Experience

Summar Financial, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Retention Specialist

  • Feb 2023 - Present

• Business Development Officer

  • Jun 2022 - Present

  •Role and Responsibilities Factoring for the trucking industry in USA.•Achieves set monthly sales targets via lead/prospect and existing client phone calls. •Cold Calls to develop new business. •Develops and maintains a high level of new leads/prospects. •Follows up with prospects and existing clients to develop new business. •Works in conjunction with team, to achieve and improve upon targets and objectives. •Exercises independent judgment and applies prudent risk mitigation principles. •Provides a solution to any arising issues. Takes accountability for decisions made. •Listens with acute attention to detail. •Focuses on and cares about our internal and external customers. •Works as a team to deliver excellent service and exceed their expectations Show less

• Administrative Assistant

  • Jan 2020 - Jun 2022

  • Welcome guests, issued passes, and took incoming phone calls at reception• Direct calls based on query type to streamline support.• Answered customer questions about the service • Supported meetings by setting up spaces and taking detailed notes. • Update databases and spreadsheets regularly to track progress• Enter information into digital system to maintain data quality and accuracy• Proofread and edited documents and reports for staff• Updated tracking spreadsheets with metrics and used data to create charts and reports • Offered professional first impressions to visitors and callers and gave knowledgeable assistance Show less



Union League Boys & Girls Clubs

• Non-profit Organization Management
• 1 - 100 Employee

• Lead Counselor -

  • Jun 2019 - Aug 2019

  •Fostered positive learning environment, demonstrated positive behaviors, and modeled teamwork. •Created and maintained record of camper’s personal information and attendance logs. •Responded swiftly to emergency situations, assessed injuries, and administered first aid. •Offered caring emotional and social support to children experiencing difficult events. •Created weekly and daily schedules, considering attendants ages and interests •Enforced consistent camp policies to keep campers safe. •Advised campers on safety for swimming, kayaking and other outdoor activities. •Delivered basic first aid and respiratory support to injured swimmers •Supervised swimming areas and monitored swimmers' safety •Participated in simulated training using life-like dummies to improve first-aid skills •Scanned lake areas to identify and anticipate potential risks •Mitigated incidents through quick reactions and responses to problems •Instructed participants in recreational activities through demonstration. •Offered caring emotional and social support to children experiencing difficult events. •Created weekly and daily schedules, considering attendants' ages and interests •Enforced consistent camp policies to keep campers safe. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Aug 2018 - May 2019

  •Documented, researched, and resolved customer service issues. •Handled customer inquiries, payments, and service requests. •Followed up with customers to offer additional support and check resolution satisfaction. •Served as SME, providing technical assistance for products, services and delivery issues. •Delivered fast and friendly service to handle questions and service complaints. •Informed customers of promotions and special offers to increase sales. •Built trusting relationship with customers to better understand needs. •Answered inbound calls to handle various concerns, set appointments and close sales. Show less



Union League Boys & Girls Clubs

• Non-profit Organization Management
• 1 - 100 Employee

• Lead Counselor

  • Jun 2018 - Aug 2018

  • Liderar grupos para desarrollo de actividades de trabajo en equipo. • Desarrollar habilidades de trabajo en equipo para niños y adultos. • Supervisar. • Responsable de actividades en alturas. • Responsable de todo el sistema de seguridad para actividades de escalar en alturas. • En el tiempo que trabaje con este campamento logramos cambiar la vida de muchos niños afectados física y psicológicamente por la violencia, dando soporte y acompañamiento que les ayudo a poder salir de ese mundo de violencia, con el objetivo de crear sueños y metas más enfocadas en ser un buen ciudadano y seguir siendo un niño. Show less



ASIAN ANDINA GROUP SAS

• Logistics Supervisor

  • Jan 2014 - May 2017

  Manage Inventory as well as ware house. transportation and other logistics processesdevelop new strategies to streamline process and reduce cost.Ensure that quality, quantity, customer satisfaction and financial commitments are metPerform metrics reporting and data analysis task to identify issues and opportunities for process improvements Manage and develop logistics staff

• Logistics Assistant

  • Jan 2013 - Jan 2014

  Control de inventarios a nivel nacional. Negociación y contratación de fletes para el transporte de mercancía a nivel nacional. Revisión de documentos de importación. Revisión de facturas de los proveedores. Control de caja menor. Facturación de mercancía para los distribuidores del grupo empresarial. Elaboración de remisiones para el despacho de vehículos. Elaboración de documentos para apertura de nuevos proveedores.Contratación de personal para descargue de contenedores.Elaboración de códigos GS1. Show less