Intake Advocate

Wage and Investment CSR

• Oct 2011 - Present

Attends tax payers phone calls with tax issues. Process installment agreements, refund inquiries, math errors adjustments and general inquiries. Work with identity theft 's special line. Attends tax payers phone calls with tax issues. Process installment agreements, refund inquiries, math errors adjustments and general inquiries. Work with identity theft 's special line.

Customer Service Representative

• May 2010 - Oct 2011

Served as a customer service representative, resolved billing, equipment and network troubleshooting. Performed plan changes and educated customers with current plans and proper device usage. Applied credits to account and manage payments and payments arrangements. Served as a customer service representative, resolved billing, equipment and network troubleshooting. Performed plan changes and educated customers with current plans and proper device usage. Applied credits to account and manage payments and payments arrangements.

Letter Carrier

• Feb 2008 - Feb 2010

Delivered and collected the mail in different routes. Sorted and organized the mail for distribution. Delivered and collected the mail in different routes. Sorted and organized the mail for distribution.

Cashier

• Jun 2006 - Feb 2008

Served as a cage and slot cashier handling money transactions such as atm, chips, checks, cage markers, iou's, jackpots and coins cash out. Provided excellent customer service to all our clients plus served as trainer to new cashiers. Have knowledge in the Bally computer system, automatic dispenser and perconta coin machines. Served as a cage and slot cashier handling money transactions such as atm, chips, checks, cage markers, iou's, jackpots and coins cash out. Provided excellent customer service to all our clients plus served as trainer to new cashiers. Have knowledge in the Bally computer system, automatic dispenser and perconta coin machines.

Acting supervisor / DCO

• Jun 2003 - Jun 2006

Served as a data entry clerk. Keyed more than 1,000 images per hour with a 99.5% accuracy rating. As an acting supervisor, I was in charged of 40+ employees and day to day operations systematic. Closed shifts, prepared and send detailed reports of the operation's progress; maintained up-to-date work schedules, attendance and audits reports. Served as a data entry clerk. Keyed more than 1,000 images per hour with a 99.5% accuracy rating. As an acting supervisor, I was in charged of 40+ employees and day to day operations systematic. Closed shifts, prepared and send detailed reports of the operation's progress; maintained up-to-date work schedules, attendance and audits reports.

Customer Service Specialist

• Feb 2003 - Jun 2003

Served as a customer service representative, resolved billing, equipment and network troubleshooting. Performed plan changes and educated customers with current plans and proper device usage. Applied credits to account and manage payments and payments arrangements. Served as a customer service representative, resolved billing, equipment and network troubleshooting. Performed plan changes and educated customers with current plans and proper device usage. Applied credits to account and manage payments and payments arrangements.

Insurance Agent

• Sep 2001 - Feb 2003

Independent life insurance agent. Sold life, cancer and disability insurance policies. Quoted rates premiums and educated customers by their needs. Sold IRA plans as investment instruments and calculated future dividends by guaranteed fix interest. Independent life insurance agent. Sold life, cancer and disability insurance policies. Quoted rates premiums and educated customers by their needs. Sold IRA plans as investment instruments and calculated future dividends by guaranteed fix interest.

Administrative Assistant Agent

• Apr 2000 - Aug 2002

Attended customers by phone and personally. Collected insurance premiums and closed sales. Assisted in daily office functions. Delivered policy documents to auto dealers and insurance companies. Educated customers on policy coverage and deductibles. Attended customers by phone and personally. Collected insurance premiums and closed sales. Assisted in daily office functions. Delivered policy documents to auto dealers and insurance companies. Educated customers on policy coverage and deductibles.

Interviewer

• Dec 1999 - Apr 2000

Delivered census 2000 questionnaires and interviewed the public to collect census data. Delivered census 2000 questionnaires and interviewed the public to collect census data.

Insurance Broker

• Aug 1999 - Dec 1999

Sold and quoted life insurance policies to customers. Worked with term insurance and whole life policies. Sold and quoted life insurance policies to customers. Worked with term insurance and whole life policies.

Unaco

• Sep 1998 - Nov 1998

Served as a claim investigator for the adjustment department. Took pictures, measurements and evidence of damage claims for homes and apartments after Hurricane Georges. Filed reports for claims adjustments. Served as a claim investigator for the adjustment department. Took pictures, measurements and evidence of damage claims for homes and apartments after Hurricane Georges. Filed reports for claims adjustments.

Lead Cashier

• Oct 1997 - Nov 1998

Assisted as a customer service representative and cashier at Union Plaza parking lot. Collected monthly payments fees for parking privileges and daily hour to hour premiums. Closed shift, counted and deposited daily operation collections. Assisted as a customer service representative and cashier at Union Plaza parking lot. Collected monthly payments fees for parking privileges and daily hour to hour premiums. Closed shift, counted and deposited daily operation collections.