Experience

Servicing Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Director

  • Jun 2022 - Present

• Assistant Manager

  • Nov 2015 - Jul 2022

  The focus is on development and making sure that our Supervisors and our reps have the proper training and focus on development to help them succeed. In charge of making sure reports, daily stats, loss mitigation assistance and completing day to day collections requirements.



LoanMe Official

• United States
• Financial Services
• 1 - 100 Employee

• Supervisor

  • Feb 2015 - Nov 2015

  My job is to train and develop a team of collectors by monitoring calls and providing feedback to better improve there skills. Once the feedback is provided it is important to follow up to see if there was improvement or if there is a need to reset expectations.

• Team Lead

  • Sep 2014 - Feb 2015

  My day would begin preparing a series of reports for our managers as well as our collectors. My other responsibilities would be to handle any and all escalated calls. I would also handle any phone calls regarding hardship.



CashCall, Inc.

• Orange, California

• Collector

  • Feb 2013 - Sep 2014

  Skip trace and contact customers in order to collect payments and probe to understand the reason why they are not able to pay on time. This job was very competitive in order to earn a bonus which i was able to earn 18 months in a row until my promotion in October. Skip trace and contact customers in order to collect payments and probe to understand the reason why they are not able to pay on time. This job was very competitive in order to earn a bonus which i was able to earn 18 months in a row until my promotion in October.



Wells Fargo Dealer Services

• Irvine, California

• Customer Service Representative

  • May 2012 - Feb 2013

  Help as many customers with any questions regarding the auto loan they just purchased or any auto title loan questions. Help as many customers with any questions regarding the auto loan they just purchased or any auto title loan questions.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Phone Banker

  • Oct 2010 - Apr 2012

  This job gave me the opportunity to learn about banking and the ability to probe customers about their financial situation. It gave me the chance to offer different products and services that our customer might be interested in. This job gave me the opportunity to learn about banking and the ability to probe customers about their financial situation. It gave me the chance to offer different products and services that our customer might be interested in.