. • Investigated employee relations claims and partnered with legal and HR teams to craft responses and corrective actions. • Managed business operations, including budgeting, forecasting, inventory control, safety, security, and reporting. Show less
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JCPenney
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United States
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Retail
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700 & Above Employee
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Assistant Store Manager
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2004 - 2012
- Human Resources and General Operations: Accountable for scheduling store support resources and managing payroll budget. Oversees associate Human Resources tasks in compliance with state laws and company policies. Partners with Loss Prevention and models behavior that will help meet store shrinkage plan. Owns Inventory Management Processes, and oversees all Cash Office functions. Actively engages the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety standards are met. - Talent Acquisition & Training: Proactively recruits and screens talent. Partners with the General Manager on succession planning for the store. Ensures that new hire orientation and on-going training is scheduled and delivered to associates. - Team Development: Drives the development and training of all associates. Coaches in the moment; addresses performance issues and plans. - Customer Service & Sales: Models and holds team accountable for outstanding customer service. Oversees store processes to ensure orders are completed in an efficient and timely manner to drive jcp.com sales. - Omnichannel /Stock/Replenishment / Pricing & Signing: Owns the jcp.com orders process. Ensures door to floor and replenishment processes are executed per company guidance. Ensures the timely execution of all promotional and clearance signing as well as the completion of price change ticketing per company direction. - Performance Standards: Consistently meets established performance standards, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance. Show less
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Contract Processing/Compliance Analyst
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2001 - 2003
- Answer dealer calls related to funding - Analyze lease and retail contracts to insure they are within NMAC guidelines and regulations - Work with supervisors on escalated issues - Answer dealer calls related to funding - Analyze lease and retail contracts to insure they are within NMAC guidelines and regulations - Work with supervisors on escalated issues
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Alcatel-Lucent Enterprise
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France
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Telecommunications
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700 & Above Employee
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Installation Project Manager (SBC Account)
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1999 - 2001
- Supervise installation activities of subcontractor technicians installing Alcatel’s Xconnect product - Conduct customer acceptance testing - In-process quality audits and inspections - Interface directly with customers on service related issues - Perform site survey for installation materials and engineering requirements - Must maintain a high level of detailed knowledge regarding installation quality standards and procedures in a Telco Central Office environment for digital products Show less
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Education
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Belmont University
Bachelor's degree, Liberal Studies -
The University of Southern Mississippi
Coursework completed; no degree earned. Transferred to Belmont University.
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