Team Lead

• Apr 2022 - Present

Process Owner

• Dec 2018 - Apr 2022

Assistant Store Manager

• Jan 2018 - Dec 2018

•Train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. •Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. •Purchase inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt. •Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. •Promote sales by demonstrating merchandise and products to customers. •Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery. •Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. •Maintain a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals. •Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand. •Prepare reports by collecting, analyzing, and summarizing information. •Maintain quality service by establishing and enforcing organization standards. •Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. •Contribute to team effort by accomplishing related results as needed. Show less

Warehouse Manager

• Jun 2014 - Jan 2018

• Managing and Developing Distribution Staff With a shift of 38 staff it was my role to make sure each staff member was trained to the right standards and could for fill their given tasks to the best of their ability. I would provide on the job trainings as well as liaise with Human resources to book outside trainings. To get the best out of my staff I believe in Managing though Motivation and praise where it is due. This worked very well creating a very happy and productive environment. I would provide my staff with a Quarterly Personal development review or One to one giving them chance to give their own feedback. As well as this I always held an open-door policy. • Logistics and Order fulfilment Processing orders to be fulfilled was key. Using the AS400 database I would be required to print the orders checking for errors in addresses or names. Once this was done we would then Process the labels to match the order and send the information to FedEx who collect our orders at a later time. If an order was destined for Jersey the process was longer as More information was required and a different type of label was used. Once the orders are processed I would give them a final check before releasing them to be picked and packed. FedEx would have to be contacted on a regular basis to arrange pick up of all processed orders. Other logistical roles included ordering stock and organizing delivery as well as its storage at the warehouse. • Head of Health and Safety Whist working at Forever I acquired my IOSH certificate in Health and safety and subsequently was given the role of Head of Health and Safety. This saw me take charge of 2 other members of staff who were Health and Safety trained. Between us we would risk assess Hazards within the warehouse and try to reduce or eradicate any Hazards raised. • Forklift Driver • First aider and Fire marshal Show less

Paratrooper

• Jan 2013 - Sep 2013

After passing testing to re-join the Army I started training to become a Paratrooper. I endured several grueling weeks of training until I unfortunately suffered a knee injury which sadly ended my military career. After passing testing to re-join the Army I started training to become a Paratrooper. I endured several grueling weeks of training until I unfortunately suffered a knee injury which sadly ended my military career.

Insurance Broker

• Mar 2012 - Nov 2012

Working as part of the private car team I predominantly dealt with High risk drivers. These were drivers who had motoring convictions and sometimes criminal convictions. Insurance premiums for people in the high-risk category are often very expensive. It was my job to find them the best rate I could. To do this I would first take as many details as possible over the telephone. Customer relations was key to gaining the right information, therefore we would build up a rapport with the client. All information would be entered into a database and I would receive a list of potential underwriters. It was then I would go to the different underwriters trying to broker the best possible deal. At the end, I Would then deliver this deal to the client and place them on cover. There was often lots of paperwork involved to make sure all insurance policies were compliant with financial law. Show less

Care Assistant

• Oct 2011 - Mar 2012

The role as a care assistant was rewarding. It required me to care for a group of very vulnerable adults suffering with advanced stages of Alzheimer’s and dementia. The nature of this disease meant that many of the patients at Seabright could not perform basic tasks without help or at all. Main tasks included but were not exclusive to: o Helping residents at meal time and feeding. o Organizing engaging activities o Helping residents bath, wash and dress o Checking residents for wounds or bed sores o General cleaning duties around the nursing home o Taking residents on supervised outings Show less

IM&T Support officer SystmOne

• Oct 2008 - Mar 2010

• Setup and installation Part of the incentive for joining Systmone was that GP surgeries and hospitals got a new PC setup that supported Systmone. It would be my job to help go out and install these new PCs and install and setup Systmone for use. It was a great chance to meet the staff who I would be training to use Systmone at a later date and build a repport. At that time doctors and nurses were nervous about having to learn a whole new system so putting minds at ease was a key task within the setup process. Once the system was setup all the surgeries current files then needed uploading to Systmone Manually. We had to enter each patient NHS number and go through a set of steps to make sure the patient was on file. Sometimes this could take days due to the number of patients on file. • Systmone Training My main role Was training the GPs and Nurses on how Systmone worked and how it could be used. We were met with some big challenges from nurses across Calderdale and Kirklees. They felt that systmone was complex and they struggled to grasp its concept. I started scheduling in one to one trainings and soon became the go to trainer. I was told this was because I simplified trainings down and was empathetic to the nurse’s problems whist still getting all the information required across. I also had an on-call service so that nurses on nights could contact me in emergencies as finding and uploading patient information was imperative to their jobs. The main way which I would hold a training session would be a one to one although I did hold group sessions too. I would provide laminated handouts and keep the trainings light hearted. Although I would start with dummy patients, I would always finish with the trainees inputting actual patient information so that both practical and theoretical sides were covered. Show less