Experience

B&T Consulting Group

• Costa Rica
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Analyst II

  • Jul 2021 - Present

  BRM in charge of gathering information and assesoring business on their IT needs. Also play the role of SME for SAP either resoliving or helping the users to escalate the issues to the correct support BRM in charge of gathering information and assesoring business on their IT needs. Also play the role of SME for SAP either resoliving or helping the users to escalate the issues to the correct support



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Engineer L2

  • Dec 2020 - Present

  Support Engineer for Microsoft users. Helping users to solve technical issues for different MS tools like Office Package, Teams, Outlook and few other internal applications. Also due to high performance I have been given the opportunity to run QA evaluations for all agents taking calls Support Engineer for Microsoft users. Helping users to solve technical issues for different MS tools like Office Package, Teams, Outlook and few other internal applications. Also due to high performance I have been given the opportunity to run QA evaluations for all agents taking calls



Inter-American Development Bank

• United States
• International Trade and Development
• 700 & Above Employee

• Finance Specialist

  • Jul 2017 - Aug 2019

  o Helping users to enter invoices and credit notes and Mass Uploads reducing resolution time from 5 business day to 2 businesso Approval and disbursement for Cash Advances and Travel Authorizations in Concur and LMS ensuring compliance with Administrative Policies AM-425 and AM-425 Annex 1, Travel Policies AM-501 AM-502, among others.o Partial preparation of Financial Statements and Pensions Statements helping the team improve the delivery time in 2 business days from standardo Run process for Invoice Plan for all IDB group consultants.o Prepare reports in ServiceNow related to accounts payable, travel reimbursements and accounts receivable functions.o Constant point of contact within team partners to help resolve issues presented on daily basis, such us SAP configuration, information research, and production testingo Proactivity to request participation on new processes assigned to the team allowing to increase the scope and providing visibility to managemento Constant usage of TCODE PA20 as part of vendor information checkingo Provide support for testing change requests for AR/AP modules in SAP for IADB in HQ.o Constant contact with many of the Country Offices of the bank and USAo Trained new team members on usage of institutional systems.o Other responsibilities on daily basis are reconciliations for Credit Card statements Show less

• SAP Support Analyst

  • Mar 2016 - Jul 2017

  Helping users with processes on PE1 (ECC) and PS1 (SRM), creating, modifying and deleting Shopping Carts, Purchase Orders, Confirmations and Service Entry Sheets, Reinstatements, PO Invoices and non-PO Invoiceso 2 Way Match process handlingo Sent to HQ to receive training on Year End Closing process and share the knowledge gain to my peers in different training sessionso SAP HR module thru ESS or FIORI helping users to modify personal information, entering leave requests and time sheets. Also helping them to check their pay slips and request employment letters.o Also, I was given with the role of SAP Fire Fighter on which I’m in charge of deleting duplicated bank statement, setting final invoice flag to POs. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• QA Analyst

  • Jul 2014 - Mar 2016

  QA Analyst for Citi Bank account including validation on: Cross browser testing Mobile Device testing Responsive testing Creative testing Banner testing CMS tool validation (teamsites HP Content Center Professional) ADA testing( Americans with Disabilities Act) using NVDA and JAWS QA Analyst for Citi Bank account including validation on: Cross browser testing Mobile Device testing Responsive testing Creative testing Banner testing CMS tool validation (teamsites HP Content Center Professional) ADA testing( Americans with Disabilities Act) using NVDA and JAWS



Intel Corporation

• Engineer

  • May 2007 - Dec 2013