Experience

Ohana Construction Inc.

• Construction
• 1 - 100 Employee

• Roofing

  • Oct 2019 - Present



Wyndham Destinations

• Honolulu, HI

• Sales Consultant

  • Apr 2019 - Oct 2019

  • Interview clients (both owners and prospective owners) to determine their specific timeshare property needs • Respond to inquiries regarding available timeshare properties, their locations and features and benefits • Develop referrals or / and leads through client contact and cold calling activities and perform regular follow up activities • Fulfil clients’ requests regarding property pricing, property maps, descriptions and network information • Develop strategically layered questions to determine each clients’ specific requirements • Schedule appointments with prospective clients and create and deliver timeshare property presentations to them • Provide clients with information on fixed ownership plans, factual ownership and point-based plans • Conduct and manage business transactions by thoroughly reviewing loan applications and financial documents • Formulate strategies to analyze problems and overcome timeshare management problems • Complete purchase summary worksheets and develop plans to minimize cancellations and provide comprehensive owner assurances • Explain the features, advantages and benefits of properties and advocate appropriate amount of points to accommodate both owners and prospective owners • Provide clients with information of financing options and assist them in obtaining them • Create timeshare contracts and monitor them to minimize rescission decisions and ensure timeliness of closings • Ascertain that all correlating paperwork and documentation is completed within the provided timeline



JN Auto Group

• HONOLULU, HI

• Assistant Sales Manager/Sales Manager/Finance Manager

  • Nov 2017 - Mar 2019

  Supervise, track and report the logging of prospects and customers into the dealership CRM and ensure proper prospecting and follow up via telephone, social media, and email before and after the sale, Set daily goals for prospecting, monthly sales goals as well as coaching and supervising individuals as needed in order to achieve them. Conduct daily meetings for staff to set daily plan of attack and address any questions, or concerns. Manage inventory to include coordinating with the Service Dept. for preparation of vehicles for the salesfloor, and maintenance of used inventory. Maintain website inventory to include taking and posting of photographs, communication with online finance applicants and the processing of their applications. Maintain internet presence via social media content. - Obtain lending approvals - Establish relationships with existing and new lenders - Offer Customer entitlements including Warranties, Gap, Tire & Wheel, and Theft Products - Complete all loan and title paperwork - Assist Sales and Sales management with creating additional deals Develop a productive relationship within all departments -- Parts, Service, and Accounting - Follow up with all potential buyers by monitoring and prospecting with our CRM - Ensure that all sales people understand the entitlements available to our customers - Set an example of professionalism through actions and appearance Work closely with sales team on deals to obtain financing - Set goals to achieve for products - Prepare lending packets for funding with complete paperwork - Establish Rapport with customers. - Computer experience with Customer Relationship Management skills Proven track record of successfully meeting and exceeding sales goals - Excellent customer service, organizational and negotiation/closing skills



C & C SPORTS INC

• United States
• 1 - 100 Employee

• Finance Manager

  • Jun 2017 - Nov 2017

  Submit prospective customers for financing, create and aid in the structure of deal quotes. • Cooperation and negotiation with financial institutions to secure financing. • Gathering of any and all stipulations for customers, as prescribed by the approving lending institution, to secure timely funding • Utilizing a menu system, present all available products and services available through the dealership for a buyer to protect their significant investment • Complete all paperwork, and package deal jackets for submission to lending institutions and to our business office for finalization, and physical archival. • Mentor Sales Professionals in regards to objection handling, properly obtaining of commitments, and closing.



Biker Bob's Harley-Davidson

• Taylor, MI

• Finance Manager

  • Mar 2017 - Jun 2017

  Submit prospective customers for financing, create and aid in the structure of deal quotes. • Cooperation and negotiation with financial institutions to secure financing. • Gathering of any and all stipulations for customers, as prescribed by the approving lending institution, to secure timely funding • Utilizing a menu system, present all available products and services available through the dealership for a buyer to protect their significant investment • Complete all paperwork, and package deal jackets for submission to lending institutions and to our business office for finalization, and physical archival. • Mentor Sales Professionals in regards to objection handling, properly obtaining of commitments, and closing.



BRIGHTON HARLEY-DAVIDSON

• BRIGHTON, MI 48116

• FINANCE MANAGER

  • Aug 2016 - Feb 2017



Biker Bob's Harley-Davidson

• Taylor, M

• Finance Manager

  • Mar 2016 - Jul 2016

  Submit prospective customers for financing, create and aid in the structure of deal quotes. • Cooperation and negotiation with financial institutions to secure financing. • Gathering of any and all stipulations for customers, as prescribed by the approving lending institution, to secure timely funding • Utilizing a menu system, present all available products and services available through the dealership for a buyer to protect their significant investment • Complete all paperwork, and package deal jackets for submission to lending institutions and to our business office for finalization, and physical archival. • Mentor Sales Professionals in regards to objection handling, properly obtaining of commitments, and closing.



Saginaw Valley Ford Lincoln

• Saginaw, Michigan

• Internet Sales Manager

  • Jul 2015 - Mar 2016

  Submit prospective customer for financing, create and aid in the structure of deal quotes; gather information for the preparation and presentation of all auto sales related documents to a buyer for endorsement; utilizing a menu system, present all available products and services available through the dealership for a buyer to protect their significant investment; cooperation and negotiation with financial institutions to secure financing according to prescribed structure; gathering of any and all stipulations for customers, as prescribed by the approving lending institution, to secure timely funding; Complete all paperwork, and package deal jacket for submission to lending institutions and to our business office for finalization, and physical archival. Maintain Internet presence for inventory of 150+ pre-owned, and 180+ new vehicles by photographing, posting to and removing posts from dealership website, 3rd party marketing websites and social media. Work with sales leads from various internet sources, providing the customer with information and guidance in the selection and purchase new and pre-owned vehicles. Converting leads into vehicle demonstration appointments and, finally, into vehicle sales. Upon arrival, connect prospect with salesperson to continue the sales process on-site or continue personally.



Republic Harley-Davidson

• STAFFORD, TEXAS

• Sales/Finance/Internet Manager

  • Oct 2014 - Jun 2015



Harley-Davidson Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• General Sales Manager

  • Mar 2014 - Oct 2014

  Hire and train Salespeople and Finance Managers to play their respective roles in the sales process. Supervise, track and report the logging of prospects and customers into the dealership CRM and ensure proper prospecting and follow up via telephone, social media, and email before and after the sale, Set daily goals for prospecting, monthly sales goals as well as coaching and supervising individuals as needed in order to achieve them. Conduct daily meetings for staff to set daily plan of attack and address any questions, or concerns. Manage inventory to include coordinating with the Service Dept. for preparation of vehicles for the salesfloor, and maintenance of used inventory. Maintain website inventory to include taking and posting of photographs, communication with online finance applicants and the processing of their applications. Maintain internet presence via social media content. Coordinate with wholesalers to process acquired vehicles deemed unsuitable for the salesfloor. Keep a personal inventory database to include accurate count, and pertinent vehicle information for quick reference and regular reporting. Utilizing the ADP Lightspeed NXT DMS, Dealink, H-DNet, and various internet-based interfaces and databases, submit customer applications for credit, structure deals according to approved programs and customer input in regards to individual needs, present figures and close deals, prepare all deal paperwork, present paperwork and preside over signing process, package deals and submit for funding. Previous experience with Reynolds and Reynolds, and ADP Drive DMS. Conduct after-sale follow up to ensure superior customer service after the sale and secure superior CSI survey scores.



INFINITI of Honolulu

• Honolulu, HI

• Finance Manager

  • Aug 2013 - Mar 2014

  Create and aid in the structure of deal quotes; act in an assistant sales manager’s capacity to aid in the closing of deals with customers; gather information for the preparation and presentation of all auto sales related documents to a buyer for endorsement; present all available products and services available through the dealership for a buyer to protect their significant investment; cooperation and negotiation with financial institutions to secure financing according to prescribed structure; gathering of any and all stipulations for special finance customers, which make up a majority of clientele, as prescribed by the approving lending institution, to secure timely funding; Complete all paperwork, and package deal jacket for submission to lending institutions and to our business office for finalization, and physical archival; Create digital deal jacket for offsite archival.



Aloha Kia Waipahu

• Waipahu, HI 96797

• Finance Manager

  • Jul 2012 - Jul 2013

  Utilizing the ADP Drive software suite, and the internet, submit prospective customer for financing, create and aid in the structure of deal quotes; act in an assistant sales manager’s capacity to aid in the closing of deals with customers; gather information for the preparation and presentation of all auto sales related documents to a buyer for endorsement; present all available products and services available through the dealership for a buyer to protect their significant investment; cooperation and negotiation with financial institutions to secure financing according to prescribed structure; gathering of any and all stipulations for special finance customers, which make up a majority of clientele, as prescribed by the approving lending institution, to secure timely funding; Complete all paperwork, and package deal jacket for submission to lending institutions and to our business office for finalization, and physical archival; Create digital deal jacket for offsite archival. 80% of deals in this dealership require special financing from sub-prime lenders with stipulations required to fund.



Cycle City Ltd.

• Sales Consultant

  • Jun 2011 - Jul 2012



Cutter Mazda Buick GMC

• Sales Consultant/Internet Sales Manager

  • 2009 - 2011