Operations Director

• Apr 2021 - Present

Regional Operations Manager - North/Central England and Norhern Ireland

• Aug 2018 - Apr 2021

Working as part of the senior management team my role is responsible for the regional management of the CleanEvent Services operations. This involves implementing organisational strategy, managing the quality service delivery of contracted services to our clients and optimising the profitability of the region. c. £4m P/A across 9 sitesClient / Relationship Management • Developing and maintaining a thorough knowledge and understanding of the market sector.• Establishing a responsive business relationship with customers through client interaction, regular meetings and reporting, escalation and problem solving. • Directing, mentoring and motivating managers.Business Development• Working with the Business development team to generate business opportunities and developing relationships. Operational Management• Accountable for the service delivery of each contract within the region.• Working with the recruitment and human resources team to ensure that appropriately trained, accredited and uniformed staff are in place.• Working with our suppliers to ensure that the required supplies and properly maintained equipment is available.• Working with the Compliance Manager to review performance of VCMs and addressing any lack of compliance.• Undertaking regular operational reviews to ensure that all business systems, processes, guidelines and procedures are being followed and implementing continuous improvement.• Leading the mobilisation of new contracts.• Managing contracts through the retention period. Financial / Commercial Delivery • Working with the Finance team to manage and monitor the region’s budget.• Monthly review of financials with VCMs to report on Budget, forecast and actuals. Reporting• Providing a monthly report to Director of client services for the region as per template. Providing clear and accurate information on operational delivery, client relationship and financial performance. Show less

Owner / Principal Consultant

• Jan 2018 - Present

After over a decade working in the Venues and Events Industry as both a supplier and client I have decided to start a small side consultancy project. I am available for any projects that you or your venue/event may require, including but not limited to; - Event/Venue Operational Consulting on a range of services - Input into Venue Design and Development - Sustainable waste reduction strategies - Procurement advice, both Client and Supplier - Scope development Contact me today to discuss how I can Add Value to your business. Show less

Manager Catering, Cleaning and Waste

• Sep 2015 - Oct 2017

Initially employed to fulfil the role of Manager of Cleaning and Waste, my portfolio was increased in February 2016 to include the Catering Functional Area. • Lead the Catering, Cleaning and Waste (CCW) Functional Areas (FAs) in developing venue and client specific catering and cleaning and waste models. • Lead the development of a unique Games-time Food Experience • Develop a delivery model and policies and procedures to support the delivery of this service • Scope, negotiate and manage multiple catering and cleaning and waste contracts to ensure all aspects of Games-time food and beverage service,cleaning and waste removal service are in line with the agreed standards. • Ensure the CCW service meets each of the nutritional, cultural and religious needs of the GOLDOC clients. In addition meets the needs of each client group and ensures a consistent approach to venue cleanliness and waste disposal • Ensure service delivery • In collaboration with the Workforce FA, develop realistic staffing projections and strategies • In consultation with contracted caterers, cleaners and waste management groups, review workforce recruitment strategies and monitor recruitment rates to ensure sufficient, appropriately skilled staff are recruited and trained • Build sponsor relationships. • Ensure venue planning incorporates the needs of the various CCW services at all venues • Oversee the management of the CCW budget • Oversee all aspects of contract delivery • Provide Games-time governance and oversight • Ensure strict CCW contractor adherence to all relevant legislative and regulatory standards • Ensure a high standard of customer service • Monitor sustainability targets, respond to variations and reporting of target metrics to Sustainability FA. • Develop and distribute daily reports against delivery and financial targets • Oversee the CCW Functional Area Command Centre and report in line with the daily rhythm to the Games Operations Centre Show less

Project Director - Global Events

• Nov 2014 - Sep 2015

The Project Director is responsible and accountable for the entire Toronto 2015 Pan American games Housekeeping and Cleaning Services to the Athletes Village. Looking after up to 200 staff, managing the Accommodation Services to approx. 10000 athletes, over a 6 week period during July and August for the Pan Am /Para Pan Am Games. This role requires extensive planning and preparation time around 9 months prior to the initial athlete occupation within the village. The Project Director will oversee all facets of the businesses involvement within the games. - Project Planning - Client liaison with both TO2015 Officials and National Olympic Committee Officials - Recruitment and Training of all Housekeeping and Cleaning Management and Staff - Service delivery as set out in the SLA and KPI’s - Meeting monthly deadlines set by TO2015 for Project Deliverables - Accreditation - Compliance with all Health and Safety Laws - Meeting budget targets - Reporting to both Internal and External Stakeholders - Logistical Planning for Bump In and Bump Out of equipment The Project Director reports into the COO but will need to be capable of making on the spot decisions where required without waiting for the consent from higher authorities. Jay brings to this position a wealth of games time experience having worked on the London 2012 Olympics, Glasgow 2014 Commonwealth Games and the Inaugural 2015 European Games in Baku. As well as managing operations of some of the world most high profile events in Australia, Great Britain and France. Show less

Event Director

• Mar 2013 - Nov 2014

My role involves assisting in all facets of the Cleanevent Groups business from Major and Regional Events to Shopping Centres and CleanDomain Venues. - Grand National at Aintree - French Open Roland Garros 2013 - QEOP Concert Summer Series 2013 including Hard Rock Calling, Mumford and Sons, Wireless, EDC and the Sainsbury Anniversary Games - 2013 MOTO GP Silverstone - 2013 Frieze Art Fair London - 2014 BADA Fine Art and Antiques - Wembley National Stadium and many more... Show less

Senior Major Events/Venues Manager

• Apr 2006 - Mar 2013

Key ResponsibilitiesComplete Operational/Financial Responsibility at some of Austraila's Premier Events, including but not limited to; * Royal Melbourne Show* Phillip Island MOTO GP* Clipsal 500 Adelaide* Australian Masters Golf* Melbourne International Flower and Garden Show

Venue Cleaning Manager

• Apr 2012 - Sep 2012

•Meet with Client and venue functional areas to review/validate scope of work and identify and agree on any variations. Ensure ongoing liaison occurs throughout the Event •The Venue Office is set up – communications (radios, chargers, phones, and computers), white board, venue maps showing Cleanevent zones and relevant venue information, uniform distribution and sign in/out facility.•The Venue Administrator is properly briefed and trained on his/her tasks and responsibilities•All equipment and vehicles required are available and in good working order and condition•All management staff and support staff required for the site are confirmed and adequate contingency plans are in place to cover no shows. Ensure labour hire and community groups confirm their numbers and that all paperwork is completeVenue is prepared in accordance with contract specifications •Briefing for all senior staff occurs at least twice a day and for casual labour at the beginning of each shift•Overall job and individual performance is monitored throughout the event and appropriate action taken to correct deficiencies•Where appropriate ensure ‘on the job’ training is undertaken•Venue Management Plan is constantly monitored and adjusted as necessary to reflect ‘real time’ needs•Staff are kept motivated, well fed and rested•Uniforms are worn at all times and staff are well presented in accordance with the Company policy and procedures •Incident reporting log is monitored and action is taken to rectify issues Show less

Transition Manager

• Jan 2009 - Apr 2012

I have assisted with the takeover and Transition at some of Australias most prestigious Venues. Including but not limited to Adelaide Oval, Canberra Stadium and the AIS

Bakery Manager

• Apr 2002 - Apr 2006

Began life as an apprentice and finished as a Relief Bakery Manager. Began life as an apprentice and finished as a Relief Bakery Manager.