JAVIER MARTINEZ
Designated Service Manager for Cisco NGFW & Cisco AnyConnect at Nub 7/8 at Nub7/8- Claim this Profile
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Ingles Professional working proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Credentials
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Fundamentos de ITIL: La mejora de servicios
LinkedInApr, 2021- Nov, 2024 -
NICE Interaction Management R4.1 - Cisco & Avaya Active VoIP Integrations
NICE Ltd -
NICE Interaction Management R4.1 - Fundamentals Part 1
NICE Ltd -
NICE Interaction Management R4.1 - Fundamentals Parts 1&2
NICE Ltd -
NICE Sentinel Advanced R4.1 for NICE Interaction Management
NICE Ltd
Experience
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Nub7/8
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Colombia
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Business Consulting and Services
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100 - 200 Employee
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Designated Service Manager for Cisco NGFW & Cisco AnyConnect at Nub 7/8
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Oct 2022 - Present
Designated Service Manager for Cisco Security NGFW And Cisco AnyConnect at Nub 7/8 Responsible for providing product Implementation, adoption, and optimization support to customers & partners and help them overcome technical barriers that they might experience as they deploy and use Cisco products. Designated Service Manager for Cisco Security NGFW And Cisco AnyConnect at Nub 7/8 Responsible for providing product Implementation, adoption, and optimization support to customers & partners and help them overcome technical barriers that they might experience as they deploy and use Cisco products.
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Tech Senior Specialist – TECH CORE - Adidas Colombia
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May 2022 - Sep 2022
Tech Senior Specialist – TECH CORE- Adidas Colombia. T Operations support, daily service IT tasks, incidents and IT support for all different users providing tech service. Networking Smart Hands local and Remote Services. Tech Senior Specialist – TECH CORE- Adidas Colombia. T Operations support, daily service IT tasks, incidents and IT support for all different users providing tech service. Networking Smart Hands local and Remote Services.
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Profesional independiente
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Bogota, D.C., Capital District, Colombia
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Information Technology Support Specialist
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Jun 2021 - Apr 2022
IT Operations support, daily service coordination tasks, incidents and IT support for all different users providing tech service. Networking Smart Hands local and Remote Services. Backup of the IT support staff for different companies in Colombia or anothers Latin America Countries. IT Operations support, daily service coordination tasks, incidents and IT support for all different users providing tech service. Networking Smart Hands local and Remote Services. Backup of the IT support staff for different companies in Colombia or anothers Latin America Countries.
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ICU Medical
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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IT Desktop Support Tech Latin America at ICU Medical
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Aug 2018 - Jun 2021
In charge of business supporting the company, IT infrastructure for Latin America Countries, Colombia, Peru, Chile & Argentina. Guarantee the operation of the users' technology equipment. Assembly of new offices in Bogota and Peru IT infrastructure. Local and remote support. In charge of business supporting the company, IT infrastructure for Latin America Countries, Colombia, Peru, Chile & Argentina. Guarantee the operation of the users' technology equipment. Assembly of new offices in Bogota and Peru IT infrastructure. Local and remote support.
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Pfizer
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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IT Local Site Support Services ( Contractor)
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Jun 2015 - Aug 2018
Local It providers and contract management. . Operations and Technical Support · Equipment and Software Maintenance · IMAC, Redeployment and Disposal of Equipment · Software Support Requirements · Asset Inventory and Management · Software/ Equipment Configuration & Distribution · VIP and Executive Support · Touch Support for Data Center related issues/ requests · Touch Support for Network related issues/ requests LAN/WAN Network administration, Voice & Printers Support Desktop/ Laptop related support. Power Maintenance/ UPS Maintenance activity at any site Show less
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Sanmartech S.A.S
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Bogota Colombia
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Technical & Sales Consultant.
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Mar 2014 - May 2015
• Business development. • Technologies specialist. • Internetworking Consultant. • Sales and presales operations consultant. • Administrative support. • Business development. • Technologies specialist. • Internetworking Consultant. • Sales and presales operations consultant. • Administrative support.
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Unión Eléctrica S.A
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Colombia
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IT Services and IT Consulting
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200 - 300 Employee
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Junior Project Engineer
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Feb 2014 - Mar 2014
IT Projects Engineer. • Roles and responsibilities supervision and evaluation for the staff in charge. • Analysis of failures and affectation on the fulfillment of goals and commitments. • Coordination of activities for operational staff. • Guarantee the fulfillment of commitments, goals, expenses and objectives of the project. • Design and implementation of action plans for the optimization of resources seeking improvement in time. • Interaction, implementation and verification of HSE standards. Show less
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NICE
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United States
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Software Development
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700 & Above Employee
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Professional Services Engineer at NICE Systems
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Aug 2013 - Nov 2013
Professional Services Engineer (Outsotrcing Sutherland Global Service Colombia) · Provide advanced expertise in Nice Systems and Recording solutions Professional Services Engineer (Outsotrcing Sutherland Global Service Colombia) · Provide advanced expertise in Nice Systems and Recording solutions
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Sanmartech S.A.S
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Bogota Colombia.
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Sales & Technology Consultant ( Freelance )
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Dec 2010 - Aug 2012
Commercial and operational support to the commercial department and technology, operations, Integration, network design, Routing, Switching, VOIP telephony, Server infrastructure and user support. Support in new technological solutions, IT integration, consultative sale, business development and solutions, customer loyalty. Commercial and operational support to the commercial department and technology, operations, Integration, network design, Routing, Switching, VOIP telephony, Server infrastructure and user support. Support in new technological solutions, IT integration, consultative sale, business development and solutions, customer loyalty.
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Citibank (Banamex USA)
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Banking
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700 & Above Employee
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Regional Engineer ( Outsourcing )
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2007 - 2010
Regional network engineering for 6 Central America countries. Network infrastructure and architecture projects designer. Networking infrastructure projects implementation coordinator. Networking infrastructure issues support. Firewall, IT Networking, Switching, WAN/LAN, VOIP and MPLS areas. Regional network engineering for 6 Central America countries. Network infrastructure and architecture projects designer. Networking infrastructure projects implementation coordinator. Networking infrastructure issues support. Firewall, IT Networking, Switching, WAN/LAN, VOIP and MPLS areas.
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IT Operations Engineer (Citibank Latin America)
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2003 - 2007
Regional network engineering for 12 Latin America countries. Network infrastructure and architecture projects designer. Networking infrastructure projects implementation coordinator. Networking infrastructure issues support. Firewall, IT Networking, Switching, WAN/LAN, VOIP and MPLS areas. Regional network engineering for 12 Latin America countries. Network infrastructure and architecture projects designer. Networking infrastructure projects implementation coordinator. Networking infrastructure issues support. Firewall, IT Networking, Switching, WAN/LAN, VOIP and MPLS areas.
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Links S.A (Bogota Colombia)
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Colombia
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Sales And Pre-Sales Engineer
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Jan 1996 - May 2003
Sales, and presales functions, Nerworking and telecomunications Projects development. Networking support, Cisco, Avaya, NortelNetworks, Lucent Technologies, Implementation and technical support. Sales, and presales functions, Nerworking and telecomunications Projects development. Networking support, Cisco, Avaya, NortelNetworks, Lucent Technologies, Implementation and technical support.
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Education
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2004 - 2007
Universidad Jorge Tadeo Lozano
Administración de Sistemas De Información, Ingeniería de telecomunicaciones -
1995 - 2000
Universidad Antonio Nariño
Ingeniería Electrónica y Automatización Industrial, Ingeniería eléctrica y electrónica -
1993 - 1994
Instituto De Capacitacion Electronica INCEL
Técnico En Electricidad y Electrónica., Electricidad y Electronica.
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