Experience

Space Inch

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Sep 2020 - Present

  United States • Main client is a fortune 5 company in the healthcare industry (UHG, Optum, ConnectYourCare) • Own the success of projects and teams • Communicate company goals, project objectives, and role expectations to team members • Provide regular communication to project stakeholders regarding project status • Identify and address obstacles early • Identify and communicate transition of resources necessary to achieve planned project objectives • Drive execution of plan, milestones… Show more • Main client is a fortune 5 company in the healthcare industry (UHG, Optum, ConnectYourCare) • Own the success of projects and teams • Communicate company goals, project objectives, and role expectations to team members • Provide regular communication to project stakeholders regarding project status • Identify and address obstacles early • Identify and communicate transition of resources necessary to achieve planned project objectives • Drive execution of plan, milestones, and deliverables on-time, within scope, budget and schedule • Facilitate Agile sprints, help to develop effort estimates, commitments, and feedback • Collaborate on multiple projects to facilitate project scopes, goals, and deliverables • Contribute to the development of company-wide operational best practices and hold yourself and your team to those standards • Verify and document change order processes to manage changes in project scope, schedule, and costs • Navigate fast-paced, remote environment and help manage intercontinental, cross-functional teams • Project management at enterprise level. Coordinating multiple projects and multiple teams across the globe. • Managing relationships with offshore resources, contractors, and agencies. • Slack, Jira, Confluence, Google Workspace, Microsoft 365, Scrum Show less



That's So Fetch!

• United States
• Consumer Services
• 1 - 100 Employee

• Technical Solutions Consultant

  • Jan 2015 - Present

  Atlanta, Georgia • Created a business that has generates close to $1.5 million in revenue annually (pet care services) • Built custom website with eCommerce and booking solution using LAMP (Linux, Apache, MySql, PHP) stack • Intergrated mobile app for Apple iOS & Android using Flutter • Converted wordpress CMS into progressive web app • Designed a press kit which included logos, fonts, and a color palette • Produced modern email templates with HTML5 and CSS3 • Planned out the pricing model and… Show more • Created a business that has generates close to $1.5 million in revenue annually (pet care services) • Built custom website with eCommerce and booking solution using LAMP (Linux, Apache, MySql, PHP) stack • Intergrated mobile app for Apple iOS & Android using Flutter • Converted wordpress CMS into progressive web app • Designed a press kit which included logos, fonts, and a color palette • Produced modern email templates with HTML5 and CSS3 • Planned out the pricing model and revenue streams • Review financial statements and analyze sales revenue, costs, and expenses • Maintained back-end of server including backups, updates, and network security on Digital Ocean cloud management platform • Troubleshoots and repairs hardware and software issues relating to personal computers, LAN/ WAN, e-mail and hardware peripherals (i.e., printers, hard drives, etc.). • Converted bare commercial property into one-of-a-kind boutique dog kennel • Filed legal permits and zoning with City of Atlanta • Manage employees and their schedules and payroll • Developed a small successful business from scratch and was able to purchase the property • Established a human resources department to train our employees better and lessen turnover • Social media account management and content creation (primarily photography) • Took care of clients and their pets (feeding, walking, boarding, medications, bathing, etc..) • Built up enough trust with my clients to allow them to let us enter their home to provide our services • Developed efficient communications strategies to better serve our clients while saving us time and money • Help manage multiple departments from an offsite admin point of view Show less



Dreams Collective

• United States
• Civic and Social Organizations

• Founder/Freelancer

  • Jan 2013 - Present

  Atlanta, Ga. • Created a metrics-oriented approach and data-driven methodology for entrepreneurship • Act as a catalyst for entrepreneurial incubation and brand acceleration services • Use proper tools and key performance indicators (KPI) to grow and to improve operating efficiency and bottom line profitability of a business • Provide tools, resources, and knowledge to support a thriving entrepreneurial ecosystem • Cultivate and advise in strategic areas that foster development and encourage… Show more • Created a metrics-oriented approach and data-driven methodology for entrepreneurship • Act as a catalyst for entrepreneurial incubation and brand acceleration services • Use proper tools and key performance indicators (KPI) to grow and to improve operating efficiency and bottom line profitability of a business • Provide tools, resources, and knowledge to support a thriving entrepreneurial ecosystem • Cultivate and advise in strategic areas that foster development and encourage growth • Educate and provide guidance on the appropriate business development and operational areas • Identifying market problems and helping with customer discovery process • Integrate usability studies, research and market analysis into product requirements • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm • Build upon a profitable and scalable business by further developing the market, through personal networking, business development, mentoring, and coaching skills Show less



Peachtree Restaurant Partners - IHOP

• United States
• Restaurants
• 1 - 100 Employee

• Information Technology Operations Specialist

  • Jan 2007 - Present

  • Started high school job on the weekends and summers as bus boy in family restaurant. Now a management company with 50+ franchise locations • Design and implement workflow automation solutions to optimize business processes, reducing manual tasks and enhancing efficiency. • Develop and maintain comprehensive knowledge bases to facilitate easy access to critical information for employees and staff. • Leverage expertise in Microsoft 365 to configure and customize productivity tools… Show more • Started high school job on the weekends and summers as bus boy in family restaurant. Now a management company with 50+ franchise locations • Design and implement workflow automation solutions to optimize business processes, reducing manual tasks and enhancing efficiency. • Develop and maintain comprehensive knowledge bases to facilitate easy access to critical information for employees and staff. • Leverage expertise in Microsoft 365 to configure and customize productivity tools, enabling seamless collaboration, communication, and data management. • Manage and enhance learning management systems (LMS) to deliver effective training programs, track learner progress, and assess training outcomes. • Provide training and support to end-users, ensuring they can proficiently utilize software and technology solutions. • Oversee IT operations, including infrastructure management, system upgrades, and cybersecurity measures to maintain a secure and reliable IT environment. • Offer technical support, troubleshooting, and issue resolution for software, hardware, and network-related problems, ensuring minimal downtime and disruptions. Show less



Lucid House Publishing

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Book Designer & Publishing Specialist

  • Jan 2019 - Jan 2022

  Atlanta Metropolitan Area • Acted as a catalyst to help the cofounders establish their business • Ensure design assets meet publishing requirements • Diagnose printing and file rejection issues • Collaborate with quality team members and stakeholders to ensure swift issue resolution • Thorough knowledge of type and typesetting systems as well as book production procedures and techniques • Developing interpretive and illustrative themes and concepts as needed to convey ideas and information • Help… Show more • Acted as a catalyst to help the cofounders establish their business • Ensure design assets meet publishing requirements • Diagnose printing and file rejection issues • Collaborate with quality team members and stakeholders to ensure swift issue resolution • Thorough knowledge of type and typesetting systems as well as book production procedures and techniques • Developing interpretive and illustrative themes and concepts as needed to convey ideas and information • Help create the best possible reading experience by ensuring the highest level of print and digital content quality across all formats and devices • Develop guidelines and quality assurance processes that ensure files meet all technical specifications • Provide remote support and customer satisfaction via email and phone to all authors trying to publish their work Show less



StudyHubb

• Digital Marketing & Technology Coordinator

  • Jan 2015 - Jan 2019

  Greater Atlanta Area • Designed and established branding of company • Created landing page using HTML 5 and CSS 3 • Project manager for hyperlocal Geo-targeting mobile applications (Android & ios) aimed at students • Conducted end user research to help identify user stories and help determine Minimum Viable Product (MVP) • Developed detailed spreadsheets to consolidate and analyze monthly results and budgets • Building web platform with wordpress and woocommerce • Domain & email management •… Show more • Designed and established branding of company • Created landing page using HTML 5 and CSS 3 • Project manager for hyperlocal Geo-targeting mobile applications (Android & ios) aimed at students • Conducted end user research to help identify user stories and help determine Minimum Viable Product (MVP) • Developed detailed spreadsheets to consolidate and analyze monthly results and budgets • Building web platform with wordpress and woocommerce • Domain & email management • Statistics and Analytics • Product manager for mobile and web apps • Developed business model and strategy • Determined revenue streams and pricing model • Created learning management system for distance learning • Maintain servers on Amazon AWS cloud platform and network security • Content creation such as writing blogs or designing social media posts • Social media promotions and campaign management • Content curation pertaining to relevant topics • Successfully raised money and got accepted into a startup incubator • App store optimization Show less



Mahala

• Associate Creative Director

  • May 2014 - Jan 2016

  Roswell, GA • Control company image and brand across all marketing collateral in print and electronic formats • Maintained content management system and customer relationship database • Social media management - maintained all online and social networks accounts • Serve as a digital subject matter expert, advising on digital campaign best practices • Researching consumer and competitor trends, to influence creative and messaging optimization • Acted as marketing generalist with a focus on… Show more • Control company image and brand across all marketing collateral in print and electronic formats • Maintained content management system and customer relationship database • Social media management - maintained all online and social networks accounts • Serve as a digital subject matter expert, advising on digital campaign best practices • Researching consumer and competitor trends, to influence creative and messaging optimization • Acted as marketing generalist with a focus on brand management and product management • Manage all digital marketing channels (e.g. website, blogs, emails, ABM, and social media) • Ensure brand consistency • Extracted useful insights from database marketing • Coordinated promotions, campaigns, trade-shows and merchandising • Produced media kit that demonstrated key marketing points for use in sales presentations/pitches • Managed online stores and eCommerce accounts for high profile celebratory accounts such as Katy Perry, LMAFO, Wu-Tang Clan, etc.. • Continually made data driven recommendations and refinements to the product • Implemented digital marketing strategy based on conversions and return on investment (ROI) • Measure ROI and KPIs and prepare budget needs • Created inbound marketing campaigns using search engine marketing and search engine optimization • Accompanied sales team on travels as a technical specialist to help with pitches • Closed warm leads via video conference calls while showcasing and demoing product • Performed routine SWOT analysis of direct competitors • Extensive market research and knowledge of financial industry and payment processing • Analyzing performance of paid media campaigns using native tools, ad servers and website analytics Show less



Skynet Technology Group

• Project Management Specialist

  • May 2014 - Dec 2015

  Roswell, Ga • Worked with remote teams stretching across the USA, South Africa, Europe & Israel • Collaborated on software development projects with the development team and department liaisons • Developed interpersonal skills having to deal with diversity of professionals • Provided market and consumer research to further improve market penetration • Helped manage products through entire life cycle • Coordinated workshops, trainings and presentations for clients • Automated sign-up… Show more • Worked with remote teams stretching across the USA, South Africa, Europe & Israel • Collaborated on software development projects with the development team and department liaisons • Developed interpersonal skills having to deal with diversity of professionals • Provided market and consumer research to further improve market penetration • Helped manage products through entire life cycle • Coordinated workshops, trainings and presentations for clients • Automated sign-up process and tracked on boarding clients till satisfaction • Wrote catalogs, course guides and training brochures • Enhanced the sales reps' understanding of complex product features • Responsible for maintaining the customer relationship management system • In charge of managing client accounts • Successful in developing and executing strategic plans • Managing projects from inception to completion • Provided user interface and user experience reports • Tested and reported all bugs for quality assurance • Condenses complex technical concepts into non-technical language for clients and sales team • Contributed to projects which furthered strategic business initiatives related to pricing, profitability, and client engagement • Providing clients with technical support with all custom developed and third-party software • Worked with technology team to optimize applications by integrating innovative technologies and performing upgrades • Performing diagnostic tests and debugging procedures, as well as presenting areas of process improvement and re-design Show less



Tin Drum Asian Kitchen

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2013 - May 2014

  Kennesaw, Ga • Acted as a manager, cook, host, and server • Oversee daily operations of the store • Assisted in hiring, training, and termination, along with scheduling and enforcement of all workplace regulations on a daily basis • Placing weekly orders for operational supplies, food preparation items, and produce • Scheduled appointments for equipment repairs, services, and any necessary replacement hardware • In charge of outbound marketing and running targeted promotions (direct mail… Show more • Acted as a manager, cook, host, and server • Oversee daily operations of the store • Assisted in hiring, training, and termination, along with scheduling and enforcement of all workplace regulations on a daily basis • Placing weekly orders for operational supplies, food preparation items, and produce • Scheduled appointments for equipment repairs, services, and any necessary replacement hardware • In charge of outbound marketing and running targeted promotions (direct mail, online coupons, in store discounts, etc..) • Dealt with all customer satisfaction via email support and phone • Assist my coworkers in taking orders, food preparation, service, and thorough deep-cleaning of the workplace • Implemented the delivery of strategic, revenue-driving initiatives • Made data-backed decisions to grow the local market in terms of revenue, experiences (both quality and quantity), as well as customer satisfaction • Added more valuable knowledge about the food, beverage, and service industry. Show less



Krannert Center Activities Board, Berry College

• Event Coordinator & Graphic Designer

  • Jun 2012 - May 2013

  Rome, Ga • This role is considered both a student work and leadership positions on campus • Planning, promoting, and facilitating various small and large-scale events within a specific budget • In charge of designing and formatting all graphic media pertaining to events • Coordinated and managed events which included a variety of recreational activities • Fast paced design environment required high efficiency • Designed visual communication elements using specialized design software •… Show more • This role is considered both a student work and leadership positions on campus • Planning, promoting, and facilitating various small and large-scale events within a specific budget • In charge of designing and formatting all graphic media pertaining to events • Coordinated and managed events which included a variety of recreational activities • Fast paced design environment required high efficiency • Designed visual communication elements using specialized design software • Contributed to idea generation and creative brainstorming sessions • In charge of all print media and also synced printers across campus • Content creation for social media marketing • Distribute marketing material around entire campus • Created promos and outbound marketing campaigns to draw more students to events • Involved in securing local support from various community partners and businesses • Liaising with regional and national entertainment companies, agents, performers, etc • Managed all aspects of meeting and event logistics including site selection, audio/visual and production, decor, online and onsite registration, transportation, food and beverage • Provided on-site management of all logistics throughout duration of events Show less



Berry College

• United States
• Higher Education
• 700 & Above Employee

• Technical Assistant

  • Aug 2011 - Jul 2012

  Rome, Ga • Responsible for assisting with the proper installation of telecommunications system around campus • Assisted in strategically planning network installations according to customer orders and technical specifications • Provided site troubleshooting support through testing, identification, and corrections of issues • Aided with repairs on faulty or broken hardware • Running cable through buildings to ensure they received proper connection to & from servers • Wired equipment and… Show more • Responsible for assisting with the proper installation of telecommunications system around campus • Assisted in strategically planning network installations according to customer orders and technical specifications • Provided site troubleshooting support through testing, identification, and corrections of issues • Aided with repairs on faulty or broken hardware • Running cable through buildings to ensure they received proper connection to & from servers • Wired equipment and established connections by placing fiber optics • Installing VoIP devices and configuring them properly • Helped install the fiber optics around campus which taught me valuable lessons in hardware and technical infrastructure Show less



Saxbys

• United States
• Hospitality
• 200 - 300 Employee

• Barista & Assistant Manager

  • Apr 2011 - Oct 2011

  Atlanta, Ga • Discussion skills were greatly improved due to always having to improvise friendly conversation • General maintenance of the facilities and equipment • Reduced payroll & labor costs by acting as force multiplier • Increased sales during slowest season as well as decreasing total costs • Responsible for serving faculty/staff, students, and the general public • Brewed coffee as a profession • Responsible for executing and continuously improving daily/ weekly/ monthly reporting… Show more • Discussion skills were greatly improved due to always having to improvise friendly conversation • General maintenance of the facilities and equipment • Reduced payroll & labor costs by acting as force multiplier • Increased sales during slowest season as well as decreasing total costs • Responsible for serving faculty/staff, students, and the general public • Brewed coffee as a profession • Responsible for executing and continuously improving daily/ weekly/ monthly reporting efforts Show less



Computer Labs/Information Technology, Berry College

• Teacher's Assistant & Lab Instructor

  • Sep 2010 - Aug 2011

  Rome, Ga • Responsible for maintenance and upkeep of computer labs around campus • Taught children the basic skills required to operate computers and e-learning software programs • Tutored students at public schools around county, included multiple locations • Acted as teacher’s assistant and helped with student monitoring • Working with children in a fast-paced academic environment helped develop my patience and my improved my emotional intelligence skills