Experience

Texas Health Action
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Administrative Assistant

  • Mar 2023 - Present


SonderMind

• United States
• Mental Health Care
• 300 - 400 Employee

• Customer Service Specialist

  • Jan 2022 - Jul 2022

  Accomplished high ranking internal CSAT score, monthly and ranked top 10 for customer feedback surveys, weekly. Refined a balance of delicate and assertive communication with clients and psychiatric care providers. The subjects under consideration were each imperative but the answers could often be bad news, yielding high ratings and valuable feedback from more difficult interactions was recognized by the team lead and quality assurance department head. Accomplished high ranking internal CSAT score, monthly and ranked top 10 for customer feedback surveys, weekly. Refined a balance of delicate and assertive communication with clients and psychiatric care providers. The subjects under consideration were each imperative but the answers could often be bad news, yielding high ratings and valuable feedback from more difficult interactions was recognized by the team lead and quality assurance department head.



Little Kickers Swim School

• United States
• Spectator Sports
• 1 - 100 Employee

• Front Desk Supervisor

  • Jul 2021 - Dec 2021

  Presented executive management with policy and fee recommendations based on continuous analysis of client emails, texts, CEE, and Instructor Feedback. Collaborated on a withdrawal policy change that was simpler to communicate, reducing hours required in Billing for withdrawals, and increased monetary value of withdraw to client and company. Reinitiated no-show fees to increase profit. Later, I leveraged the profit to take accountability of the companies unfulfilled policy, “we charge no-show fees to pay our instructors for their time.” I took responsibility by adjusting the front desk processes to ensure the instructor time sheets reflected no-show appointments, without adding extra procedures to Billing. Trained two Client Experience Experts (CEE) in 2 months. Always present with the families and kids who are in the facility. The clientele was of a widely diverse number of cultures, languages, and values. Building positive relationships was my mission to make the school safe for and informed by the community that was showing up. Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Freelance Virtual Assistant

  • Feb 2017 - Dec 2021

  Ongoing design contract of social media assets to independent artists. Website design and marketing implementation for regional midwife practice. Writing blogs and e-books, copy for product launches, and tracking sales for review. Formulated burst text and email marketing strategies for Eco Mama. Marketing Coordinator for AABC 30 Year Anniversary Party; social media posts, organizing vendors, projecting timelines, finalizing cost reports, and outlined a marketing pipeline for over 400 attendees. Show less



Eco Mama Housecleaning

• Housekeeper

  • Apr 2019 - Apr 2021

  In under four weeks, I became responsible for at least two houses daily, averaging 2000 sq ft each. My work was mentioned in several 5-star reviews for Eco Mama from one-time and recurring clients. In under four weeks, I became responsible for at least two houses daily, averaging 2000 sq ft each. My work was mentioned in several 5-star reviews for Eco Mama from one-time and recurring clients.



AUSTIN AREA BIRTHING CENTER SOUTH

• United States
• Hospitals and Health Care

• Front Office Team Lead

  • Feb 2017 - Mar 2018

  Multifaceted administrative support for a busy midwife-led Birthing Center; served as the first point of contact for patients, reviewed compliance, reconciled copays, schedules, and more for 6 practitioners. Oversaw marketing, provided tours, interviewing patients, answering questions about birth care, clinical procedures, insurance coverage, outcomes, and pricing. Presented reports and tracked staff bonuses. Multifaceted administrative support for a busy midwife-led Birthing Center; served as the first point of contact for patients, reviewed compliance, reconciled copays, schedules, and more for 6 practitioners. Oversaw marketing, provided tours, interviewing patients, answering questions about birth care, clinical procedures, insurance coverage, outcomes, and pricing. Presented reports and tracked staff bonuses.



diptyque Paris

• France
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Luxury Sales Associate

  • Oct 2016 - Feb 2017

  • Maintained aesthetic for the store, following strict visuals codes, dress codes, and • Provided highly personalized luxury customer service, never sparing any time to • Up-sold customers • Educated customers about diptyque's unique home accessories • Answered incoming calls • Responsible for store displays • Stocked the floor • Maintained aesthetic for the store, following strict visuals codes, dress codes, and • Provided highly personalized luxury customer service, never sparing any time to • Up-sold customers • Educated customers about diptyque's unique home accessories • Answered incoming calls • Responsible for store displays • Stocked the floor



Ignite Fitnez

• United States
• Health, Wellness & Fitness

• Marketing Coordinator

  • Dec 2015 - Oct 2016

  • Content Marketing for Fitness Classes, Gym Memberships, Community Events, Workshops, and other profit drivers • Collaborating with heads of member services, sales, and group classes, to identify marketing strategies aligning to drive their goals. • Increased active newsletter database by 400 contacts over 3 1 hour community events per month. • Began tracking data within MindBody to build a sales cycles which was used to create 2 new sales positions and their respective training documents. Show less



Atlas Wearables (acquired)

• United States
• Health, Wellness & Fitness

• Customer Success Specialist

  • Apr 2014 - Dec 2015

  Wrote Website Copy, blogs, vlogs, and product information content • Responded, categorized, and reported on all channels of customer communication including social media, private communities, in-app discussions, print media, bloggers and fitness personalities, Zendesk, and by phone. Wrote Website Copy, blogs, vlogs, and product information content • Responded, categorized, and reported on all channels of customer communication including social media, private communities, in-app discussions, print media, bloggers and fitness personalities, Zendesk, and by phone.