IT Support Technician

• May 2022 - Present

Junior System Administrator

• Nov 2020 - Mar 2022

• Provide fast troubleshooting and reliable solution for all the requested tickets • IT support for small businesses and Privates • Build personalised desktop and create a plan for any future upgrade with AWS • Reballing and replace microchips on motherboards • Structured cable management on site • Provide fast troubleshooting and reliable solution for all the requested tickets • IT support for small businesses and Privates • Build personalised desktop and create a plan for any future upgrade with AWS • Reballing and replace microchips on motherboards • Structured cable management on site

IT Technician, Remote Helpdesk

• Dec 2015 - Dec 2018

• Monitored systems in operation to troubleshooting areas such as Networking, Linux and Windows Server, Active Directory, DHCP and Zimbra Mail • Brokedown and evaluated user problems using test scripts, personal expertise, and probing questions. • Monitored systems in operation to troubleshooting areas such as Networking, Linux and Windows Server, Active Directory, DHCP and Zimbra Mail • Brokedown and evaluated user problems using test scripts, personal expertise, and probing questions.

IT Project Manager/Junior System Administrator

• Jan 2013 - Nov 2015

Acted as an IT Project Manager, overseeing projects, and simultaneously functioned as a Junior System Admin and Network Technician. ● Managed IT projects, including the configuration and maintenance of networks, setting up Microsoft tools (like Active Directory), and handling various technical responsibilities. ● Led a team in testing our disaster recovery plan at a remote location to ensure preparedness for any potential issues. ● Identified and successfully implemented cost-saving opportunities to optimize spending and ensure compliance with software licenses. ● Maintained computer storage systems, ensuring their performance through regular updates and fixes. ● Managed diverse tasks, including creating copies, setting up computer templates, and monitoring computer systems. ● Conducted thorough testing to guarantee the seamless operation of new systems before deployment. ● Established and maintained the cables and servers connecting our computers, ensuring a reliable and efficient network infrastructure. Show less

Support Technician

• Oct 2011 - Nov 2012

• Technical Supervisor. Migration and upgrade project for General Treasury of Republic Supervisor. • Configured hardware, devices, and software to set up workstations for employees. • Patched software and installed new versions to eliminate security problems and protect data. • Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues. • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. • Removed and replaced malfunctioning components to correct hardware problems. Show less