Experience

HiEd inc.

• United States
• Computer Hardware
• 1 - 100 Employee

• Assistant Manager

  • Sep 2017 - Present

  Function as Store Manager in the absence of the incumbent and assist the Store Manager with merchandising, inventory, and ordering of computers from various manufacturers and software. • Conduct formal training of new team members and meet regularly with team members to review performance and inform them of changes in products. • Conduct outside sales calls to various campus departments to market and sell hardware and software. − Consistently meet goals for developing new business. • Utilize Social Media to promote store services and manage all in-store marketing and advertising. • Meet/exceed all performance goals for sales, profitability, shrink, and customer service. Show less



Grainger

• United States
• Retail Office Equipment
• 700 & Above Employee

• Inside Sales Associate

  • Feb 2016 - Jun 2017

  - ISA assigned to National Accounts / Contracts - Influence purchasing decisions of client members from Prime Advantage & Distributors & Solutions LLC (GPOs) Group Purchasing Organizations - Train customers on how to take advantage of their specific contract benefits - Train customers on how to effectively utilize Grainger / Grainger.com - Specific Segment: Industrial manufacturing, food processing and beverage distribution industries - Present key solutions and products to over 600 companies - Manage 656 company accounts with total ~$2M / year spend - Develop and maintain relationships with clients, purchasers, brokers, buyers, manufacturers and suppliers - Facilitate over-the-phone meetings between key decision makers to influence purchasing decision - Strategically develop talk-track to address customer concerns i.e. safety - Provide coaching and assistance for new Grainger hires - Establish meetings between key decision maker to address cost savings opportunity through services and products - Manage and source special product solutions - Utilize Sales Force to develop leads, opportunities, sales and relationships - Manage & plan to achieve sales goal Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Family Room Specialist (Technical Support)

  • Nov 2011 - Mar 2012

  - Assisted an average of 48 customers a day by repairing their relationships with their Apple products and services. - Conducted customer One 2 One training in 1 hour intervals averaging 2 customers a day. - Facilitated group workshops of an average of 8-12 people. - Managed a queue of an average of 72 people per hour for the Genius Bar.

• Sales Support (Apple Specialist)

  • Sep 2009 - Nov 2011

  - Served a diverse population of consumers and business customers by positioning Apple products to fit their needs.- Demonstrated the benefits of Apple products and services.