Javier Algar
Head of Data Operations at Nextail- Claim this Profile
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English Professional working proficiency
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French Full professional proficiency
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Spanish Native or bilingual proficiency
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Bio
Sandra Campo
Javier is an outstanding professional, highly analytical, collaborative and with an impecable attitude towards customers and colleagues, a true deliverer. We worked together in several customer onboarding projects and he always went the extra mile, relentlessly working to his best and always with a smile. He also has a lot of interpersonal skills, emotional intelligence and the ability to mentor and lead more junior staff. He's a great project-customer operations manager and team lead, and would never hesitate to recommend him to any company.
Sandra Campo
Javier is an outstanding professional, highly analytical, collaborative and with an impecable attitude towards customers and colleagues, a true deliverer. We worked together in several customer onboarding projects and he always went the extra mile, relentlessly working to his best and always with a smile. He also has a lot of interpersonal skills, emotional intelligence and the ability to mentor and lead more junior staff. He's a great project-customer operations manager and team lead, and would never hesitate to recommend him to any company.
Sandra Campo
Javier is an outstanding professional, highly analytical, collaborative and with an impecable attitude towards customers and colleagues, a true deliverer. We worked together in several customer onboarding projects and he always went the extra mile, relentlessly working to his best and always with a smile. He also has a lot of interpersonal skills, emotional intelligence and the ability to mentor and lead more junior staff. He's a great project-customer operations manager and team lead, and would never hesitate to recommend him to any company.
Sandra Campo
Javier is an outstanding professional, highly analytical, collaborative and with an impecable attitude towards customers and colleagues, a true deliverer. We worked together in several customer onboarding projects and he always went the extra mile, relentlessly working to his best and always with a smile. He also has a lot of interpersonal skills, emotional intelligence and the ability to mentor and lead more junior staff. He's a great project-customer operations manager and team lead, and would never hesitate to recommend him to any company.
Experience
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Nextail
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Spain
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Software Development
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100 - 200 Employee
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Head of Data Operations
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Dec 2021 - Present
Responsible of data integrations and analytics
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Senior Change Manager
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Dec 2020 - Jan 2022
Responsbible of new retail strategy implementaiton and change management in customers Tools: SQL, Microsoft office, PowerBI, Visual basic, Python
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Product Manager
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Dec 2020 - Jan 2022
Scaling operations by increasing customer autonomy and developing tools to reduce operational workload through Lean Startup methodologyTools: AWS, RDS, Kanbanize, Python
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Customer Services Manager
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Dec 2019 - Dec 2020
Lead key digital transformation and change management projects through Nextail SaaS in several regions (Spain, France, Russia), leading customer communication and governance from operational to "C" level. Active contributor in the definition and implamentation of CJ procedure and new operations organizationTools: SQL, Microsoft office, PowerBI, Visual basic, Python
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Customer Operations Associate
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Oct 2018 - Dec 2019
Project manager owning the end-to-end implementation and roll-out of Nextail SaaS acc. best practices: data integration -> Onboarding -> Roll-out -> Customer engagement -> Loyalty.Led value generated meetings (Quarterly Business Reviews)Tools: SQL, Microsoft office, Visual basic, R
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Flowserve Corporation
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Commercial Operations Team Leader
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Jan 2016 - Sep 2018
- Led Commercial operations team for Major projects and key contact for sales in the EMEA region- Responsible of booking forecasting and workload distribution- Pozuelo facility products expansion marketing- Commercial operations process and procedures definition and implementation- Responsible for negotiation and agreement of Legal and Commercial Terms and Conditions for contracts +500k$- Succesfully achieved Green belt certification (DMAIC): reduce main product line costs and offer-cycle time by 25%
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Project manager of Pozuelo facility integration to Flowserve corporation
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May 2017 - Sep 2017
Responsible for the implementation of Flowserve process and procedures of work in SIHI heritage facility. Progress reported weekly to USA HQ. Main corporate KPIs (On time delivery and Past due backlog) improved through 6 sigma-DMAIC methodology.
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Commercial operations Application Engineer
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Nov 2011 - Jan 2016
Preparation of technical and commercial proposals, supporting sales team and customers in the EMEA region across several industrial sectors (renewable energy, chemical, O&G, water, desalination) exceeding KPIs year by year.
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Education
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2017 - 2018
IE Business School
Executive Big Data and Business Analytics, Big Data Analytics -
2017 - 2017
Flowserve corporation
Six Sigma Green Belt, Continous Improvement Process (CIP) -
2009 - 2011
Icam - Institut Catholique d'Arts et Métiers
Industrial Engineer degree (Double degree), Fluid dynamics - Compressible flow -
2005 - 2010
Universidad Pontificia Comillas
Industrial Engineering, Engineering
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