Experience

PrettyLittleThing.com

• United Kingdom
• Retail Apparel and Fashion
• 400 - 500 Employee

• 3rd Line Senior Infrastructure Engineer

  • Dec 2018 - Present

  AchievementsDeployment of MacOS management Platform ( Jamf ) SCCM migration to baseline 2103SSO Implementation for (Slack, Atlassian, Exponea, AWS, GitHub, Freshworks, Mimecast)MFA impletation for Office 365Creation of forest trust between two domains Implementation of Access Control system ( Kisi ) Documentation on All projectsAzure Ad and Office 365 ManagementBitdefender Endpoint ManagementMimecast and Proofpoint Implementation and AdministrationMicrosoft, Jamf, Bitdefender and More Licensing Procurement Show less

• 3rd Line Infrastructure Analyst

  • Dec 2018 - Present



Kaplan

• United States
• Education Administration Programs
• 700 & Above Employee

• 3rd Line IT Infrastructure Analyst

  • May 2012 - Dec 2018

  Provide infrastructure support, and on all deployment projects. Responsible for all the midlands and north region. Addressing of onsite and offsite calls and projects.Achievements - Placed in charge of all the midlands and north regions offices, to provide them with infrastructure support, hardware, relocations and software deployments.- Implementation and upgrade of SCCM 2007 and 2016- Creation of SCCM Library (Drivers, Software & OS)- Creation of documentation on Deployment services for Computer based exams, Virtual Servers and Desktops.- Provide training and oversee 2nd line Analyst’s- Schedule and oversee project deployments for all sites.- Hardware upgrade/refresh of physical servers, desktop and laptop.- Test of compatibility and functionality of new hardware for the business.- Virtualization of File and Print servers, Distribution points and App servers. Show less

• 2nd / 3rd Line Helpdesk Analyst

  • Sep 2007 - May 2012

  2nd line support Kaplan Financial Achievements - Promoted to 2nd Line Support and placed in charge of onsite and offsite support for the entire business- Support of over 2000 employees while maintaining high support standards and SLA’s- Management of 20 offices across the UK, making sure all sites was always up to date with hardware and software.- Created a PC and Laptop image library and enforced security and policies through GPo for all users.- Ensure SOX compliance was always met for Starters, Leavers and movers. Show less



Twin Systems Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Engineer

  • Jul 2007 - Sep 2007

  Achievements - Promoted from IT Technician to 1st Line Support Analyst, ahead of other internal and external candidates - Provided support to multiple companies via telephone, email and on site. - Promoted to in house support for companies in the financial sector. - Maintained and improved SLA’s while performing in house support. Achievements - Promoted from IT Technician to 1st Line Support Analyst, ahead of other internal and external candidates - Provided support to multiple companies via telephone, email and on site. - Promoted to in house support for companies in the financial sector. - Maintained and improved SLA’s while performing in house support.



Human Touch

• Netherlands
• Human Resources
• 1 - 100 Employee

• IT Engineer

  • Mar 2006 - Sep 2007

  Achievements - Relocated the network and office equipment including phone services out of hours resulting in no downtime for the businesses. - Provided full equipment testing and assessment prior to decommission and re-commission. Re-commissioning and test Achievements - Relocated the network and office equipment including phone services out of hours resulting in no downtime for the businesses. - Provided full equipment testing and assessment prior to decommission and re-commission. Re-commissioning and test